Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 35214 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 4, 2012 — Rated 10 out of 10 by A.D. Zerorez Los Angeles
What do you like about our products and services?

We loved your technician, Robert. He was so friendly and knowledgeable.
Report a concern   September 3, 2012 — Rated 10 out of 10 by Bob Ray Zerorez Los Angeles
What do you like about our products and services?

I believe my service tech was Adam. He showed up on time and did an outstanding job. He took the time to protect my door jambs from getting marred from the hoses and laid blankets on my wood floors. He was very thorough and when the carpets dried they looked GREAT. I could not have been more pleased. I have used zerorez for three years and have never been disappointed in their service. I would not hesitate to recommend zerorez services to friends and family.
Report a concern   September 3, 2012 — Rated 8 out of 10 by G.W. Zerorez Los Angeles
What could we do to improve?

be less expensive
Report a concern   September 3, 2012 — Rated 10 out of 10 by Y.Z. Zerorez Los Angeles
What do you like about our products and services?

Speedy, efficient, and helpful.
Report a concern   September 3, 2012 — Rated 10 out of 10 by C.P. Zerorez Los Angeles
What do you like about our products and services?

your technicians are very knowledgeable and polite and the carpets look wonderful when they are done.
Report a concern   September 2, 2012 — Rated 10 out of 10 by S.R. Zerorez Los Angeles
What do you like about our products and services?

Everything from the call center, to the processes/services, as well as the technician were excellent! I would definitely recommend Zerorez and plan on using your services in the future!
Report a concern   September 2, 2012 — Rated 10 out of 10 by J.S. Zerorez Los Angeles
What do you like about our products and services?

We were very impressed with how clean our carpets and rug turned out. Larry did a fantastic job, was friendly and very knowledgeable about the process.
Report a concern   September 2, 2012 — Rated 8 out of 10 by P.K. Zerorez Los Angeles
What could we do to improve?

The cleaning was very pricey
Report a concern   September 1, 2012 — Rated 10 out of 10 by James Verona Zerorez Los Angeles
What do you like about our products and services?

jorge was very neat in his prepartion,making sure that pads were laid down in traffic areas that were not to be cleaned.I couldn't be more pleased with the results of your cleaning process.Jorge did a great job,and I will certainley recommend Zerorez to my friends and associates.Thaqnk you for a job well done. Jim Verona
Report a concern   September 1, 2012 — Rated 10 out of 10 by D.M. Zerorez Los Angeles
What do you like about our products and services?

Very Polite; took extra care to not damage walls, stairs; Robert moved large items to be able to stretch carpet better.

We did worry when the carpet seem "stiff" the next day, but the following day it relaxed and was good.
Report a concern   August 31, 2012 — Rated 10 out of 10 by J.W. Zerorez Los Angeles
What do you like about our products and services?

You do what you say. Professional attitudes too.
Report a concern   August 31, 2012 — Rated 10 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

The technician, Brett, was very nice and courteous. He did a great job, and it didn't take a long time. I especially like that you put corner guards where a wall or cabinet could be damaged by the hose. Use may use my FIRST name.
Report a concern   August 31, 2012 — Rated 10 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

Everything! The carpet looks great, but it's really the tile/grout cleaning that was the most impressive. The grout looks brand new, way exceeded our expectations. The technician was courteous, friendly, informative, and did a wonderful job.
Report a concern   August 31, 2012 — Rated 10 out of 10 by A.C. Zerorez Los Angeles
What do you like about our products and services?

The Technicians were very nice. They did an awesome job. Love the way the carpet looks now, cleaner.
Report a concern   August 31, 2012 — Rated 10 out of 10 by M.I. Zerorez Los Angeles
What do you like about our products and services?

Tom the tech. was excellent did a wonderful job, love the clean carpet. I would raccomend zerorez to all my friends. Thank you TOM.
Report a concern   August 31, 2012 — Rated 10 out of 10 by Ruth Reeves Zerorez Los Angeles
What do you like about our products and services?

