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based on 87319 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your tech did a great job.
Easy and fair price
Carpets looked great after being cleaned and the tech was so friendly and nice.
The prompt and friendly service and thr environment friendly products
Service was great, quick in and quick out, no mess no fuss. Carpets look great.
They did a great job. Removed stains and my carpet wasn't all stiff afterwards like other companies I have used in the past. Also scheduling was very fast.
Be less expensive
Our carpets always look great after ZeroRez cleans them, and the nap is never stiff and crunchy.
No soaps or residue which attract dirt
Additional fees should be disclosed when booking. 3 rooms for 119 was not our final cost, an additional assessment of 14 dollars was added that was not disclosed when booking
I’m definitely not one to leave negative feedback so please take this constructively. Carpet looks clean and techs were very nice but overall i really wouldn’t take the time to refer to a friend.
We chose this company bc we don’t like the chemicals or the chemical smell. We both had wheezing that night due to the chemical smell which I really hadn’t expected after seeing ads and reading online. We realize there’s going to be some odor but wasn’t thinking it would be to this level. For that, we’d expect very clean carpets. They look great but the 4 pet stains we have are still exactly the same as they were before under the black light. Therefore it’s still there unchanged after spending a lot of money. A bit disappointing. I don’t know what the normal cleaning time is but techs were done in about 30-40 minutes.
Was very happy we were able to do part of the couch and appreciated flexibility with that.
Techs were very nice and helpful with info. I would hope they do not smell of smoke when going in to clean a home. Kind of defeats the point. They were like I said very nice and professional.
Thank you.
Your employers are always professional and prompt.
Everyone is very kind and helpful. Everything is explained well and done quickly and efficiently!
It does what you say it does.
Great customer service and the carpets looked expectional after the cleaning.
The carpet looked great but the tile and grout looked fantastic. The technician arrived on time, explained the process and how long it would take so there were no misconceptions on my part. He was very efficient and did a great job. I'm very happy with the cleaning. Unfortunately he broke a pot outside when he was retrieving his hoses. He filed a damage report and customer service contacted the same day. I am waiting for a reimbursement from Zerorez but everything was handled very efficiently. I will use the service again and recommend it to others.
quick, wonderful job, went the extra mile and very pleasant!
One of two things. first thing was that there was a spot on the floor in the basement close to a dresser that was not removed.
2nd is that when we asked the employee to move his truck so my husband could get out he drove through the grass. My husband was not happy about this and asked me to make sure your company was aware of this.
The technician was not only on time, he was EARLY. He was kind, personable and professional. The carpeting? As old as it is (this is a rental home) has ZERO smell and is CLEAN CLEAN CLEAN! we were beyond impressed. The price was within our budget and we can more than tolerate havingi carpeting and pets!
Awesome! Thanks so much!
I was quick, scheduled quickly and very friendly service. The technician that came, was wonderful, informative and thorough.
Very professional and informative
I have been with happy with your service and your tech was friendly and knowledgeable. Our carpets were very dirty but they did take some time to drive which was inconvenient. There was an area in the carpet that was very soaked and upon driving, the dirty water floated to the top and left a bigger dirty spot than was originally there. I was informed of the upsale option but wasn't quite expecting the discoloration.
I felt like I paid too much. I asked to have my couch clean as well as my stairs and hallway. Just needed cushions and seat area cleaned. Cushions looked great, stairs and hall looked great. I figured vacuuming the seat of the couch where the cushions go would of been apart of cleaning the couch, but it wasn't done.
Service was great! Carpets Look really good
We were happy with Zerorez from beginning to end. They worked with our schedule to fit us in. They gave us good directions on how to prepare in to get the best results. Their technician did a quick and thorough job, giving our 30 year old carpet more years of useable life.
Thanks Zerorez!!
Technician did a very good job
Two of three spots remain.
Everything, from the scheduling to the cleaning. All is terrific!
i have used Zerorez for my business office cleaning and they have always been professional. The quality of their products are great and I love the results. Great pricing and the their Technicians are outstanding!