based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very nice young man.
The staff was very professional. Handled everything great. What we didn't like was the "upselling". We had 3 very small spots that showed dog urine with the black light and were told it would be $70.00 to spray on the chemicals. I don't know how much the chemicals cost to mix up, but $70.00 for about 5 inches square area?
Then we got a quote to clean the tile, in addition to the 99 free square feet and it came to $1.25 per tile to clean? $1.25 per tile? Your staff really tried hard to defend it's pricing, but we felt that the measurements were wrong since we have a bay window in the kitchen. We declined to have it done and will get a second opinion.
I have to say, your staff handled everything fantastic, very professional even when we declined to pay for the upselling part, and declined even the free ceaning of the tile. It was just too expensive.
Your process leaves the carpets and tile clean and fresh as advertised. My carpets were dry in a very short amount of time and weren’t stiff and crunchy like other cleaning companies they were soft and perfectly clean. As for my tile and grout it looks new again. Your technicians were both courteous and professional and I would highly recommend Zerorez to anybody that is looking for this type of service.
I love the fact that you do not use any chemicals
Professionalism and friendliness. Removal of the stains, extremely satisfied!
Your guy David i s great and does a great job when someone ask me about carpet cleaning i alway to people to use your company thank again keep up the great work
The gentleman that came out was very good explained everything to us and did a great job I would recommend him highly thank you
I saw an ad in the Money Mailer, but seemed like that is just bait. Women on the phone was polite and professional. I like that you get the price before work is started, but I didn't like all the upselling especially with pet stains/scent. I called Zerorez because my steam cleaning was not enough, so I expect the baseline service to be waaay better than my home steam cleaner. Turns out the basic cleaning was fine, but almost convinced I would need an upgrade to ensure that the pet and urine was "gone".
The technician was very good and I would recommend this company to anyone.
I am extremely impressed with your service and have already told several friends about how happy I am with the results, as well as the technician. If there are other reviews I can write for you, I am more than happy to do so. I'll be calling again in 6 weeks or so before we list our house.
Fast, friendly service and on time. Really enjoyed Michael J. He got right to work on my problem carpet and did a great job.
Thank you Zerorez!
Rob was very professional and personable ! Hard working and moved right along at a good pace. I will certainly have zerorez back again in the spring 👍thanks great service 😃
I was amazed how well your service cleaned our carpets, and David was polite an professional. He explained an went over all details before I agreed to do the job
Conner was great!
Excellent communication and notifications, the techs are always courteous, and the carpet cleaning service is excellent. I love the fact that there is ZERO residue and a fast dry time. My carpets always look fantastic!! Thanks, ZeroRez!
Great job getting my 13 year old white carpet looking like new!!
ABSOLUTELY THE BEST CARPET, TILE AND FURNITURE CLEANING SERVICE IN THE COUNTRY.
I ordered the$99 three room deal and as the home owner I say what goes on in my house. They upsold my teenage daughter to $217! As the homeowner that called and ordered a specific service I find it very troubling that you have a con-artist doing this to families. You won’t get my business or any of my family or friends to use you either. What a joke
First name removed Phone number removed
Carpet came out very clean.
There was a stain on the carpet in the 2nd bedroom that was not treated and is still there,,,,
On time, fast, and did a great job!
Staff is always friendly and helpful. Great job cleaning the tile.
Th3e guys were great.
Great on time service with great results
Tech didnt move ANYTHING small coffee/end tables, exercise bike that weighs 5 lbs and has rollers, a recliner that i can move and I have a bad back and he didnt even do the carpet cleaning at the edge of room where butts up to tile at end of couch.... He had no problem telling me how busy & over booked he was! Last time the guy was great, went over a couple bad spots twice, tthis one didnt. Last time guy asked me to check his work, this one didnt.... sorry, had to give you a bad review thos time
Justin was polite, prompt and did an amazing job.
Great technicians and the floors and carpets were so clean. Also gave me advice on how to handle some problem areas with my carpets!!
Timely and efficient
Nice, prompt, complete!
Add a veterans discount and be sure to tell your clients that SCOTCH Guard is NOT included in the price of cleaning.