Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87319 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 2, 2018 — Rated 3 out of 10 by D.R.D.C.K.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The gentleman who did the carpets was nice, but the cost seemed excessive for what was done.

Report a concern   January 2, 2018 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

The gentleman that cleaned my carpets was extremely kind. His only concern was that I was happy. Some of my high traffic areas had to be redone,and he was more then happy to redo them.

Report a concern   January 2, 2018 — Rated 10 out of 10 by W.P. Zerorez Phoenix
What do you like about our products and services?

Technician was extremely knowledgeable and courteous and does a very thorough job. Also, I like the products they use. The finished product is worth every penny!

Report a concern   January 1, 2018 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Liked the finish job. Young man who did the job was polite, timely, and knew what he was doing.

Report a concern   January 1, 2018 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Excellent product. Great service.

Report a concern   January 1, 2018 — Rated 9 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Carpets were cleaned very well and it didn't take a lot of time.

Report a concern   January 1, 2018 — Rated 10 out of 10 by M.B.B. Zerorez Phoenix
What do you like about our products and services?

It's great on floors, counter tops and when the cat burps!!

Amazing and it's not toxic and doesn't smell.

Thanks.

Report a concern   January 1, 2018 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

Honest
Excellent workers
On time
Do what you say you will do

Report a concern   January 1, 2018 — Rated 10 out of 10 by B.H.O. Zerorez Phoenix
What do you like about our products and services?

Technician was very courteousness, knowledgeable, and explained what was going to be done. Work was accomplished efficiently and no mess. The products really did a great job on our carpets and they look fantastic.

Report a concern   January 1, 2018 — Rated 9 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

I was happy with how quickly the technician got the job done. Our carpets looked new again and smelled good. The technician was courteous and friendly.

Report a concern   January 1, 2018 — Rated 10 out of 10 by V.G. Zerorez Phoenix
What do you like about our products and services?

Our technician did a great job. Will definitely use ZEROREZ again.

Report a concern   January 1, 2018 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Prompt efficient service. Good customer service.

Report a concern   December 31, 2017 — Rated 9 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

They are professional and prompt.

Report a concern   December 31, 2017 — Rated 10 out of 10 by E.N. Zerorez Phoenix
What do you like about our products and services?

The gentleman was very professional and friendly, he covered the corners of my furniture and he did an amazing job!! My carpet looks new again!!

Report a concern   December 31, 2017 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Our technician was very helpful in explaining the process of cleaning our carpet.
He was informative regarding the condition of the carpet and the stains in the carpet.
He cleaned up the tile/carpet edge after he finished.
He is an asset to the Zerorez company.

Report a concern   December 31, 2017 — Rated 2 out of 10 by D.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Price was changed from the online quote. Too expensive for the results.

Report a concern   December 31, 2017 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Professionalism of staff as well as the service performed.

Report a concern   December 31, 2017 — Rated 10 out of 10 by F.F. Zerorez Phoenix
What do you like about our products and services?

good people, good product good results

Report a concern   December 31, 2017 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

professional

Report a concern   December 31, 2017 — Rated 10 out of 10 by Y.K. Zerorez Phoenix
What do you like about our products and services?

I believe his name was Isaiah or Isaac and he was very professional and did a great job!

Report a concern   December 31, 2017 — Rated 3 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

A lemon size blue stain was left after the carpets were cleaned that was not there before the cleaning began. I tried to spot clean it but it is still there. Very disappointing.
The tech came in smelling like smoke with a lackluster attitude. He really did not want to work very hard. He told me that if I didn’t like the result he would just leave after the first room. It did not instil confidence. Then to find the stain the next morning topped it off.

Report a concern   December 31, 2017 — Rated 10 out of 10 by W.M. Zerorez Phoenix
What do you like about our products and services?

Te carpet was quite dirty and it turned out looking very refreshed and clean. Paul was very accommodating and supportive of our needs.

Report a concern   December 31, 2017 — Rated 10 out of 10 by I.G. Zerorez Phoenix
What do you like about our products and services?

On time and very professional

Report a concern   December 31, 2017 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

We've tried multiple carpet cleaners and have never been very happy with the results. The technician was very thorough and helpful. We are so happy with results from zerorez. We will definitely be using them again.

Report a concern   December 31, 2017 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

My carpet was in very poor condition. 13 years old, and need to be replaced with new flooring.
Zerorez was able to clean and restore carpet to a accepta le appearance.

Report a concern   December 31, 2017 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Very professional great job carpet looks new again. Also like the hassle free of being able to schedule on line. Our technician I believe was Robert very friendly and professional. I am a repeated customer and will continue to use zerorez

Report a concern   December 31, 2017 — Rated 10 out of 10 by M.A.M. Zerorez Phoenix
What do you like about our products and services?

Zerorez products are excellent, as my carpets are beautifully clean. Also my appointment came in a timely manner. Eric Gonzales worked very efficiently from the moment he came into my home. He did not stop until all my carpets were cleaned. He advised me how to maintain my carpets. He is a very good person committed to his work. The best one I have ever had. He should get a raise. This is my third year with Zerorez and it is the best decision I have made for excellent carpet care. Yes, Zerorez!

You can publicize only using First name removed Alice otherwise no.

Report a concern   December 31, 2017 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

I was amazed at how clean and what a spectacular job and how personable everyone was.

Report a concern   December 30, 2017 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

The service tech was able to come earlier than originally scheduled. He was very courteous, professional and worked quickly. Two of the bedrooms carpets were extremely dirty and I was amazed how clean he got them.

Report a concern   December 30, 2017 — Rated 2 out of 10 by J.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I felt the service tech had good customer service. I was disappointed with the work that was done in most all the rooms in our home. The amount of $232.00 was not worth the outcome and results we saw in the carpets the following day. We are getting ready to sell our home and in some areas of the rooms we see two shades of carpet. You can make it right by refunding me a portion of the money paid. I heard good things about Zerorez mainly from John Jay and Rich from the radio station and wanted to try you guys out, but was disappointed with what I received. The work preformed equals the quality of work that we would have done if we had rented a steam vacuum but at a much cheaper price.

Name removed


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