Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85315 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 1, 2014 — Rated 7 out of 10 by B.M. Zerorez Phoenix
What could we do to improve?

Price was higher than expected. Service was great.

Report a concern   May 1, 2014 — Rated 5 out of 10 by G.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our technician (Nick) was great, I just wish we had been made aware that cleaning our tile would have caused such severe changes in the color of the tile. Our grout is hideous, tiles are clean but we now have 4 different shades of tile, in addition we now have holes in the grout. No reflection on Zerorez but I will not recommend having tile cleaned to anyone. My tiles look like crap. Nick was a very nice guy.

Report a concern   April 30, 2014 — Rated 10 out of 10 by Bob Smith Zerorez Phoenix
What do you like about our products and services?

The service tech was very nice and knowledgable

Report a concern   April 30, 2014 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Great people that I dealt with from the initial call to the guys that came to the house. On top of all of that, the cleaning was fantastic!

Report a concern   April 30, 2014 — Rated 10 out of 10 by W.C. Zerorez Phoenix
What do you like about our products and services?

The fact raft the tech took time to explain the process

Report a concern   April 30, 2014 — Rated 0 out of 10 by E.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

carpet not clean

Report a concern   April 30, 2014 — Rated 6 out of 10 by N.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The Tech was great and our tile and grout came out great but our rugs were still extremely dirty and your services could not clean our shower grout.
I'd recommend being more upfront about what your cleaner can and cannot do.

Report a concern   April 30, 2014 — Rated 10 out of 10 by E.P. Zerorez Phoenix
What do you like about our products and services?

My carpet stays cleaner. I think its because your co doesn't use soap.

Report a concern   April 30, 2014 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

I like how quick, professional and the overall quality of the work is superb.

Report a concern   April 30, 2014 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

I was told your carpet guys worked well around the maids that came at the same time. I live out of state but my son told me the carpets looked great and he would recommend you to anyone.

Report a concern   April 30, 2014 — Rated 10 out of 10 by N.A. Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   April 30, 2014 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Great representative! Very thorough and professional.

Report a concern   April 30, 2014 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Awesome cleaning job. Very pleased. Very impressed by Ashlin who sent me an adorable card congratulating us on our new baby! Very sweet. We will be customers from now on. I'm very pleased and impressed. Thank you

Name removed

Report a concern   April 30, 2014 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

attitude, pleasant employees

Report a concern   April 30, 2014 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

No odor.
We had to have them come back because of some tough spots. Hopefully it did the trick .

Report a concern   April 30, 2014 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

The high level of clean, no detergents, friendly and teacherly tech.

Report a concern   April 30, 2014 — Rated 10 out of 10 by Amy Schomburg Zerorez Phoenix
What do you like about our products and services?

Our Zerorez technician was very professional and did a great job floors. I can't believe how good they look. Very pleased!! Thank You

Report a concern   April 30, 2014 — Rated 0 out of 10 by L.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Poor customer service. When I called to voice my displeasure I wasn't offered any discount or reason to try the service again or refer to a friend

Report a concern   April 30, 2014 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

The rep was a real pro.

Report a concern   April 30, 2014 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

The service was very professional, and the time was taken to do a great job.

Report a concern   April 30, 2014 — Rated 8 out of 10 by C.N. Zerorez Phoenix
What could we do to improve?

Prices

Report a concern   April 30, 2014 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

The product is great. My carpets look great and the tile was a last minute add on. Grout looks amazing. I will be recommending you

Report a concern   April 29, 2014 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

YOUR PRODUCT DID A VERY GOOD JOB CLEANING OUR CARPET AND OUR CERAMIC TILE. YOUR TECHNICIAN....MICHAEL VANDERWALL DID A GREAT JOB CLEANING OUR TILE AND I REFERRED HIM TO MY DAUGHTER TO DO THE TILE IN HER HOME. I WILL DEFINETLY ASK FOR MIKE AGAIN WHEN I NEED ANY SERVICES FROM ZEROREZ.

Report a concern   April 29, 2014 — Rated 10 out of 10 by Carol Latham Zerorez Phoenix
What do you like about our products and services?

One hundred per cent satisfaction with the service provided.

Report a concern   April 29, 2014 — Rated 9 out of 10 by C.K.J. Zerorez Phoenix
What do you like about our products and services?

You are just like they say on KFYI. In my own words," you work QEMM and the work is outstanding."

Report a concern   April 29, 2014 — Rated 3 out of 10 by K.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The room still smells like animal waste. I said that I didn't know the exact spots where urine was but pointed out area where there had been poop. The guy didn't even want to use the bio enzyme, so I spent a lot of money and didn't get what I really wanted, and more importantly, what I really NEEDED.

Report a concern   April 29, 2014 — Rated 10 out of 10 by L.V. Zerorez Phoenix
What do you like about our products and services?

This was my first time using Zerorez and I am very impressed. I received a call letting me know when to expect my technician and he was right on time He was very friendly and courteous and was very mindful of my wood floors. He did a really nice job and tidied up after. Everything dried quickly just as promised and looked wonderful and I love that everything is soft and not crunchy feeling as they have been using other company's.

Report a concern   April 29, 2014 — Rated 10 out of 10 by N.R. Zerorez Phoenix
What do you like about our products and services?

Everything. Especially the people that you send to do the job. P

Report a concern   April 29, 2014 — Rated 9 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

The receptionist that took my call and helped me make an appointment was the nicest person ever! Because of her helpfulness I would gladly refer a friend.

Report a concern   April 29, 2014 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

You are really well organized and your young man who came was extremely nice.


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