Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84502 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 2, 2014 — Rated 10 out of 10 by E.T. Zerorez Phoenix
What do you like about our products and services?

professionalism, pleasant manner, excellent quality cleaning, on time. We like the results!!

Report a concern   May 2, 2014 — Rated 10 out of 10 by Terry Czarnecki Zerorez Phoenix
What do you like about our products and services?

Was very happy with the service. Eddie castill0 was very professional he explained the whole process made me more comfortable trying your service for the first time. I will use your service again also promote to friends.

Report a concern   May 2, 2014 — Rated 10 out of 10 by B.Z. Zerorez Phoenix
What do you like about our products and services?

The results!

Report a concern   May 2, 2014 — Rated 10 out of 10 by Maxine Enders Zerorez Phoenix
What do you like about our products and services?

Dear Zerorez,
I am thoroughly pleased with your carpet cleaning service. Your people are friendly, intelligent, polite and efficient. I am thrilled that there are no annoying scents of chemicals or perfumes after cleaning. I will definitely recommend you to my friends and family.
Maxine

Report a concern   May 2, 2014 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

Beautiful results and a techniican with personality and knowledge of the service and product.

Report a concern   May 2, 2014 — Rated 4 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I've heard so many great, wonderful, miracle working comments about zerorez able to get up pet fluids, and I had one specific target area, but sad to say the urine smell still exists in my carpet. The rep was nice and did a great job, but I suppose my expectations for the product was set too high and left me a little disappointed.

Report a concern   May 2, 2014 — Rated 5 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have not seen a finished product. In am disappointed that you won't clean one of my rugs

Report a concern   May 2, 2014 — Rated 9 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

Great customer service and carpets look GREAT!

Report a concern   May 2, 2014 — Rated 10 out of 10 by Rebecca Bryant Zerorez Phoenix
What do you like about our products and services?

They are pure products, non toxic and you always do a fantastic job! Very thorough job!

Report a concern   May 1, 2014 — Rated 10 out of 10 by E.W. Zerorez Phoenix
What do you like about our products and services?

Very clean and dries fast.

Report a concern   May 1, 2014 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

My carpets looked good except 2 of them which I called you and said they looked a little "dingy"...you came out promptly and your service man recleaned them They now look good...

I will probably have you clean them in about a year...

Thank you, First name removed

Report a concern   May 1, 2014 — Rated 10 out of 10 by N.H. Zerorez Phoenix
What do you like about our products and services?

Dries quickly and stains don't return.

Report a concern   May 1, 2014 — Rated 4 out of 10 by C.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had my carpets cleaned this week. It was a move out and I felt like it was super easy since the apartment was empty. However, when the apartment staff looked at the apartment they thought I just went over the carpets with a vacuum. They did not believe it was professionally done and stated they had never seen a company do such a poor job. When I showed them my receipt they believed it was professionally done but are still charging me something for the carpets.

Report a concern   May 1, 2014 — Rated 7 out of 10 by C.A. Zerorez Phoenix
What could we do to improve?

I was not at the house during your visit, and am not even in scottsdale, so I am trusting you did a good job, but don't know firsthand, so no feedback from me would be useful.

Report a concern   May 1, 2014 — Rated 10 out of 10 by Patricia Stanton Zerorez Phoenix
What do you like about our products and services?

We are so pleased with the service we received, the service was above and beyond what we expected!
My floors have a new life!
Thank you!
Great job!

Report a concern   May 1, 2014 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

No chemicals, carpets look great and dried quickly.

Report a concern   May 1, 2014 — Rated 10 out of 10 by Susanne Esposito Zerorez Phoenix
What do you like about our products and services?

no smell afterwards, he was quick and cleaned up afterwards

Report a concern   May 1, 2014 — Rated 10 out of 10 by Pete Aronson Zerorez Phoenix
What do you like about our products and services?

You got RedLine Synthetic motor oil out of my shop carpet...again!

Report a concern   May 1, 2014 — Rated 4 out of 10 by R.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I heard about your services on the radio which had great reviews. I also looked online and your reviews were above average. When I originally called to make my appointment, I spoke with a very nice gentleman who assured me I was making the right decision. I explained there was a room that we just had a Wine accident in, he assured me this would be no problem and you guys would take care of it. The dark stains are still very noticeable. So asking if I'm satisfied? I am not...not for the reputation you have and the money I spent. Not satisfied at all. Name removed

Report a concern   May 1, 2014 — Rated 10 out of 10 by R.Z. Zerorez Phoenix
What do you like about our products and services?

It was cheap, fast, and couldn't have been easier. Plus, the technician was personable.

Report a concern   May 1, 2014 — Rated 5 out of 10 by R.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

carpet feels clean but one stain would not come up. I listen to 104.7 in the mornings they make it sound like you can get up anything but I just got my hopes up. Kind of a lot of money for what any carpet cleaner could have done.

Report a concern   May 1, 2014 — Rated 9 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

My carpet is clean! The guy was very professional, and kind.

Report a concern   May 1, 2014 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Promptness. Very efficient.

Report a concern   May 1, 2014 — Rated 8 out of 10 by E.C. Zerorez Phoenix
What could we do to improve?

The carpet was left very crunchy feeling. Not sure if there is a way to soften or not. The tech was very knowledgeable and worked hard to get out pattern wear stains. It was much improved. He was very easy to work with. Thanks.

Report a concern   May 1, 2014 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

U come out quickly and timely. And I feels and smells fresh afterwards. Techs r courteous neat and clean

Report a concern   May 1, 2014 — Rated 10 out of 10 by Laura Kolnick Zerorez Phoenix
What do you like about our products and services?

Non toxic, no residue ... a better clean

Report a concern   May 1, 2014 — Rated 10 out of 10 by Steve Foley Zerorez Phoenix
What do you like about our products and services?

Pleasant employees and wonderful results. Cox t be happier.

Report a concern   May 1, 2014 — Rated 7 out of 10 by B.M. Zerorez Phoenix
What could we do to improve?

Price was higher than expected. Service was great.

Report a concern   May 1, 2014 — Rated 5 out of 10 by G.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our technician (Nick) was great, I just wish we had been made aware that cleaning our tile would have caused such severe changes in the color of the tile. Our grout is hideous, tiles are clean but we now have 4 different shades of tile, in addition we now have holes in the grout. No reflection on Zerorez but I will not recommend having tile cleaned to anyone. My tiles look like crap. Nick was a very nice guy.

Report a concern   April 30, 2014 — Rated 10 out of 10 by Bob Smith Zerorez Phoenix
What do you like about our products and services?

The service tech was very nice and knowledgable


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