Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84509 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 16, 2014 — Rated 9 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

competent young men who came to clean my carpet kept me informed as they proceeded from room to room.
the carpet look so much better and no crunch when the carpet dried. treated my ever recurring spots

Report a concern   August 16, 2014 — Rated 10 out of 10 by Joey Otlo Zerorez Phoenix
What do you like about our products and services?

Jace was very professional. He did a great job and my carpets look awesome!!

Report a concern   August 16, 2014 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Very professional from the first call to the day of service.

Report a concern   August 16, 2014 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Efficient service, very professional staff,great value for the price

Report a concern   August 16, 2014 — Rated 10 out of 10 by Andrea Hilwig Zerorez Phoenix
What do you like about our products and services?

Everything. Serious, but fun. Reliable. Great employees. Great results. No residue!!

Report a concern   August 15, 2014 — Rated 10 out of 10 by A.O. Zerorez Phoenix
What do you like about our products and services?

We liked that everything was explained to us in detail, there were no hidden costs, we were offered add on/upgrades but not pressured into getting them and that the products used were safe for our baby and left our carpet soft and not crispy or crunchy.

Report a concern   August 15, 2014 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Great results and the rugs dry quickly!!!

Report a concern   August 15, 2014 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

Carpet very clean, good price and the technician, Nafetalai Tautuaa was very professional. He also was helpful in explaining other services that we will take advantage of in the future. We will use Zerorez in the future for all our carpet and tile cleaning.

Report a concern   August 15, 2014 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Technicians were professional, informative and conscientious workers. They are your best asset. I did want to mention that there was some damage to an area of my walls - there was water damage.

Report a concern   August 15, 2014 — Rated 10 out of 10 by Chris Husted Zerorez Phoenix
What do you like about our products and services?

Guy was great. professional and through

Report a concern   August 14, 2014 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

Everything from initial phone call thru completion was a 10. Have,our technician was professional and thorough. Our carpets look great! We will definitely use again as well as recommend to friends and family.

Report a concern   August 14, 2014 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Professional,quality service , and attention to customer satisfaction.

Report a concern   August 14, 2014 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Politeness and professionalism of technicians.

Report a concern   August 14, 2014 — Rated 10 out of 10 by Christine Graville Zerorez Phoenix
What do you like about our products and services?

Carpets look amazing

Report a concern   August 14, 2014 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   August 14, 2014 — Rated 9 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

joe was on time an very pro. about his work, I will use them again at a latter date

Report a concern   August 14, 2014 — Rated 10 out of 10 by Kathy Garcia. Zerorez Phoenix
What do you like about our products and services?

I am a 1st time customer, and although techs were later than I expected-no fault of Keith and trainee Mike who had been assigned to my home last minute- I really liked how quickly they were able to assess my home for square footage for my great room and reviewed the carpet needs in my master bedroom then they were at work. I am so glad I choose to set an appointment at the Home Show!!! I had not cleaned my carpets in at least 5 years and ALL of the carpet feels like the soft carpet you would find under furniture, you know the area that never sees the light of day and looks the same as the day it was installed?! anyway our carpet is 12 years old and it was so nice to be able to walk on it or touch it and not feels a soap residue on your hand or on the bottom of your feet. I was able to see both Keith and Mike's work as they shared cleaning the carpet. Both did an awesome job and I have already shared your name and refrig magnet with my gardener who was here yesterday when the carpet was being cleaned. Both he and his wife loved how my carpets looked and felt. I will never have another company clean my carpets again or even do it myself as I have in the past.
THANK YOU KEITH AND MIKE FOR THE WONDERFUL JOB YOU BOTH DID!!!!

Report a concern   August 13, 2014 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

The product Zerorez uses does not get the carpet so wet. I feel they really get it the carpet clean. I am a repeat customer. I call them when I want my carpet cleaned. I do not shop to see who is offering supposedly great deals. I just know they do a great job. They also have knowledgeable, friendly, polite people working for them..

Report a concern   August 13, 2014 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

How well they work.

Report a concern   August 13, 2014 — Rated 6 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had three rooms cleaned, two look pretty good the third doesn't really look like it was cleaned.

Report a concern   August 13, 2014 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

I was very impressed with the tech. He was neat in appearance and was very pleasant - he walked me through the process of cleaning the tile and carpet and the pricing which I totally appreciated. Troy worked very close to the estimated time of completing the job. Everything was dry within 6 hours and the carpet was left soft with a better than a new look. I agree with Maria of KOOL radio station, I would highly recommend Zerorez to my neighbors and friends. Thank you!

Report a concern   August 13, 2014 — Rated 7 out of 10 by S.H. Zerorez Phoenix
What could we do to improve?

I feel its important to assist clients with moving furniture if needed. Every other carpet cleaning business I have used in the past was more than happy to assist. This is the first business that has not offered that service and had you not provided same day service I wouldn't have requested the service.

Report a concern   August 13, 2014 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Great job on the carpet
Service man,answered all our questions.Was very respectful

Report a concern   August 13, 2014 — Rated 10 out of 10 by Amber Kamps Zerorez Phoenix
What do you like about our products and services?

Our slate tile was always hard to get cleaned. Zerorez made it look new again! The technician was friendly and professional.

Report a concern   August 13, 2014 — Rated 10 out of 10 by Lana Grass Zerorez Phoenix
What do you like about our products and services?

First of all the FOOTIES, they are great, thanks. Loved the way the guys had me go over all the areas done and some I had them re due and they encouraged me to watch all areas and ask them to go over them again. I love the fact that no soap was used. I work in a dental office and the next day I must have told 30 people about my experience. My carpet looks so clean and brought the nap up. I am so pleased.

Report a concern   August 13, 2014 — Rated 6 out of 10 by J.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You won't make this right because it is the fact that your workers do no move furniture. Most carpet cleaners will do this and we only use your business because of the carpet we put in our house. Otherwise, your worker was courteous, professional and did a good job. I appreciated most that he did not spend a bunch of time chatting, did not try to sell me a bunch of extra stuff, and got the job done promptly.

Report a concern   August 13, 2014 — Rated 5 out of 10 by J.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your customer service and unique cleaning process is more than worthy of a recommendation, the fact that your techs are used car salesmen trying to nickel and dime you at every turn: up selling, trying to sell empowered water, and forcing demonstrations completely diminish the credibility of the brand.

Report a concern   August 13, 2014 — Rated 9 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

The carpets looked amazing when finished. There were some scheduling issues that were able to be resolved. Thank you.

Report a concern   August 13, 2014 — Rated 8 out of 10 by J.W. Zerorez Phoenix
What could we do to improve?

Cleaning of carpet on staircase led to too many nicks of chipped paint along wall

Report a concern   August 13, 2014 — Rated 10 out of 10 by Alisa Smith Zerorez Phoenix
What do you like about our products and services?

I thought the carpet waa beyond saving, but Zerorez came in and brought it back to life! The man who did the cleaning was awesome too; very kind and very customer-service oriented. It was worth EVERY PENNY I paid for it!


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