Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 14, 2014 — Rated 9 out of 10 by Sally Flournoy Zerorez Phoenix
What do you like about our products and services?

The carpet seems really clean when completed and it does stay damp a little longer, but worth the wait. Good job and reasonable.
Report a concern   March 14, 2014 — Rated 9 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

cleans out grout.
Report a concern   March 14, 2014 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

service
Report a concern   March 14, 2014 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Results
Report a concern   March 14, 2014 — Rated 0 out of 10 by G.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

very disappointed on the non-handling of your follow up. I have called and sent an email, which the last was on Monday..It is now Thursday. That's okay. I called another company and have already referred them to the Biltmore Estates. They were awesome. Please take me off any future emails.
Thank you,
Name removed
Report a concern   March 13, 2014 — Rated 10 out of 10 by I.T. Zerorez Phoenix
What do you like about our products and services?

EXCELLENT SERVICE PROVIDED BY YOUNG MAN DOING THE JOB. GOOD JOB. WE ARE VERY PLEASED WITH THE RESULTS.....Name removed
Report a concern   March 13, 2014 — Rated 10 out of 10 by Linda Gill Zerorez Phoenix
What do you like about our products and services?

I like that you use no chemicals; the carpet dries quickly and is soft to the touch after. Our service man was extremely polite,professional and efficient. I have used your service before and will continue to use it in the future.
Report a concern   March 13, 2014 — Rated 10 out of 10 by Kathy Griffiths Zerorez Phoenix
What do you like about our products and services?

They work!Great staff,very helpful and efficient.
I am so happy with your product as I have driven myself crazy trying to get the dirt out of our tile especially in the kitchen. I have gone through two steam cleaners, a Hoover floor polisher and on my hands and knees to no availe.
Your product worked, my floors are like new and no worries for my pet.
THANK YOU!!!
Report a concern   March 13, 2014 — Rated 8 out of 10 by S.B. Zerorez Phoenix
What could we do to improve?

Carpet didn't come out as clean in certain areas as I would have thought.
Report a concern   March 13, 2014 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

No residue left behind
Report a concern   March 13, 2014 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

Great service
Report a concern   March 13, 2014 — Rated 10 out of 10 by Cassie Cunnings Zerorez Phoenix
What do you like about our products and services?

Everything! My House looks great.
Report a concern   March 13, 2014 — Rated 10 out of 10 by Sue Perrin Zerorez Phoenix
What do you like about our products and services?

TECHNICIAN WAS VERY INFORMATIVE AND VERY NICE, CARPET CAME OUT WONDERUL LIKE NEW AND VERY SOFT AND THE SPOTS DID NOT RETURN AFTER A WEEK. NEXT CARPET CLEANING THE JOB IS ZEROREZ.
Report a concern   March 13, 2014 — Rated 6 out of 10 by L.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I will be calling for a technician to come out and redo all the areas that were done.
Report a concern   March 13, 2014 — Rated 10 out of 10 by L.C.C.R. Zerorez Phoenix
What do you like about our products and services?

great service, always on time, very professional and helpful, super cleaning product.
Report a concern   March 13, 2014 — Rated 7 out of 10 by H.K. Zerorez Phoenix
What could we do to improve?

Pricing wasn't the best. Had carpet Shampooed for $110 last time I had a tenant leave. Through zerores I ended up paying about $180. The results seemed the same to me. Your technician who cleaned my rental property was very nice and honest. I give him a 10.
Report a concern   March 13, 2014 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Carpet looks clean, and is fluffy again.
Report a concern   March 13, 2014 — Rated 3 out of 10 by S.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I've listened to your ads for over a year. Kept telling myself, I've gotta try them. I finally book an appointment, and many of my friends asked me to let them know how it turns out. Your staff is amazing on customer service. Your ad you provide is false! Yes the carpets will look better and don't get me wrong, they are extremely clean. However, your ad says you can get pet stains out! That's a lie! Not one came out! So, when it comes to referring, I have to always be honest!
Report a concern   March 13, 2014 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Excellent service. Carpets always look new.
Report a concern   March 13, 2014 — Rated 10 out of 10 by K.V. Zerorez Phoenix
What do you like about our products and services?

Eco-friendly
Report a concern   March 13, 2014 — Rated 9 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

The service tech was very professional, got to work very quickly & did an outstanding job. I would recommend Zerorez to everyone.
Report a concern   March 13, 2014 — Rated 10 out of 10 by D.E. Zerorez Phoenix
What do you like about our products and services?

Oh my God! Everything! My carpets had not been cleaned in 2 years. We have a persian with hairballs and stains on the carpet not to mention the tracks from black soled shoes where we are always walking. I have used the same carpet comapany for 15 yrs but John Jay and Rich swear by you guys so I thought I'd give you a try! The Tech was awesome and we will definitely use him again! We also love the Empowered Water and it's already made my cushion spotless after spilling something on it! THANK YOU!!!
Report a concern   March 13, 2014 — Rated 9 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

I liked that my very dirty carpets were cleaned! The fact that no chemicals were used is stil unbeliveable to me.
Report a concern   March 13, 2014 — Rated 9 out of 10 by Katrina Kemp Zerorez Phoenix
What do you like about our products and services?

I love that you don't use harsh chemicals to clean the carpet and it still comes out fresh smelling and very clean!
Report a concern   March 13, 2014 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Availability and performance
Report a concern   March 13, 2014 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Rugs looked great! Service was fast and efficient.
Report a concern   March 13, 2014 — Rated 10 out of 10 by Wendy Peters Zerorez Phoenix
What do you like about our products and services?

No crunchy carpet
Report a concern   March 13, 2014 — Rated 10 out of 10 by Stephanie Beach Zerorez Phoenix
What do you like about our products and services?

Customer Service from the Tech. was fantastic. He really took his time in cleaning the carpet and title.
Report a concern   March 13, 2014 — Rated 9 out of 10 by K.J. Zerorez Phoenix
What do you like about our products and services?

The service was professional and on time. The floors and carpets look excellent!
Report a concern   March 13, 2014 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

I like Zerorez because there are no chemicals that ruin carpets or stay in the carpets drawing more dirt. I have delayed doing this survey because I am still waiting for my area rug to smooth out. Today is the 12th, 7 days since it was cleaned. I've turned it upside down as suggested, and it has improved, but isn't yet flat. One edge is still wavy and the two ends have a bump.

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