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based on 85270 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All stains were removed. No smell and carpet looks new again
The technician, Joshua, was very knowledgeable and gave some suggestions to help make the carpet last longer.
Easy to book, affordable, and on time and Morgan the tech was extremely friendly and professional.
They are prompt. Do a really great job. Their employees are all so helpful. They have cleaned the carpets in our entire house. We recommend them to everyone.
I need a refund. You came out to my house and did a terrible job 2 times and there is a hole in my carpet.
Have used zero Rez for years. Sometimes pleased and sometimes not so..
This last appointment was probably the best ever,
“Dameon”? Has great listening skills and inter relates well with others!
Hr is a great representative for yout company!
Name removed ❤️
It was a little more expensive than I thought perhaps because when scheduling it I didn't understand about all the add ones. Otherwise the worker was very professional, told me what steps were being done and an approximate time frame. The work was excellent and my old old tile looks great again.
I was very disappointed in the results. There were stains that I felt would have been clean after the service but they weren't. Even stains where no carpet cleaner was used on them at all were still there after the service.
Our technician Michelle was amazing and the carpets came out looking like brand new!
Most often your service representatives are thorough and do a good job. The phone customer service personnel are less than professional. You do not seem to show appreciation for repeat clients,
the serviceman was very polite and after talking to me about what he was going to do.
He was very quick and did a wonderful job.
everything!! quick easy and fast.. no hassle.
On time, courteous, efficient and fair price.
Service tech was friendly, informative, careful, and thorough.
Carpet cleaning and kitchen tile floor. Excellent prompt and very thorough service. Both carpet n tile were bright and clean after service.
I have used Zerorez on several occasions, and really appreciate their professionalism and communications.
Friend y, efficiency, quality & dries very quickly.
I’ve been a ZEROREZ client for over 30 years. I wouldn’t trust my carpets to anyone else!
the technician was professional, explained every step
Clarity around the process and hard work from the tech
Workmanship
Extreme dust all thru the house after the job. Dust balls all over the floor. Lots of cleaning up after they left. The blue covers for the vents were loose and blowing the debris in the home.
Quick and clean
Great work and great service
Ryan was on time, very professional and quick! He was an all around great guy and did a wonderful job.
Your tech did not tell me that he was not going to move small pieces of furniture. This left dirty areas in two of the three rooms we had cleaned. Very disappointed, no interest in recommending your service
Zerorez was great and the technician Luis was easy to work with. Their work is professional and the carpet came out looking brand new.
Zerorez always performs amazingly at my homes. The technician on this job made the difference in caring for my needs and going above and beyond. I will always call Zerorez for my homes.
The technician that cleaned my home knocked a large picture off my wall, broke my light switch, left my patio gate open and left white, soapy residue all over my tile floor, so much so that I had to get on my hands and knees and scrub the entire floor clean myself. Also when I called to speak to a manager and request a refund just for the tile portion, I was told a manager would call me back later that day, that was over a week ago. No call ever came and no refund for having to scrub my floor clean myself.
Our carpets looked great, our representative was wonderful! We are thrilled!
Outstanding job by the tech. Floors have not been deep cleaned for 3 years due to various reasons. Two rooms for carpeting plus 3 room of ceramic tile were cleaned. The job tool close to three hours but all the flooring looks new (the carpet is 22 yrs old).
Great job Zerorez.