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based on 34663 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgable and honest crew!
The rug looks almost new. The rep that you sent was Very Professional and took great care while doing the cleaning. Zerorez is the only company I will use.
Maurice cleaned my bedroom carpet, upholstery headboard and mini love seat. He did an exceptional job!! Everything looks as good as new. I'm so very thankful & grateful with the outcome. I'll definitely utilize their service again and recommend them.
In time and professional
They do a good job on my ceramic tile.
No soap, no residue, professional and friendly service person
I Love my clean carpets :-)
My service man did a great job....and the price was good.
Happy Thanksgiving
Ron & Deanna Perata
You were highly recommended to me by a neighbor and from the moment I talked to you I was satisfied. You set a price and then we set a time and date. You stayed in constant touch me even up to two hours before you arrived. Your man showed up on time and did an outstanding job. I had a couple of areas that were heavily stained and he spent extra time and eliminated the stains so the rug looked like new. I will gladly recommend you to family and friends.
Tom Dreesen
Sherman Oaks
On time, great work at reasonable cost
Showed up on time, did a great job and the price was reasonable.
Customer service
II have used Zerorez many times of the years. Last time was 2018 as we replaced carpets in 2021-22. Not the same quality of service as in the past. I asked about pre- treating spots or areas of heavier traffic. I was told that it was not necessary, so we have spots that I will remove myself. Spotted and wear area were extremely wet and soggy for several days. Scotchguard or whatever you call it was put on for entire area of stairs, hall and family room took about 3 minutes to apply. Not worth the $90. Technician was polite, on time but seemed to be in a hurry. Stairs and hall look fine. I reluctantly agreed to pay for furniture moving to clean under it. All but one piece I had to move back and I am 82. I was not charged because I was never charged previously for moving a piece to clean under it. SERVICES ARE WAY TOO HIGH FOR LITTLE OVER AN HOURS WORTH OF WORK. i should have asked for a quote before he started. Do not bother to return as I will replace the carpeting in the family room after the holidays because I don't like the way it looks. We're done. Never again.
Very professional company. Very pleased at how good the carpets look.
Jeremy did a great job on our carpets -- got out an ink stain on the stairs I didn't think would ever come out. Thank you!!!
The technician was on time and very pleasant and polite. The carpet and couch look great and everything went wonderfully. I will definitely use your services again
Great results, great communication, good pricing and friendly and efficient employee who came for the job.
You don’t soak the carpet and use green products. Carpet drys in a few hours. You technician’s are always professional.
They cleaned my carpet for a fair price.
Great service, on time, worked hard to try and bring our carpet
back to life,
I love that it's easy to schedule service via text. Appointments are easy to get and the technicians always arrive when they say they will.
Carlos did a great job.
Alex, my tech, called when he was on his way giving me a time arrival estimate. He walked with me through the house and listened to my concerns and was honest when my expectations were not realistic - and he was right. The experience was great and considering the age of the carpet, it looks almost new again. I highly recommend Zerorez
Arrived on time, fast service, excellent job
Carpet looks like new without that crunchy feeling
Technicians are great!
On time and personable.
Very efficient cleaning, on time arrival and thorough cleaning of the carpet. I will call this company again.
We have used Zero Rez for about 15 years. We had a carpet stain our previous cleaner said would never come out.
The first time we had Zero Rez it came out! Have used them ever since.
Jan Bartsch
Friendly, thorough service! Too bad the prices are
getting a little too high!
Marcel
I used you a year ago & was thrilled! This time was a joke & numerous neighbors already know not to use you- 2 actually were going to call you because they saw your truck out front & figured you were good if I was using you again.
From the minute your guy got here - all he did was complain and keep calling his supervisor. Silly me / I thought I would get the same service as last year???
He left foot prints all over my floors & when my son came home he couldn’t believe I had even paid for such a horrible job. I am still rewashing the floors that I paid you to clean.