Everything about Zerorez was great from the time I scheduled my appointment (and had to change the date several times), to the technician (Livingston was wonderful!) to the process itself and the end result. I couldn't be happier....glad I chose Zerorez!!!
Report a concern   August 31, 2012 — Rated 10 out of 10 by M.R. Zerorez Los Angeles
What do you like about our products and services?

I like that its chemical free. This Technician did a very good job at getting my heavy traffic areas in my bedroom clean. The carpet looks almost new.
Report a concern   August 31, 2012 — Rated 10 out of 10 by T.G. Zerorez Los Angeles
What do you like about our products and services?

Your tech was very knowledgeable and very prompt.
A pleasure and got our all the stains.

Thanks
First name removed
Report a concern   August 31, 2012 — Rated 10 out of 10 by C.S. Zerorez Los Angeles
What do you like about our products and services?

The technician was on time, efficient, and explained exactly what was going on and what to be aware of in maintaining life expectancy of our carpet.

Everything looks and smells so clean and fresh.
Report a concern   August 30, 2012 — Rated 10 out of 10 by J.O. Zerorez Los Angeles
What do you like about our products and services?

have already referred Diane Barber today--8 30 12
Your tech was friendly, on time, cared about his performance and was well informed of his product and all of the services Zerorez has to offer.
Report a concern   August 30, 2012 — Rated 10 out of 10 by E.R. Zerorez Los Angeles
What do you like about our products and services?

I like the fact that no detergents or chemicals are use to clean the carpet, the technician that came to my house was very professional and did a very good job.
Report a concern   August 30, 2012 — Rated 9 out of 10 by S.F.D. Zerorez Los Angeles
What do you like about our products and services?

friendly, answered my questions. Seemed concerned that I get the best and fairest "deal" Proud of product
Report a concern   August 30, 2012 — Rated 10 out of 10 by L.G. Zerorez Los Angeles
What do you like about our products and services?

The service was fantastic! Thank you do very much!
Report a concern   August 30, 2012 — Rated 10 out of 10 by E.B.J. Zerorez Los Angeles
What do you like about our products and services?

I really like how clean the carpet gets, the technition was very nice and helpful and the person that answered the phone was very nice and efficient also. Thanks for a job well done!
Report a concern   August 29, 2012 — Rated 10 out of 10 by Donna Stillo Zerorez Los Angeles
What do you like about our products and services?

Everything!
Very professional....from the moment I called to make the appointment, the scheduler was
incredibly accomodating and nice. I got a call an hour or so before the technician arrived to give me a heads up. And Marcel was great! He went out of his way to do the right thing (since my condo is on the 2nd floor) and took his time to set up.
My carpets look great today and I'm VERY satisfied. Would highly recommend you to anyone!
Report a concern   August 29, 2012 — Rated 7 out of 10 by T.A. Zerorez Los Angeles
What could we do to improve?

Carpet was clean, but some of the spots that the service person said were no problem were still visible after the carpet dried.
Report a concern   August 29, 2012 — Rated 9 out of 10 by T.P. Zerorez Los Angeles
What do you like about our products and services?

Everyone has been very helpful and did a wonderful job. MY CARPETS ARE CLEAN!
Report a concern   August 29, 2012 — Rated 10 out of 10 by Dan & Myra Pettus Zerorez Los Angeles
What do you like about our products and services?

Zerorez arrive right on time as scheduled. The representative was knowledgeable and suggested best-practice to maintain our carpets beyond our annual cleaning. He also took the time to treat a few stubborn areas where our cat had issues.
Report a concern   August 28, 2012 — Rated 0 out of 10 by J.L. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The one spot I had is still there. We had waves as soon as he left. I tried to call and I sent an email, and no one has contacted me yet. It appears that Zerorez does not care about their customers. Advertising is everything!
Report a concern   August 27, 2012 — Rated 10 out of 10 by V.G. Zerorez Los Angeles
What do you like about our products and services?

Courteous, focused, and knowledgeable

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