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based on 34658 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very professional and did a really good job on my carpet.
This company was recommended to me and I will definitely recommend to anyone who asks me about it.
Organized business with clear communications. Technicians are well- trained and prepared for customers’ questions. The end result is clean carpets (and green friendly! )
Your pre-cleaning spray had a nice citrus smell. The gentleman cleaning my carpet did an excellent job and I would highly recommend him to anyone.
chemical free and the technician was excellent
great technician. very thorough
Great cleaning and polite service.
The carpet cleaner showed up on time, responded to my messages, and gave me good recommendations. As a property manager the whole process was very easy.
Clean carpet.
The carpet came out great. The stain that I originally wanted out, looked like it was gone when the tech left. He did warn me that it might come back and it did 5 hours later. So disappointing.
It was easy and fast to set up the appointment for the cleaning. The cleaner was efficient, friendly and informative. All around it was a pleasant experience to utilize Zerorez service.
Tech did a great job at the house. Really appreciate the quality of the work.
The technician who cleaned our carpet was fantastic, he did an excellent job, and spent an appropriate amount of time to get the carpet really clean. He also shared important information about carpets and fibers which was impressive.
Very thorough job.
Always professional, carpet work excellent pet stains smell gone! It’s just amazing work, products used are very effective! I lived in Vegas used Zerorez moved to California I also called them up! They Do such a Great Job! I will be calling you in 6 months again 😅 Thank you!
Zerorez does a great job on my carpet. I have been getting the scotch guard protection which was recommended a while back by one of the guys who did the job in prior years.
Carpet is not new and still looks great.
I felt I was nickeled and dined on an invoice amount that I had already been communicated, having the tech explain that he worked on commission. One short, maybe 5 ft walkway in primary bedroom was not cleaned, as I suspect he felt that was a hallway. This hallways was done every time on prior visits, so don’t understand why he wouldn’t have done it this time. Tech caught a string on my upstairs carpet that pulled and left a very noticeable bald spot on the carpet. I’ve had this carpet for 10 years, and never has this happened before. However, if it happened, he should have notified me if it, instead of leaving it for me to find. When I asked him about it, he told me it was because my carpet means old. He also requested we take my area rug out to the driveway to clean, and then he’d bring it back inside, but he tried to leave without bringing it inside, telling me it was too heavy. He became irritated when I insisted he bring it back in the house as he had told me he would do. What was I going to do, leave it on the driveway all day until my husband came home to help me?
All in all, the tech was argumentative and I believe lacked integrity and the sense of customer service consistent with my experience with Zerorez for 10+ years. To make this right, I need the bald patch on my carpet fixed and I need my bedroom walkway to be cleaned and I need to not experience poor customer service from Zerorez again. I paid $420 that day, and that should buy me not only clean carpets, but also an experience that is less frustrating.
Also, I called and left a message for someone to return my call to discuss this, but thus far have heard from no one.
Thank you.
Everything! The person who cleaned our carpets was a ch a hard worker, so keep nd and did a great job.
excellent service and result
Very professional and the carpet looks beautiful. The young man Maurice did an excellent job.
Sal is always professional and efficient!
I LOVE what a thorough and gentle job you do in cleaning the carpets and no after smell or residue. I've been using you for several years now, and am always impressed.
Sal is Professional, Pleasant, and makes my carpets look like new!!!! So very pleased!
Thank You.
Make sure all Company vans are operating properly. My technician was forced stop and swap out a different van, delaying the process by at least an hour. Having said this, I appreciate that the technician was honest and realized that the first fan was not generating a proper suction .
My technician did a great job. He was friendly and very professional. The company was a referral from my neighbor.
Our carpets and couch look great and brand new after the cleaning.
I will recommend Zerorez to others.
BOTH the products AND the Service are wonderful with Zerorez! I love the special water which leaves NO residue on my carpets but gets them super clean. And my cleaner Sr. Jorge Martinez works SO hard to get all the stains out! He goes over the stains many times! Thank you so much everyone at Zerorez!! Mrs. Peg Collins :-)
The technician Francisco was very nice.
They did an amazing job cleaning my couch! I will definitely use them again.
everything
Carpets look pretty good but we're still damp or wet after 24hrs was surprised by that. Usually ok by 12hrs