Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34864 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 2, 2020 — Rated 10 out of 10 by V.C. Zerorez Los Angeles
What do you like about our products and services?

They are supposed to stay clean much longer

Report a concern   December 1, 2020 — Rated 10 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

I always have the same technician,Sal Alvarez because he does a fantastic job..
He is the reason I use your service.
Also,your products are very effective and the price reasonable

Report a concern   December 1, 2020 — Rated 10 out of 10 by M.T. Zerorez Los Angeles
What do you like about our products and services?

Everything

Report a concern   December 1, 2020 — Rated 10 out of 10 by Janet Clarke Zerorez Los Angeles
What do you like about our products and services?

This is about the tenth time I've used Zerorez. I'm very pleased with the work they do and the appearance of my carpet when the job is done. You can tell the technicians have been properly trained to do a thorough and great job.

Report a concern   December 1, 2020 — Rated 10 out of 10 by D.R.G. Zerorez Los Angeles
What do you like about our products and services?

We are very pleased with the service we received for our recent carpet cleaning.
Our technician, Jeremy M., did an excellent job. Our carpets look the best they
ever have after a cleaning.

Report a concern   November 30, 2020 — Rated 10 out of 10 by L.L. Zerorez Los Angeles
What do you like about our products and services?

Carpet looks great. Liam is thorough, polite, and kind.

Report a concern   November 30, 2020 — Rated 10 out of 10 by N.B. Zerorez Los Angeles
What do you like about our products and services?

Lee did a great job! thank you so much. Happy holidays and stay safe.

Report a concern   November 30, 2020 — Rated 10 out of 10 by Kelly Cruz Zerorez Los Angeles
What do you like about our products and services?

Carpet gets cleaned really well. Team members are always so friendly and reliable.

Report a concern   November 29, 2020 — Rated 10 out of 10 by J.R. Zerorez Los Angeles
What do you like about our products and services?

Robert Keith does the best cleaning ever!

Report a concern   November 29, 2020 — Rated 10 out of 10 by R.C. Zerorez Los Angeles
What do you like about our products and services?

The cleanest furniture!

Report a concern   November 29, 2020 — Rated 10 out of 10 by M.P. Zerorez Los Angeles
What do you like about our products and services?

Prompt, courteous, efficient

Report a concern   November 29, 2020 — Rated 8 out of 10 by S.S. Zerorez Los Angeles
What could we do to improve?

I always have to have them come back out. Streaks where they start and stop a section. Don’t like the ADD ON of water charge at the end

Report a concern   November 29, 2020 — Rated 10 out of 10 by C.T. Zerorez Los Angeles
What do you like about our products and services?

Your technician was excellent. He was professional and did a good job. Plus he was a nice guy. I also like that he didn't try to upsell which is common with carpet cleaning companies. That is what keeps me loyal to a company. Just be honest and I will keep using your company.

Report a concern   November 29, 2020 — Rated 10 out of 10 by K.K. Zerorez Los Angeles
What do you like about our products and services?

Robert, your technician, always insures the experience exceeds our expectations

Report a concern   November 29, 2020 — Rated 5 out of 10 by J.T. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

After it was done picked random areas to clean my self on hands and knees with white towel testing each area with new part of towel using windex sprayed on travertine towel was still coming up grey with left over dirt if u want to call it that some areas towel would be still white and some areas would leave towel grey like brush or water needed to be cleaned again. Guy was very nice . Maybe floors were xtra dirty. Maybe a second going over was needed.maybe clean first then use machine for deep clean don’t know but that’s what I found

Report a concern   November 28, 2020 — Rated 10 out of 10 by K.R. Zerorez Los Angeles
What do you like about our products and services?

Your technician Austin was fantastic, he was quick, efficient, and our carpets are really clean.

Report a concern   November 28, 2020 — Rated 10 out of 10 by Kathy Wright Zerorez Los Angeles
What do you like about our products and services?

Technician, quality of products and quality of workmanship

Report a concern   November 28, 2020 — Rated 10 out of 10 by Mary Swearingin Zerorez Los Angeles
What do you like about our products and services?

Got a referral from our family, and love them, clean products, respective service guys, clean carpets, stains gone...

Report a concern   November 28, 2020 — Rated 10 out of 10 by L.B. Zerorez Los Angeles
What do you like about our products and services?

Your products and your people

Report a concern   November 28, 2020 — Rated 8 out of 10 by C.P. Zerorez Los Angeles
What could we do to improve?

I am happy technician came back next day to fix line on slate but it would be a 10 if there was only 1 time.

Report a concern   November 28, 2020 — Rated 10 out of 10 by Kim Perbix Zerorez Los Angeles
What do you like about our products and services?

We received outstanding service for our carpeting cleaning appointment. Our service tech, Steve advised us of the additional services that they provided, we made another appointment for our tile floors and rugs to be cleaned as well.

Report a concern   November 27, 2020 — Rated 4 out of 10 by D.A. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Employee did not treat spots before cleaning and was in a big hurry to finish. Still have several spots. I have a big coke spot. Is this not removable?
First name removed Hurley Last name removed

Report a concern   November 27, 2020 — Rated 10 out of 10 by Elaine Brereton Zerorez Los Angeles
What do you like about our products and services?

Zerorez always gets my carpets cleaned without all of the soap and residue. I have used them several times and they are always been on time courteous and charge me what they quoted.

Report a concern   November 27, 2020 — Rated 10 out of 10 by J.H. Zerorez Los Angeles
What do you like about our products and services?

Service was excellent. He did an exceptional job getting marks, lines and dirt out of our rugs, Very pleased with the quality of work,

Report a concern   November 27, 2020 — Rated 10 out of 10 by K.H. Zerorez Los Angeles
What do you like about our products and services?

They did a great job on our staircase and our area rugs!

Report a concern   November 27, 2020 — Rated 10 out of 10 by Dalia Morrell Zerorez Los Angeles
What do you like about our products and services?

Your technician showed up on time, was friendly, courteous and through. Carpets looked great when completed and the price was the price I was quoted when we scheduled our appointment.

Report a concern   November 27, 2020 — Rated 10 out of 10 by Dale Imming Zerorez Los Angeles
What do you like about our products and services?

Marcelle was on time and did a great job!

Report a concern   November 26, 2020 — Rated 9 out of 10 by R.W. Zerorez Los Angeles
What do you like about our products and services?

The carpet came out great, even better than my first Zerorez experience a year ago. The real star of the service was my technician. He was pretty much perfect in every way.

Note: The 9 over a 10 was simply due to it being a bit pricey. I would of added tile cleaning if the carpet had been a little more reasonable compared to competitors.

Report a concern   November 26, 2020 — Rated 10 out of 10 by R.D. Zerorez Los Angeles
What do you like about our products and services?

Timeliness
Concern/respect for the home

Report a concern   November 26, 2020 — Rated 5 out of 10 by A.B. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Carpet is still wet 24hours after job was completed. Still seeing some spots


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