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based on 84625 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did a great job cleaning my bedroom carpet!!!!
No chemicals an cleans great
Nice polite technician. We had an area rug cleaned, and the edges curled a bit, and center rippled. Too much water? It is cleaner and looks refreshed,but a bit of a tripping hazard.
Seems to do what we wNt
Everything! Less chemicals, great results.
Great staff.
Miguel is a specials human being and an asset to you company. He was exceptionally professional, knowledgeable and courteous. The service was outstanding.
Job was just ok, I don’t think their water system cleans very well. I’ve gotten better results with other companies
I enjoyed the ease of scheduling. I think the price is competitive. Your technician was wonderful. The quality of the job was good.
Simple to schedule
Paul, the tech you sent out did an absolutely wonderful job and was able to get the main traffic area clean. You're very lucky to have Paul as he knows what he's doing and very professional.
On time friendly and really applied care to the job
The service from start to finish was fantastic. The carpet came out beautiful - very clean. All the spots I didn’t expect to come out, did. I intend to use them exclusively to continue to keep my carpets clean.
The carpet on the stairs was very very wet compared to the other rooms that were treated. Once the stairs finally dried, the carpet was crunchy and now a week later it’s completely matted down and looks worse than before we attempted to have it clean. We did call back and accept the offer of a free session on the stairs but I requested a new technician. However, the same technician showed up so we canceled it all and do not wish to use Zerorez again.
Arrived on time and did a great job,
your product seems fine, but I particularly like the guys who did the service. They were friendly and fast and seemed to know what they were doing
The service staff is very professional, kind, and do an awesome job. Ease of scheduling and quick response. Appreciate the call ahead telling me approximate arrival time.
My carpet looks really good. Thanks. Your service guy Jeff did an amazing job.
Always very professional and friendly.
Excellent stain removal and cleaning .
Also the cleaning crew is knowledgeable about what they can clean so nothing gets ruined. Clean, fast and nice crews.
My carpets are beautiful following the cleaning. The 2 young men were friendly, professional, and a pleasure to have in my home. Thank you and I would highly recommend Zero Rez.
The cleaning process that doesn’t leave a residue in the carpets.
Jacob did a great job on our carpets. Need to change your policy on cash payments so customers can overpay WITH CASH ONLY your fees and include tips for the service.
Technicians were great!
Punctual and completed the work as needed. They went to town on a very dirty section of tile, calling in reinforcements (machines and people) and got it done well. Carpet portions look good too.
You did a good, thorough job and the person who cleaned my carpet was thorough, friendly and professional.
Good service , very helpful , nice customer service
Great experience!
We have spent SO much money with your company and instead of being treated like a valued repeat customer, we continue to be victims of the upsell. Additionally, the quality of the cleaning has steadily declined. We paid a staggering $25 for each “stain” as it was “not possible” to remove with a standard cleaning. None of those spots were completely removed and one looks worse than it started. It is for these reasons we have committed not to use Zerorez in the future.
Best carpet cleaning we’ve had!
Amazing service! I wasn’t feeling very well but the service was amazing, fast, efficient and very professional. I will definitely use the company again.
Your employees were nice guys but, they were sloppy & careless. Not the "Professionals" I expected from Zerorez. Eventhough the cost was Substantially Higher, I chose to use your service over Stanley Steemer because years ago, I'd used Zerorez to clean my carpet, and at the time, I was impressed w/ the quality of work. Based on this experience, I will Not be having anything else cleaned by Zerorez in the future. You charge a Premium Price so, I expect a Premium Service. That Wasn't what I got! I was Not impressed by your technicians lack of quality in the work & service provided. I was thoroughly disappointed by their lack of Any attempt to clean up afterward... debris was left on furniture & the floor, and a fine dust(dirt), was left on the walls & ceiling near the air ducts because they didn't make sure there was a tight seal each time they moved from vent to vent, around the house. Also, there is NO POSSIBLE WAY that a little, 4" "whip" at the end of the air hose, and the limited air pressure used, is very effective at all in cleaning the ducts effectively or completely!
As far as add-on services??? After All This, Why Would I Pay You ANY More Money To Do (or Not Do), Anything Else? Nope, Not Happening!!!
Honestly, I SHOULD HAVE CANCELED the service COMPLETELY as soon as one of the technicians said he wanted to "cut a hole in my air handler"... "because it would ensure the best suction".