What our clients think of us!

Professionalism and quality of service.

I am so thrilled with your service. My carpet looks brand new again. I had used a different cleaning company before and was so disappointed. Zerorez took care of the problem area, the technician was friendly, knowledgeable and explained things as he went along. I can't thank you enough for such great service and my tile is next! Yay!!

very friendly staff, did a great job on the carpet!

Steve was the person to come and clean our carpet. He is professional and knowledgeable.

I like that my carpet seems fluffier than previous cleanings. I also liked how you were able to fit me in post-holidays. I did not give you a 10 because other carpet cleaning companies moved my furniture (and put it back) which your company does not do. I also did not like that you nickel and dime me for special treatments, a hallway verses a room. It's petty. Lastly, you do not accept American Express. You should want to attract high-end customers that carry Amex.

We made arrangements while being out of town to have Zerorez come in in our absence and clean our carpets. I arranged for a neighbor to let them in, unbeknownst to them did they know we have cameras in our home, hidden cameras. It was a younger thinner guy, and a larger man, thicker, who spent the majority of his time, looking at his phone, and with his hands in his pockets, watching the other man work. Possibly this was a training scenario, I don't really care. But upon arriving home this evening, 12/30/17, the carpets look HORRIBLE, dirty in the traffic areas. I made sure the furniture was up and out of the way, moved to tile locations when possible. But the photos I have show the dirt still in the carpet. Our carpet is a few years old, but has a LIFETIME warranty on stain, and wear. Our end of the deal is to have the carpet professionally cleaned once a year, and also we clean our home every other week with a professional cleaning service, as we vacuum the other weeks.
In closing, My wife is a real estate Agent, I have a Home repair business, we are asked quite often on recommendations for services. Prior to this event, I would HIGHLY recommend Zerorez for carpet cleaning, as I have boasted in the past they do a great job, usually!!! I also left a $20 tip an envelope, and asked my neighbor who let them in to give it to them in the beginning, so they would know I appreciate a Thorough job. I'm sorry I did that now.
First name removed & Tracy Kloock
238 E. Stonebridge Dr.
Gilbert, AZ. 85234
Phone number removed

You are fast and efficient and come out in a timely manner. Floors stay clean for a long time.

Outstanding personal and service. Thanks for a great job

Staff are friendly. My stone floors are clean now!

Great customer service, and our carpets look great.

The tech was very friendly and knowledgeable.

I appreciated the communication from the time I scheduled my appointment until the time the technician arrived.
The technician, Charlie, was very professional and did a great job.

The technicians are stellar! Just wish I would have received a call about when the tech would arrive. Otherwise all was great!

Great!

You don’t use harsh chemicals to clean the carpets and title.

I tried zerorez cause I had heard good things about the company. The problem I had was I thought I was getting it for I think 129.00 and it ended up costing me 350.00. Which is completely outrageous. So, I'll never use them again. In addition my upstairs carpet was slightly wet still after they left and there was a weird smell. Oh well. I definitely learned a valuable lesson

We had our carpets cleaned by Zero Rez 2 years ago before we moved into our home. I have a carpet cleaner that I purchased a few years ago and about 9 months ago, I decided that it had been a while since the carpets have been cleaned so I would clean them starting with the family room. What we noticed were lots and lots of stains started appearing. I only cleaned the family room with my carpet cleaner, nowhere else in the house. The family room was the only room that had stains. I was forever trying to steam the stains out of the carpet! My husband noticed that the carpet was looking kind of matted down so he said it was time to clean the carpets. Since you have come back to clean our carpets, the matted down areas are fluffy again and the stains are all gone! No new stains have appeared! I can't believe we were able to go 2 years before getting it cleaned again. I don't think I will wait 2 years again, I think I will do it every 12-18 months. It just makes the carpets feel great!

The best in carpet cleaning, Zerorez and their employees. Chris Hall did absolutely the BEST I had ever seen my carpets. Chris was the ONLY tech that used brush pro, I didn't know what that device was, that he was using on the carpet. He explained and showed me how it really made a difference. He stated " it's part of the 3 steps the company uses that sets their carpet cleaning apart from others". I was amazed in the difference. I have used Zerorez for over 5 years and this was the best I've seen my carpet.
Chris Hall will be the only tech for my home and all my friends and family that I recommend Zerorez for carpets, tile and all cleaning for their homes.
Thank you Chris for the best my carpets have ever looked.

It was the finest carpet cleaning I have ever seen in 45 years. Pure new and old school mechanics. It is worth seeing how carpet is properly cleaned without soap residue or odor.

everything they are the best

No harsh chemicals used and carpets are left very clean. The reps are very nice and professional and very upfront.

Very expensive. I had one bedroom cleaned with pet stain remover and it was $400!!
And it still doesnt smell clean.

My carpets are still filthy. There are still spots where food has been spilled and formed a crust that are still completely intact, like nothing even touched them? Not even water. Tech was only here for maybe 40 min start to finish for my whole house approximately 2000sf, didn’t offer any other solutions or services to better treat. He actually told me I was better off not treating some areas and couches

Great customer service and everyone was very professional. The gentlemen were very courteous.

Zerorez service was quick, easy, thorough and highly recommend to others.

Customer service was excellent. Isaiah B. was professional, personable and helpful.

I have used Zerorez many times now. The last 3 times have been sub par. I first started using your company to clean when I was selling a rental property and had just used another company to clean the carpets. When they were done, the condition of the carpet looked the same as it did before we had them cleaned. So, I called you guys to see if it could look any better. We were amazed that your company had those carpets looking as close to brand new condition as I had ever seen. We have a small carpeted area in our home that is about about 3 years old, we have had your company clean multiple times. The last 3 times, I have been really disappointed in the level of clean in comparison to its original condition. The couch sits on part of it so the wear patterns and dirt are very clear. After this last time, the carpet looked exactly the same as it did before it was cleaned. We also paid a lot of money to have our granite island cleaned, with the promise that it should remove the discoloration. I should have taken a before and after picture. There is a section that normally has a runner on it and that area is clearly lighter. The end result is the granite looks the same and we were out about $300. You charge at least twice as much as most other cleaning companies I have used, and the end result has not been a level of clean I would expect from a premium cleaning company.

Excellent as always. We have been loyal customers for over fourteen years. It’s like sending your carpets to a day spa. It’s the only way to clean carpets and more.

The young man that cleaned our carpets was very knowledgeable,nice and efficient.

The technicians were very nice and my floors and carpets look great. The only thing I wish the company would do is move out heavy furniture and move back- but I understand the policy not to do that. No matter- I would still say they did a great job!

VERY THROUGH AND EFFICENT