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based on 34656 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zero Rez does not use chemicals, only alkaline water, which is much healthier.
Jeff was timely, prompt and took care of carpet and upholstery cleaning needs
Prompt services, quality work, friendly service.
Robert was professional and my carpets look great. Best carpet clean I’ve ever had.
The way you clean using less soap. You don’t leave any residue in the carpet. You don’t try to push other products on us, to increase the bill. The guys that did the job were very professional and listened to our wishes. They didn’t leave a lot of dampness and the carpets dried very fast.
Chris was on time, friendly and did a great job cleaning my carpets. He took extra time to protect the corner of my walls from damage and laid down a floor barriers to ensure my wood floors would be scarred.
EDUARDO WAS GREAT! HE TOOK HIS TIME AND REALLY CLEANED OUR CARPETS!
I want the management to recognize Sal. Last month I gave a great review of him in Yelp and he was not even aware of it.
He came back last week to patch up a small area and again did a wonderful job.
Kudos to Sal.
JC
Did a really good job
The technician was very professional.
good work on time very happy
Technician Matt H is very professional, knowledgeabl we and friendly. Very efficent.
I liked the way my carpet looks. Good service and a very nice young man who did the work.
Good price, good job cleaning, responsive, dependable.
The technician was very professional and cleaned the carpet beyond my expectations. The carpet looks great.
He was polite but kept trying to get us to pay more. I understand adding the set up charge though steep $50 . But he wanted another $50 for spot removal?! a bit much on upcharging us. And there’s still stains
Everything was great!
Dries quickly and cleans well.
I am very pleased with the work done by Zerorez. They have cleaned my carpet 3 times. The entire process from the ease of setting an appointment, the friendly staff every visit, and the great work. I would highly recommend.
Jorge and his helper did a great job of cleaning my carpet. They were professional and I am very happy with their service.
Job was incomplete with 2 bedrooms perfect as usual and stairs left with marks indicating the cleaning was done only partially. We have used this company for 20 years and are very disappointed. Our cleaning was scheduled around a big social event and we were left with less than a clean house. The attendant is returning but we are unsure if we trust his work ethic. We should be given our $25 coupon card
back at the very least.
My carpets are clean, Zeroez uses their own wawter.
Very friendly and helpful. Knowledgeable and did an excellent job. Would love to use him again in the future.
I relly use to be a fan of Zerorez and this year I was disappointed. Any additional little requests resulted is additional charges; never use to be this way. Also your spot remover is not longer offered. Use to be a bottle of liquid cleaner was provided and then the dry ingredients . Now when I asked, I I was given a very small amount.
Everything! You’re timeliness, your high quality, great pricing and overall customer service
The cleaner was behind schedule and asked to finish the job another day. He did ask if it was ok to which I said no, we needed it clean that day. He didn’t argue with that, it was just a strange request considering he was only an hour into the job.
I pointed out several high traffic areas and important stains to get and while overall the job was good, there were several stains that did not fully come clean.
He was polite and considerate.
This is our first experience with Zerorez so we'll see how the cleaning holds up. As of now the carpet looks great. Your technician, Robert, did a good job, was very personable and professional.
Didn’t clean floor/grout behind the toilets and bathroom was not done as well as the kitchen. Not sure the reason.
Service person was not helpful with assisting me with moving a few small items, just watched me struggle.
Bedroom carpet was cleaned nicely but I was told that this cleaning system doesn’t work on pet urine- not that I had any but that needs to be known to the public before they sign up.
The technician was on time courteous and did a great job
very happy with how Sal was able to clean my carpets remove all the stains!