Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85335 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 31, 2014 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Products are not harsh and time was spent doing the job until the customer is happy.
Tyrone was very good!

Report a concern   October 31, 2014 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Fast service. Can't believe how clean you got my carpet!

Report a concern   October 31, 2014 — Rated 10 out of 10 by Wendy Mccall Zerorez Phoenix
What do you like about our products and services?

Zerorez has cleaned our carpet 3 times and tile once. With previous carpet cleaning services, the carpet appeared dull and dirty a few days after cleaning. With Zerorez carpet does not appear to have residue on it. Last year I purchased the mop and water and that's all I use now. My husband discovered a couple of days ago that there is no streaking when he used it on the checkerboard tiled floor in his garage!

As for the tile cleaning we had done a couple of years ago, I was amazed by the way it looked when it was cleaned. We have the old style tile with the wide grout lines and it looked almost new after it was cleaned. I don't remember the tech's name who cleaned it but he said something to the effect that he was not able to get it as clean as he would have liked. I was shocked because it looked practically new to me!

I have referred Zerorez to friends. When I do so in the future, I will recommend they ask for Troy. Troy did not rush through the job. I saw that he went over the soiled traffic areas more than once. He also explained things about the carpet such as pooling that I had never heard of. Took the time to chat with us and that meant a lot to me.

Good job!

Report a concern   October 31, 2014 — Rated 9 out of 10 by P.E. Zerorez Phoenix
What do you like about our products and services?

very clean

Report a concern   October 31, 2014 — Rated 7 out of 10 by C.M. Zerorez Phoenix
What could we do to improve?

The first time I had your company clean my tile I was so impressed. It was squeaky clean. That was the first thing I noticed this time, it was not squeaky clean this time. Later I noticed areas that looked dull. I got down and felt the area and it was dull and sticky. I cleaned that area with a damp cloth and it was better. I just don't think it was cleaned well.

Report a concern   October 31, 2014 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The clean grout in our tile makes it look like a whole new floor! Love it!

Report a concern   October 31, 2014 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Very professional job done. Made carpets look like new, smell fresh and clean

Report a concern   October 31, 2014 — Rated 8 out of 10 by H.R. Zerorez Phoenix
What could we do to improve?

The closet in the master was not cleaned, was disappointed when I walked back myself after the technician left.

Report a concern   October 31, 2014 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

Your service representative was top notch and the service itself was outstanding.

Report a concern   October 31, 2014 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

The cleaning process used seems very effective.

Report a concern   October 31, 2014 — Rated 10 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

chemical free, friendly service and carpet usually dries very quickly and is soft (not crunchy) afterwards!

Report a concern   October 31, 2014 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

I like the fact that you use no harmful chemicals, and that no residue is left when you are finished that might attract dirt.

Report a concern   October 31, 2014 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   October 31, 2014 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

No residue, very healthy for my young children !

Report a concern   October 30, 2014 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Carpets look amazing and tech was awesome.

Report a concern   October 30, 2014 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

I am very satisfied, and Kacey is a hard worker and works extremely well. I will be gladto
recommend your company to everyone that I know. Sincerely, First name removed Jessie Last name removed

Report a concern   October 30, 2014 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Everything customer service was great the product works great It didn't take too much of my time, just an overall good experience

Report a concern   October 30, 2014 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Quick, easy, friendly technician, and my floors look great!

Report a concern   October 30, 2014 — Rated 7 out of 10 by H.S. Zerorez Phoenix
What could we do to improve?

My carpets were not horribly dirty as I have them cleaned twice a year. The tech did a very quick one over, forgetting the master closet and not spending much time on the stain I had

Report a concern   October 30, 2014 — Rated 10 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

Tyrone did a great job! He was courteous, efficient, and thorough. He let me know his recommendations, but did not oversell. Very pleased.

Report a concern   October 30, 2014 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Your people are responsible and careful. Thx!

Report a concern   October 30, 2014 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Product works very well and our carpets look brand new even though they are 13 years old. The company also provides excellent service.

Report a concern   October 30, 2014 — Rated 0 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This was the 2nd time I have used you. First was for my own home, second was for a client (I am a real estate broker). When doing my home several months ago, I called the day after the cleaning to see if you could come back to catch some stains that had re-appeared. Would have paid for that service, but nobody ever called back. This time, work was done on time but just feel the pricing is just too high when compared to the competition. With the add on fees, I am unlikely to use you again.

Report a concern   October 30, 2014 — Rated 10 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

My carpets came out very clean!

Report a concern   October 30, 2014 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

You get the carpet much cleaner and it dries quickly.

Report a concern   October 30, 2014 — Rated 10 out of 10 by Jay and Julie Blair Zerorez Phoenix
What do you like about our products and services?

By using the words "raving" and "ecstatic" in your invitation to provide feedback, you set the bar very high. Raving and ecstatic may be a stretch of my personality, but I'm close. We had an extremely positive experience in our home late yesterday afternoon with Tyrone! The cleaning results were outstanding, as we've come to expect from Zerorez. Equally outstanding was the customer service Tyrone provided in his interaction with us. He personally placed shoe covers over our shoes, then had us walk through every room with him. He made certain that we were completely satisfied with everything. We were. But if for any reason we had not been, he sincerely was happy to stay as long as it would take, and do whatever it would take, until we were completely satisfied. Customer service at that level is far too rare these days, and it was refreshing.

Tyrone's qualifications for being in our home and cleaning our carpets inspired confidence. Twenty-five years in the carpet cleaning business, including working for two of the well-known national franchises as well as running his own independent operation. He was proud to say that Zerorez is the best process he has ever worked with, and the best company he has ever worked for.

We could not be more pleased. We are confident in recommending Zerorez to everyone.

Report a concern   October 30, 2014 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

No residue and cleans well.

Report a concern   October 29, 2014 — Rated 10 out of 10 by W.W. Zerorez Phoenix
What do you like about our products and services?

Mike was easy to work with. Showed up on time, did a nice job, and didn't try to peddle unneeded services.

Report a concern   October 29, 2014 — Rated 9 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

There was no nasty smell any smell at all, significant difference in how our carpets look.

Report a concern   October 29, 2014 — Rated 10 out of 10 by Jordan Brough Zerorez Phoenix
What do you like about our products and services?

Great service with great results. Johnathan was professional and worked his butt off to get some paint off my tile. Zerorez will continue to have my business and recommendations for the foreseeable future.


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