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based on 34664 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I booked for 10-12 time; I received an email two days later validating that time! The day before my appointment, the time was changed to 12-2 pm; no problem! Noon - no one showed , 1230pm, I received a phone call they’re running late1:00pm, 1 pm comes and goes! New phone call, they’ll be there at 2:pm! I’m getting concerned - 2:30pm, another phone call, 3 pm but need to get more product….3 pm…no one yet…I now call to see if anyone will show up! Get a call at 315, asking if I want to re-schedule…no way…we’re elderly and are not moving furniture back to wait until next week! Finally shows up at 3:30ish!!! I have used your company in the past and understand they may run a LITTLE LATE but why should I make an appointment if it doesn’t mean you will honor the time I requested and it was validated!!??
This was my first time using Zerorez and I was very impressed with how thorough a job the worker did. I had a bad experience with another company recently and my carpet came out significantly cleaner with Zereroz. I will definitely be using your company again.
Very courteous and attentive to detail!
The carpet cleaner left a huge dark spot in the master bedroom, an imprint of the vacuumed head!
Marsel does a fantastic job! I would highly recommend him however overall I am very disappointed in Zerorez to see some of the things that are on my invoice including a $25 water treatment fee and a $7.50 charge for using my credit card. I have previously shared disappointment in my previous reviews… What’s next you’re going to charge me for the tread on your tires to come to my house These are normal charges of your business. I am not sure why you are using a bait and switch of providing a price and then stacking on additional charges.
Sal showed up precisely on time in a clean uniform and in a clean truck. I noticed the floor-mat he put out at the front door... nice touch. Sal did a great job. He was polite, efficient and professional. I will definitely use this company again. In the past, I don't like to refer people because its backfired on me, but this experience has changed my mind. I'd be happy to refer Sal/Zerorez to my family and friends. Thank you.
Sal knew just how to treat my troublesome spots. He was efficient and friendly. The carpets look great.
Your service was prompt and on time. Your technician was excellent
The outcome is amazing. Both the carpets and the hard wood floors are super clean. The technicians are personable, professional, skilled and experienced. I wouldn’t use anyone else
I was impressed with the technician, Jeff. He was friendly, informative and thorough.
Great service
I appreciate the care and service the technician provided. The job was done quickly and carefully. Will definitely contact them again with our next carpet cleaning.
easy to schedule and friendly, both on phone and in person
Excellent!
Very professional. Respectful. Quick. On time. Great quality. Great price.
Julio
Neat, professional services.
Easy to schedule
Friendly technicians
No chemicals
The young man, Eddie, was amazing. He explained everything to us, went over the exact price of each area, and set to work. Once the carpets were done Eddie talked to us about the condition of our various rugs and how one rug was very worn, but he’d be happy to come back if we weren’t happy. We will use Zerorez again and request Eddie.
Your cleaners are cordial, hard-working and professional.
Nothing just too expensive!!!
Great Job. Thank you
The service was great. The cleaning was the best I had over other service. Their truck mount gave a much better cleaning over the standard machine/brush type. I would use them again, Zerores
Carpets are so clean. Spots don't return.
Zerorez provides the best carpet cleaning service available.
My service man, Xavier Lee, was excellent. He was on time, very polite, extremely consciences and happy to please his customer. My carpets came out perfect. I highly recommend this company and Xavier Lee.
Kenda Gabel
Julio did a fantastic job.
Best carpet cleaning company i have ever used!
Prompt, professional, quality service.
They did a good job.