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based on 34626 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had Julio for my cleaner. This is the second time I've had and requested him. He was very thorough and so likeable. I would and have recommended Zero Rez to many friends and relatives.
Thank you, I have an old carpet and when Julio finishes the cleaning it looks like a brand new carpet. Thank you, Name removed
I didn’t think one of my carpets was cleaned well enough.
Excellent
great!
A little pricey to get all the things done but amazing quality work and great service!!!
The Tech ws very thorough and professional.
Clean carpets!
Maurice has been here before. Our 15 year old white carpet looks like new! He does a FANTASTIC JOB! He is a 10 PLUS
Tech very friendly and helpful
Service Tech was so friendly and helpful. Loved the service and explanation of treatment. Thank you!
He did a great job.thank you
Cleaned well!
1) Your tech arrived on time and completed the job within the predicted time frame.
2) To my utter surprise, he was able to remove most of the stains. We have a couple of pet stains that persist.
3) He was very professional in his activity.
4) I think that we'll probably do it again in six months.
Chris arrived at the stroke of 8 am, he was very quick and the carpet looks beautiful. I I stains
Jason did a great job , carpet looks good
Dearr Zerorez Staff:
Carla, Sal and Jeff were terrific! The worn carpets, with lots of black spots, had not been cleaned for a very long time, and Jeff did a wonderfully professional job in bringing them back to life! Special thanks go to Sal and Carla, too, who were able to fit me into their busy schedule, even though I misunderstood the scheduling process. I will gladly refer this well-run, professional company to all who ask!
Fair price, good cleaning job
I found Xavier's performance to be lacking. Typically, we rely on Jorge for our cleaning needs, but he was not available this time. The closet area appeared to be uncleaned, and we had to remove what seemed to be extraction residue from the corners ourselves. Although we requested a special for three rooms and a hallway, the technician only managed to clean one bedroom, a small closet, and the hallway. At the conclusion of the service, we were informed that cleaning the stairs would incur an additional charge of $75, bringing the total bill to $275, which also included a $36 service fee. While I have had positive experiences with Zerorez in the past, this situation has prompted me to consider other options for our next carpet cleaning.
Friendly, fast, great job
Great guy doing the work. Really worked hard to get a couple pet stains out.
Efficiency, cleanliness, politeness, thoroughness, timelyness.
I just had my carpet cleaned yesterday and I was so impressed by how nice my carpet looks. I’ve already recommended Zerorez to two of my friends. I can’t say enough about the attention to detail he showed. An example of this is the use of plastic barriers used to cover the edges of the door frames so they don’t get damaged. I am even going to choose Zerorez to clean my hardwood floors as my next spring cleaning project.
Promot
Get carpet near the walls cleaner, ours did not get cleaned and we see a difference in color. We do not want the cleaner - Matt to come back and clean it. This is survey feedback.
Do away with the bait and switch “deals that don’t advertise the surcharge for gas and water and then the recommendation to add on the miraculous protective spray to keep stains away- my $159 special deal ended up close to $300.
On time friendly and courteous
The carpet cleaners are always prompt and very courteous. The person that services us is Rudy Rios and he is very fast and efficient. He does an excellent job and always makes sure that we are thoroughly satisfied with the job he has done. He is very friendly and represents your company very well.
he was on time ,,,,,hr was,efficient....and he was very good.
The technician was very prompt and thorough. He was also very friendly. The carpet looks great. Thank you Zerorez!
So sorry! Hit the lowest button instead of the highest! I love Zerorez, no complaints at all!