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based on 87386 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemical smells and great servicemen
Very professional and on time with genuine technicians
Excellent in every way. Professional and friendly service techs. Effective, fast drying cleaning process.
I really felt from the first call thru the completion of my cleaning the company kept me very informed on the progress and what to expect next. I person that came out and did my cleaning was very thorough and showed me the cleaning process and progress to let me see what the before and after looked like.
Overall I think that my carpets were cleaned well. However, I have one major complaint. I am not sure what the substance was, whether it was part of the normal treatment or the pet treatment. None the less, the tech sprayed something on the carpets. He was quite careless in the his spraying and got it everywhere. We removed all of the furniture except for large pieces, i.e. 8 person dining table, buffet, and entertainment center. After the carpets were dry and I went to move the rest of the furniture in the room I noticed that the stuff he sprayed was all over my furniture, baseboards/walls and tile where the carpet meets the tile. I had to spend an hour cleaning after getting my carpets cleaned. I've never had to do this before!!!!! It was very frustrating!!!!!
The quality of service and the professional conduct of the service tech.
Our carpet cleaning technician, Kevin Randolph, was very professional and polite.
We did not like the quote for cleaning a couch/love seat - more than the cost of cleaning the carpet!
Since we have been a 10yr. customer, it was very surprising to receive that type of customer service.
Outstanding service technician and super clean carpets!
Carpet looks great. No residue!!
This was the first time I had used a service like this. I appreciate natural products and environmental options. I did not realize that more water is needed to clean hard floors than carpet. Interesting.
The carpet and tile looked and felt so nice after a visit from zerorez. Super friendly staff and no one trying to upsale us on anything!
My carpets not only look better but also have fresh smell, all odors are gone!! Great job.
Thank you
Zerorez provided excellent service and communication. Met my expectations and more.
Your service tech did a good job cleaning the tile however he didn't clean up all the dirty soap and water on the floor. As I was showing him all the spots on the floor he basically threw down a rag under his foot and started to wipe the spot with his shoe which didn't work. It took me a good hour to remix all my floors that I just paid to have cleaned. He got cm very upset when I kept showing him spots that we just gave up. I showed my neighbor who recommended you guys and he said his was not like that so maybe I just got a device rep that didn't do a good job
Good product/work and people.
quality of product and professional, friendly people.
Your techs are prompt, friendly, knowledgeable, and fast. Great job! Thanks.
I like the work that was done and the associate was very professional
The carpets dried quickly and the tile looked great.
The tech was professional, capable, and respectful. He did a good job on the tile. However, the advertised "2 rooms sale" is a blatant lie because of the required minimums and extra upcharges. So not only was it ridiculously expensive ($165 for 2 rooms--was upspld on pet treatment to get me above the minimum), but my carpet looks just as dirty as it was before the service!! When the carpet dried, the dirt rose right back to the surface. (My carpet, btw, is only 6 months old, but movers stained when I moved in).
Service technician was great.
I understand from my Tenant that you did a wonderful job
Tone down the overly friendly explaining the procedure multiple times.
Professional and good wuality
I like the concept and I like the Tech that does our job
While our linear footage did not come out to be enough to meet the minimum charge we knew that we had to pay the minimum price. Which we did our expectations were to have clean grout between the tiles.
There were several sections of the tile grout that did not get clean. Now we have light and dark tile.
What can you do to make it right -- at this point nothing. Our schedules are too busy to allow for time to correct this.
Cleans without leaving behind a soap residue.
The service, the techs, and the way you leave my home, clean!
Thanks!
Service tech was very friendly and helped with all of my needs.
service person was excellent and informative. Went out of his way to do an excellent job. Thank you.