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Client Testimonials
I like the process. Spray the solution on the carpet, let it do its thing then remove with just the special water. My carpet cleans up well if the application is done correctly. The final result, the carpet looks and feels like new without any cleaning or perfume smells. Again if applied properly.
However, this last time I required the tech to come back out, because, I could clearly see where the pre spray was missed in areas. The second carpet tech was able to correct the misses. Just wish I would have had the tech go back over the front room, I was too nervous to ask.
Lastly, you have a great product but the spray has to be sprayed over all areas to be cleaned successfully as well as the hard traveled areas and the sides of the stairs!!!!!
I wish the front room could be done again to clean the misses.
Both techs were kind and professional, worked hard, However, I could tell the misses from the first time out were a result of an incomplete application of the pre spray.
Suggestion:
The carpet techs should have clean equipment when bringing it into a new home. The Jug that the spray comes out of was very dirty in appearance from the outside, as well as the wands that put out the special water and suction it back up were dirty with hair and dirt from previous cleanings. Maybe zerorez should clean this equipment at the end of each day .
Top notch customer service. They worked very hard to accommodate my needs. I have a town house that has five levels. They were able to provide an affordable estimate and and because I was wondering out of town they they were super kind enough to squeeze me into the schedule at the last minute. The technician was professional and answered all my questions. He did a wonderful job restoring my carpet on the stairs and throughout the house. Zerorez is exactly that. I didn't have any left over residue or crunchy feeling on my carpet afterwards. Just clean. Very Satisfied.
They we're super friendly and super fast.
The team that came to our home for dryer vent cleaning were very professional and efficient. They were very pleasant to work with.
Manny, the young man who cleaned our carpets, did a great job! He was personable and conversational. He listened to what needed to be done, got busy and did the job.
Our cleaner, Liam, was very professional and protected our walls while he was working.
It’s nice to have fresh and clean carpets in our new home!
First name removed & Robert
Quick and easy to schedule and the service is always awesome. Been using Zerorez for A LONG TIME!!
Great customer service and communication.
It works!
However, was told more than once that the technician would call before arrival - that did not happen. Thankfully we were home and mostly ready.
They were very polite and came in on time.
Very convenient to schedule appointment.
Friendly, great service.
Peerless
She did an excellent job cleaning my carpets. I hope I get her the next time I need a cleaning!
I appreciate the 3-hour window of time you schedule us for - easy to plan around.
Technicians are very professional.
I appreciate clean carpeting!
Prompt and fast
I like the presentation and explanation of services that was to be completed communicated to me by the associte. The products were very safe and the house smells really great with the citrus end product. The associate was very nice and respectful. My carpets were sparkling clean and didn't take too long to get dry. The next day, I woke up to a very dry and clean carpet. I am very satisfied with the services and will definitely refer family and friends. Thank you and keep up the great work.
Quality of work
Always do a good job and always go above and beyond! My carpet looks brand new and Darrius was an absolute delight. We really enjoyed him thankyou so much!
Reasonable price and my carpets looked pretty good after the cleaning
Zerorez technicians arrived on time and were very professional and accommodating. They were very easy to work with. The carpet cleaning was completed quickly and as promised.
Nick was great!!! On time, professional and very knowledgeable. We walked through each room and I explained my concerns. He
made me aware of what the estimate would be based on the additional treatments.
Finished in an hour and a half. I would highly recommend Zerorez and Nick . I also have an Air Duct cleaning scheduled for next Saturday.
Carol
We had 2 carpet cleaners to our church. They were on-time and completed the work effectively and quickly.
Every staff member I have interacted with has been professional, courteous, skilled and respectful. I appreciate the high standards Zerorez sets and maintains.
The technician that completed our service was excellent
Best carpet cleaning with wash and rinse cycles. They were right on time and completed 5 rooms and a stairway in less than an hour.
Great cleaning and right on time.
Service was done very quickly and professionally and the tech was very straight forward with what was happening. The carpets look good as best they can for being 14yrs old but the cleaning gave them another year or two hopefully before I need to replace them.
Tech (Keith) was very knowledgeable about carpet and stains. He provided great service and would have him back again for future cleanings.
The guys that cleaned my carpets were courteous (wearing shoe covers) and explained the process of the job. They removed a pet stain and the carpets looked so clean!