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based on 84629 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and good communication
East scheduling. Good communication. Arrived on time. Friendly, fast and effective service.
Very friendly and my carpets look like new again! They did a fantastic job at getting my carpets clean and the two gentleman who came to my house were very friendly and thorough! I would definitely recommend them!
The only disappointment was this survey. I do not make recommendations because if something goes wrong, I end up getting the blame. That has happened to me in the past, so I learned not to make recommendations. Why not ask if I was satisfied with the service? That I could answer, and I would have answered in the affirmative. The technician who serviced my house was a very presentable, courteous, young man who answered all my questions and explained the procedure step by step. He worked quickly and efficiently and did a great job. Give him a raise!
He did a great job
The Service Tech was amazing. He was super nice and did an amazing job. He actually cared about the service he was providing besides rushing and trying to finish the job. I would recommend him 10 out of 10 times. When you have the right person it’s easy to make the company shine. Great Job! Keep it up!
12 hours to dry is too long. No booties supplied was a disappointment.
Your employees are excellent!
I like the machine they use to get cat fur out of our carpets first.
The carpets dry faster than other companies that we’ve used.
Chemical free; ph used; quality work and great workers
I really liked our technician. He did a great job.
The gentleman was great that came out. There were a couple of spots that resurfaced when dry.
Ezekiel was awesome!! He did an amazing job. My carpets look like new.
Quality
prompt, easy to make appt. Professional-I am a Realtor, have had my clients call them and also use them personally. Although I know the add ons can extend the life of my carpet, however, it cleans well, is in great shape so I just go for the basic.
The technician, Matthew, was very thorough and personable. I didn’t think our carpet could look this good. He did an excellent job on both the carpets and the tile. The whole house feels and smells clean. Zerorez is every bit as good as they advertise.
Zerorez is my only go-to for cleaning my tile floors! Jordan did a terrific job cleaning all my tile!
It was easy to get a quote and service was scheduled for just a few days later. Shane did a great job with my couches!
Clean non toxic & animal safe.
Technician always efficient & friendly. Carpets look great when completed.
Chris was very knowledgeable and explained the process. He did an excellent job.
Zerorez technicians are always so professional. I appreciate being able to refer Zerorez to friends and clients and know they will always receive superior service.
We appreciate a service well done! Carpets look great employees very informative and polite!
Technician did a great job.
The cleaning of the carpet was good. I talked to my check about an odor in one of the rooms. It is basically maybe 6 x 6‘. We didn’t talk about the charges, but if I’m paying 120 to have three rooms cleaned, I wouldn’t have expected $260 for outer removal! Needless to say I was shocked. And the room really doesn’t smell any different. I never would’ve paid that. Had I known the price. Maybe that was my fault for not asking. I don’t mean this to reflect on my tech because he did a good job cleaning the carpets and was very friendly.
Did a great job explaining the process. Very professional and efficient.
I’m pleased with the information Mario provided me with and his professionalism and friendliness. I loved the outcome of my furniture and tile grout.
I like what you use on the carpet and your technicians are great!
Excellent service always
Great techs that easy to work with and they do an awesome job always. I will continue to use for my rental homes and business.
👍

Very professional and thorough