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based on 34626 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very pleased with the outcome!
Your tech, Julio, did a great job!
Arrived on time. Did the job in a timely form.
Our technician (Julio Castro) was friendly and professional. Great communicator and made this process and experience so seamless. Our couch looks amazing. I’ve already recommended to multiple family and neighbors.
Thank you for providing your service. I have previously worked with seven different carpet cleaning companies, so please understand that the following is just my personal impression based on those experiences.
Our facility operates a home daycare, and during the winter, one of the children vomited, which led us to request a deep cleaning this time. Overall, we believe the service had a reasonable effect. I gave the score based on the idea that a “5” represents average, and in this case, I felt the result was slightly better than average.
The reasons I did not give a higher score are as follows:
1. I had hoped the stained areas could be cleaned more thoroughly.
2. When I asked the technician whether it could be cleaned more effectively, I was disappointed by the response. The technician responded without stopping their work or making eye contact, and the answer came across as lacking in motivation or willingness to try.
From the technician’s point of view, it may have been obvious that the stain could not be removed, which is understandable. However, if they had brought a special spot-cleaning agent to try, or explained what kind of material caused the stain and why it might not come out, or even made an effort while kindly managing expectations, I would have given a higher rating.
I value not only the results but also the effort and attitude of the person providing the service. I hope this feedback will be taken constructively.
The rug really hot clean
First of all, I so appreciate your immediate attention. Twice I’ve had what I call emergencies and you came right out…and secondly, the men who have come have been incredibly nice and very honest. No question, you are pros!
Great job
Your service technician was very professional, polite, knowledgeable and a great dog lover! Everything was great!
They listen to you and really understand what technique to use.
Workers were here on time and did a great job!!! Love my clean carpets!!
Great results great service great experience
Good reliable service.
We liked EVERYTHING about ZeroRez!!! They were courteous, communicative, met our every request, gave us a price we were happy with, came and worked ALL NIGHT LONG!!! and gave us the extra mile too! We will now use them exclusively and regularly for our 2200+' wool custom carpet and our 400 chairs!!
Clean products for my carpet, no harsh chemicals and friendly staff.
Your service man was on time and told me what he was going to do in my home. The carpet was old but it looks great after the cleaning.
Friendly technician, and aiming to please. My floor looked great after the cleaning process.
Your service technician was very friendly and professional'. The carpet looks GREAT!
Francisco did a great job!
Excellent quality, professional employees.
Francisco did a great job. Professional and friendly. Carpets look great however the dog pee is still a slight problem. I think it is really hard to get the smell out entirely.
Your service tech "Julio" came to our home in Mission Viejo.
It was the 2nd time he'd been there.
Julio did a perfect job. Just like the last time.
Your company has been cleaning carpets and cleaning rugs for us for the past 30 years and we
Thank you.
The techaian was very knowledgeable.
Jorge did a treatment to help either future stains
Great job, technician arrived as scheduled, everything looks beautiful.
Didnt mention all the "spots" left in bedroom arouns chair. Said it was like new. Saw this after carpet dried for inspection. Called ,eroez & tbey were very nice & will come again to correct. Also carpet so.ewhar "crunchy" what do they use to create this. Last company i had left carpet very soft. Probably used distilled water. Big difference also in price thpugh.
They did a great job
awesome that u use alkaline water
Jeremy was very polite, clean and efficient! Carpet looks great.
On time and good work at a fair price.
Brendon did a great job! He cleaned our rug and patio furniture m. Everything looks great . In fact the furniture under the covered patio looks brand new. Brendon is polite, respectful, and does an does an excellent job.