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based on 35214 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technicians are very professional and good! Your company is outstanding customer service! Have and will recommend to friends and family.
Your tech Dennis Smith was outstanding!
Thank you!
Jodi Hosford
each owner/operator runs their own business. they can serve each customer with a personal touch
Great customer service, professional techs, great service
Your technician Tom was very knowledgeable in the processes which made me feel comfortable that it wasn't just another carpet service.
prompt, friendly, quick and thorough
great tech, superior work, carpet looks great. the stretch job was fantastic as well.
Livingston had excellent customer service skills and cleaned beautifully, so I would give him a 10, but I had several black ink stains on my carpet stairs. I had not touched them for fear that they would spread and make a worse stain. Indeed, I asked Livingston to treat them and I have 2 terrible much larger stains now on the carpet. Is there a solution to this problem as the rest of our carpet throughout the house is clean and beautiful. Now I wish I had not asked him to try to get the stains out as they were less noticeable before.
Very pleased with all.
Carpets are clean
Technician was very friendly, answered all questions.
Brett is great. The process is great.
The "green" factor is what prompted me to call Zerorez. I was extremely pleased with the service. Jose was professional, courteous, efficient and on time. I definitely plan to use this service regularly.
Friendly technician. Did great job. I referred a friend
I like everything except the price of $185 after several discounts is high considering my whole house was done in one hour.
very professional from office staff to technician
great service, great product
called ahead, arrived on time and did an excellent,thorough job
Tecnhicians are very professional and nice.
technician very professional.....
It has been a few weeks and the pet stains have not returned so I am hoping that the cleaning will really remove them.
Carpet felt clean also better odor. Had pet stains that improved . Was aware before tech started that they would not come out completely. Expectations were clear befor he started
Very efficient, very professional and friendly. The carpets look fantastic. I had them cleaned six months ago by another cleaning company and unfortunately, I was not impressed. However, I am very impressed your ZeroRez and will keep you in mind in the future. I will recommend you to other businesses in the area as well. Thank you.
The tech you sent out was very personable. He knew what he was doing and answered all my questions.
My technican, Tom Nihan, was great! Very professional, curteous and did a fantastic job. Everything, start to finish, was well done with the whole process.
Professional all the way. From the phone call booking the appointment, the tech coming in to clean, to the personal contact via email after the job is done.
Knowledgeble & punctual technician, polite and professional call center representatives.
the carpet was clean
The service was just as advertised. Only complaint I have is that you should tell people at the time they make the appointment that you charge a fuel charge and not wait until you email them. I do not have a computer at home and did not get that information until I got to work which was too late to add the fuel charge to the check I had left for your services.
My sister was at my home and ended up having to put the full amount on her credit card. If I had known ahead of time about the fuel charge then I would have made out my check in the correct amount. Not every one have access to a computer and I don't feel you should wait until you email the confirmation to tell your customers that they are responsible for a fuel charge.
My carpet is clean and I will probably call for your services again. I just think you should be up front with your customers on the phone at the beginning, not throw the subfuel charge in later. Thank you
Your call back service...didn't call back to confirm...
The service was great. Bryan was very capable and explained the whole process.
good manners and very likeable!
Sorry but I could not open the other e-mail regarding the service. Is it possible for you to mail me a copy of that information...including the all that info. for my files and futher reference? Thank You!
Josh did a great job. I thought our stairs were beyond help, but they turned out great. We couldn't be more pleased.
Technicians are polite, conscientious, and efficient. It is very easy to request an appointment online. The call center staff is friendly and accommodating. Most of all, my carpets look great!
Over all I can't say enough on how impressed I was by the MAGNIFICENT QUALITY of work your Zerorez cleaning did on our rental unit. We had actually thought the carpet would have to be replaced but after the Zerorez process it's SO clean we have decided it could stay. Thank you so much Zerorez.