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based on 35216 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technicians are polite, conscientious, and efficient. It is very easy to request an appointment online. The call center staff is friendly and accommodating. Most of all, my carpets look great!
I thought the service and the representative doing the work were excellent... Gabriel was my technician from the Reseda Office in California
Everything. From person taking appointment to service technician very pleasant experience.
The young man who set up our appointment was very professional and helpful. The technicion Tom was very professional, honest and hard working.
The technician- Alberto is so kind and polite. He called to tell me that he was on his way and showed up on time. He was very clean, careful and very efficient. I have two dogs and carpet in all four bedroom. It feels so much cleaner and there is no perfume or chemical smell. We will use Zerorez again in about 9 mo.
It takes a bit longer to dry than other types of cleaning , but it is cleaner and no smell at all. Excellent service!
Your technician was great. On time, very friendly and professional.
Our technician was extremely helpful and personable. He arrived on time and finished up quickly, didn't try to up sell us and answered all our questions.
Friendly call center, was flexible when I had to reschedule with less then the 48hr business day notice. On time technician
Everyone was professional. The driver (Brett, I believe) arrived early and walk through our house. He did a really nice job and was friendly.
I will let you know about the stains in 3-4 months and whether or not they come back. My hope is that your treat does what it says it does.
Thank you again.
The technicians are professional , the follow up is tremendous, the process is quick and works better than anything we've tried! And we feel good knowing there is no residue left on our floors.
Technicians are professional and the appointment confirmation was great
There is still a stain in front of the coach which did not come out. This was a stain which I had pointed out to them as being ground in dirt etc. I feel technicians where in too big of a hurry to get to the next job.
My old carpets looked wonderful after the cleaning. I also had several pieces of furniture cleaned and it just felt good to have it all clean at the same time!
Very friendly and professional
The technician was knowledgable and really did an amazing job. He worked very hard and was extemely professional. He gave me excellant customer service
All excellent!!!
This is the second time we have had Zerorez clean our carpets and we are very, very pleased! The carpets are 15 years old and we have a full house of 7 with kids living here, currently. The carpets looked like new!!! Robert was our tech and he was a great person who explained things very well, worked very hard, and the final outcome surpassed our expectations!
Excellent, on time, curtious, well worth it.
From the call center to the technician to the job that was completed I feel was an excellent experience and would refer Zerorez to anyone.
Technician Jose is wonderful personable. However I should have gotten 25.00 for referral,, I got my neighbor to have her carpets done twice and I never received 25.00 either time.
Customer service in the office not great,, two or three time driver went to wrong house and has the wrong number to contact..
It was all just excellent
The tech and the service was top notch!
Technician, Jose Mijares, was extrememly polite and informative. He explained how the water treatment process works. The cleaning last time was better than this time. We have a spot that is actually worse now with this cleaning! I may ask him to come back and see what he can do. Nevertheless, I like the idea that there is no soap involved and that the cleaning is a "green" process.
Process cleans well, technician courteous and knowledgeable
thorough cleaning
Your technicians are professional. Your carpet cleaning far exceeds the company (Stanley Steemer) we used to contract with. Thank you for the great service!
Tech was very professional, hard working and nice. Very pleased with the entire process.
The operator was friendly to make an appointment.
I appreciated that Albert came early, was friendly, and
Worked well and did a fabulous job.
The technician was the most professional we have ever had with any service., He took care to cover and guard any surface. He made sure things were cleaned and not just gone over. He was right on time. Our sofa looked like a new sofa, no chemical smells. The same with the carpet. The pile came back and the color.

Josh did a great job. I thought our stairs were beyond help, but they turned out great. We couldn't be more pleased.