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based on 34664 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No soap
My service representative, Julio, was very courteous. He called from his first job to give me a detailed update on the time he thought he would get to my house. He was very polite and listened to the areas I needed him to work on the carpet stains. He did exactly what he said he would. I would definitely use ZeroRez again. Very professional operation.
Customer service; timely scheduled arrival time; experienced, courteous technicians.
Products PERFORM! They are eco-friendly. The team using those products...and that includes schedulers, etc ...are all friendly and helpful. The jobs are done with care and I appreciate the po]rotective mats, the "corner-guards" etc. The service techs. always confirm their arrival times etc.
Excellent service !
Carpet is not wet when you are finished. Excellent tile cleaning.
Quick ans clean.
The representative was thorough and tried very hard to do the best possible job.
clean, no residue
Eduardo was very professional and thorough. My carpets look great!!
Very professional, great service & great results.
consistent!!
He was very good and did a complete job
Clean green products. Great results. Friendly and professional service.
The technician was professional, friendly and did a great job.
Very friendly, professional and great quality work
Great results and professional colleagues. Eddie was Awesome
Great service! Carlos Hernandez did an excellent job cleaning our carpets. He got our stains out and the carpet looks awesome. Also like the products that are used, they seem to do work and get the carpets cleaned. Definitely recommend Zerorez.
I have used Zero Rez for many years. The staff who clean my carpets always call to let me know they are on the way, arrive on time and are very respectful.
In the past my carpets dried quite quickly. This time I agreed to a spray on treatment and the carpets took much longer to dry. To be honest I would not agree to it plus the extra cost the next time Zero Rez cleans my carpets.
The people call regarding when they will arrive and are personable. They will work on problem carpet stains, but do not pressure you to sell more services.
I was able book a next day appointment to have my carpets cleaned. I received a call from
Matt, advising me of a 1:30 arrival time. Matt was very professional and personable. ZeroRez Is very reasonable and far exceeded my expectations. I will definitely recommend ZeroRez to all my friends.
My appointment was for 8am. First appointment. Some called me a few days before and said they were having a company meeting that morning so my appointment was moved to 9 am. I was assured I was still the first appointment of the day !
The day of the appointment came and our technician called to say he was running late and would be here around 10. It was 10:30 by the time he got here and 11:00 by the time he set up his equipment.
He then told my husband he had to take his mom to a drs appointment that morning and the company knew a week ago about it!
I do not like being lied to!
The job was ok…not great but ok. I feel as though he crushed through so he could go yo his next appointment.
Probably will use another company next time.
GOOD JOB BUT VERY EXPENSIVE
Great work ethic, personable technician and quality cleaning! Maurice from the Riverside branch is wonderful.
The technician, Eduardo Valencia, was excellent. He was very knowledgeable about the product and service and was very professional about the care of our home during the process
My daughter spilled spicy ramen on our stairs, so we asked for emergency carpet cleaning. Our Zerorez technician Max was very professional. He showed up on time, did an excellent job cleaning the carpet, and was very pleasant to work with. I highly recommend him and Zerorez!
Good service
Julio was great!! He was prompt, friendly and did a great job cleaning our stairs and rugs quickly!!
They are always so prompt and professional in getting my carpets cleaned! I have been using them for years for my home and business highly recommend!