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based on 34839 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician took his time to go over parts that I felt needed additional cleaning. Very courteous and thorough.
Excellent carpet cleaning. Outstanding customer service. Our technician Francisco was very respectful and courteous.
Quick and easy
The stain did not come out. I knew it was still there before the technician left. But it looked lighter. I asked if it would darken again when the carpet dried. He said no. Well that is what happened. I am disappointed.
No chemicals
No smell
Quick drying
Very accommodating technition
On time and a great job!
You may not use my name nor my comments. The technician who came was professional and respectful. He did great cleaning the carpets and did a better job cleaning the stone than your previous technicians ever have.
Courteous technician. Cleaning was done well.
Max did a wonderful job. He was very clean and careful of my home, Would tell my friends about him,
I was billed twice for mine and someone else’s
Jeremy, the technician who cleaned our sofas, was attentive to details, friendly, and clean. He did a great job cleaning and cleaned up after.
The cleaning of both carpet and tile was careful and thorough. Communication before the service was excellent and Jorge arrived exactly when he said he would and worked hard until the work was done. The floors were caked with dust and dirt and now they look like new. The carpet looks cleaner than it has when done in the past with traditional chemicals and methods.
Was told tech would move furniture if it was not heavy. Was told drying time was 8 hours. After explaining I had a bedroom with bath, adjacent office, a family room, and dining room to do I was told that would be $299. Which I agreed to.
The tech got here while i was moving light items from the carpet to be cleaned but was not inclined to help with the moving. The only heavy item I needed to move he did not want to do but offered to help slide it over and back and put it on foam blocks for drying as we did the sectional.
But the sectional pieces were noy heavy.
I did note when retuning al the items to their original positions that the tech did miss dirty corners and tight areas.
Also when the tech looked over the work to be done he said the quoted price was wrong and there was the equivalent of 5 rooms and he would have to charge more, He said that a room is considered 150 sf. in addition when asked he said the drying time was 24 hours which put a big kink in our plan.
When questioned about the difference between what I was told on the phone and in the appointment he stated that those that you speak to on the phone don't know what they are talking about. He was not a very friendly guy
The technician who cleaned my carpets was excellent. He called me 30 minutes prior to arrival, and upon arrival, explained the different services being offered. He was professional, thorough, and efficient. I would highly recommend Zerorez and will use the company's services again.
Very professional people! Came on time, provided "booties" to put over our shoes, told us about your services and cleaned our carpets. They look better than new! Thank you!
Great service. Scheduling my cleaning was easy. The technician was one time and did a thorough job cleaning my couches and carpet. I’m a satisfied customer!
Carlos did an excellent job in getting out stains.
Still has heavy stain! Guy finished very fast
Wonderful service at a fair price
Professional, fast. My carpet came out very clean, with most stains gone. The carpet is not that wet after the service. You can actually walk on it soon after service with shoe covers the tech will give you.
Reliable service.
Excellent performance in past years, but this time I was disappointed in service.
Bright, soft carpet.
Wish it had dried sooner—-still damp the next day at 15 hrs??
Excellent service. Carpet dries quickly and results are great.
Our service technician, Xavier, arrived on time, was very professional, and did a great job on the linoleum and carpeting. It looks great!
I used you a year ago & was thrilled! This time was a joke & numerous neighbors already know not to use you- 2 actually were going to call you because they saw your truck out front & figured you were good if I was using you again.
From the minute your guy got here - all he did was complain and keep calling his supervisor. Silly me / I thought I would get the same service as last year???
He left foot prints all over my floors & when my son came home he couldn’t believe I had even paid for such a horrible job. I am still rewashing the floors that I paid you to clean.
Knowledgable and honest crew!
The rug looks almost new. The rep that you sent was Very Professional and took great care while doing the cleaning. Zerorez is the only company I will use.
Maurice cleaned my bedroom carpet, upholstery headboard and mini love seat. He did an exceptional job!! Everything looks as good as new. I'm so very thankful & grateful with the outcome. I'll definitely utilize their service again and recommend them.
Got the carpet stains clean entry at thresholds. Took a long time to dry though.