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based on 85264 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very satisfied with the cleaning service and quick response.
My tech was excellent! Definitely should be considered a valuable employee!
Everything went well
Daniel did a great job cleaning my carpets. He was very helpful, friendly and professional.
No chemicals in your services and everything looks great when the cleaning was completed
Good service. Polite and efficient service people.
I have tried really hard to like Zerorez since I like the idea of no chemicals. The problem we have with Zerorez is we have had to have them come back a second time TWICE. (the first time we used them and again this time)
The techs were very nice and seemed knowledgeable. Offered to spray the bad spots and high traffic areas and a coffee stain. ( We weren't expecting miracles with those spots) They were told we had experienced a major catastrophe, with our ceiling falling in, with drywall and insulation three feet deep on the carpet. (which we cleaned up completely) That the carpet probably had insulation etc. deep in the fibers.
They spent time on pretreating but when it came time to actually using the machine to clean the carpet it was very minimal time. ( I spent more time deep vacuuming the carpet before they came then they did to use the machine to clean) They ran the machine over most of the carpet ONCE with extra swipes on the pretreated area. When the carpet was still wet it look pretty good. Once the carpet had dried there were streaks of dirt lines in several area. We called them and they came out AGAIN. The tech saw the streaks and spent exactly 11 mins with the machine to reclean the carpet. After the carpet dried again, it still looked splotchy so I took a white wet paper towel and rubbed some of the areas and the white paper towel was not so white anymore. Very disappointed and will not be using or recommending Zerorez in the future.
great job by the service man rugs looks like new
My carpet looks like brand new without the crunchy feeling the others provide. They are wonderful
Be prepared, also your guys have different ways for calculating cost. The first guy was very thoughtful, and careful. Can't say the same for second guy.
Our technician was so friendly and did a wonderful job! We will definitely use Zerorez again!
Did a great job!! Was polite
The carpet cleaner was very nice and did a good job.
I forgot my technician’s name. However he was very friendly and took the time to outline what he was going to do. When finished he showed me the work completed and wanted to know if his work was satisfactory ( it was).
We use Zerores for all of our carpets and tiles.
Reasonably priced and Daniel did a fine job.
Very thorough and educated me
The couch looks brand new! Very pleased with the results.
The tech was great and floors were so clean.
Love how clean my grout gets.
Brad provided excellent customer service!
Good communication of appointment and arrival. They guys were friendly, informative about carpet care and explained things well. Great guys. Scheduling person was very friendly as well
the service is awesome!!!
The technician was friendly and knowledgeable. The job was done so quickly.
quick and easy. friendly technician
Your professional and exception staff! Tommy and his assistance were amazing recently at my house cleaning my carpets, tile and sealing the grout!
Timely arrival and did a great job on my carpets. He was efficient and made sure everything was done.
The job was completed in a very timely manner.. we worked toyon the furniture that needed to be moved.. the tile when he finished looked great.. well done job.. He was a very hard worker..
When the technician left the carpets were wet and had a distinct wet carpet odor. This has not been the case in past cleanings with your company. I believed when they dried they would lose this odor. They did not. I vacuumed several times thinking that would help but no change. The odor is most unpleasant like they were cleaned with dirty water. I will call you tomorrow to see if there is a solution to this problem. The recent rain bringing humidity has made it worse. I've used your company for several years and this has never happened. I'm concerned as to why it has now. Thank you for your time.
Name removed
You guys do a very thorough job or cleaning. Thanks.
Your service is AMAZING! It starts with the excellent training you provide to your staff. When you have someone that can explain your products, the process, as well as then clean to an excellent standard, you have a WIN WIN situation!
When the staff comes to your house, they look over the carpet closely and discuss any problem areas and what they can do as well as what to be expected. We requested Mario as he had cleaned our rental home and the carpets and tile were a disaster. When he finished, it looked almost brand new! He came to our home and discussed the problems we had with our carpet, recommended putting a protectorant on the carpet after cleaning and our carpets look absolutely
Wonderful! He was thorough and worked really hard to get the carpet looking Great again.
I not only recommend Zerorez for the affordability, but for putting the time and training into their employees so that we have someone like Mario coming to our house when we need him.
They tried to charge us extra to clean our closet carpet. We never paid anything extra to clean the carpet in any of our closets before. I refused to pay for it and at the end they clean the closets without us paying anything extra.