based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guys were very professional and nice. The house smelt amazing afterward! Very pleased! Will use again.
Have the technicians work cohesively. One staff member was not feeling well and the other was outstanding. I would recommend your company if there was a guarantee your other staff members work as professionally as Steve Bates.
The system you use is fantastic. My carpets look like new after Zerorez cleans them. Chris was the technician and he was great. I recamend your service to anyone who askes.
good service and workmen ship ,
I did not see the traffic pattern dirt in the family room looked any better than before the cleaning. I was disappointed in the results.
The carpets don’t look any better than before the cleaning.
My carpets look so much better after a Zero Rez cleaning.
Spots in carpet
Work was done in a workmanlike manner. Both employees were pleasant and efficient. It would be better if there could be a more accurate way the estimate you receive from the office matched more closely the estimate given on site. We realize this is difficult, but we were prepared for $300 something and our bill was over $500. We were pleased with the results of the cleaning and especially the complimentary grout cleaning. We will call again when it more grout cleaning is necessary.
I asked when the carpet cleaner could come. The lady on the phone said they could be out after 3PM. About 10 minutes later he called and said he would be there in 25 minutes. I immediately went to the bank and drove to my sisters house and the zerore van was waiting. He told me the price and started to clean the carpet. He did a beautiful job.
I need zerorez to clean the carpet in my house. Will make an appointment.
This company and everyone I dealt with was such an absolute joy!!! Rob did an amazing job bringing my carpets back to “brand new” life. Not only was he quick and efficient, he is a genuinely nice guy. Very knowledgeable staff. Every single one of them. Not only will I recommend them to anyone and everyone, but they will be the first place I call when my carpets have been demolished by my kids. Thank you!! Thank you!!!
Tell the technicians that when you service a retail store to NOT touch products! It make people feel uncomfortable, like I need to watch you so you don't take anything.
I don’t report bad experiences for compensation. We thought the carpet would be cleaner. I just had a family member get their carpets cleaned by another company for ultimately cheaper and we felt that my family members carpet was much nicer after their cleaning than ours. This company also did 5 rooms for the price that you did 3. I’ll be using my family members referral next time.
Kind, professional technicians! Looks and smells amazing.
They were very professional and courteous. Although my carpet is almost 15 years old, it looked brand new after they were finished. Stains that other companies blamed on the age of the carpet had faded away. I purposely waited to submit my survey, until a couple of weeks had gone by; that's when the stains start to resurface. To my delight the stains are still gone. I am very happy with the service and I will use again.
I was so happy with the tile cleaning! Our technician was very professional and friendly.
Luis did an amazing job cleaning my carpet!!
He explained to me process, answering any questions I had.
I will definitely use this service again!!
You stand behind your word
The service was outstanding. He was on time and completed the job in a timely manner as well. He continue to work with a smile and was always willing to listen and assisted if he could help out by moving some of the furniture's to clean around that area as too.
My technician did a fantastic job. Very knowledge and very professional. I would highly recommend you to a friend.
I feel like my carpets were fairly clean when I hired your company. A couple of spots and some dirty high traffic areas. I was charged an extra $105 for pet stains that I really don’t think were there. Traffic areas don’t seem any cleaner than before. Seems like a waste of $300.
Service is great, as well as results!
The service from the technicians have always been exceptional and the carpet has never been cleaner.
I like that the products are natural and safe. The service was prompt (actually early) and professional. Justin was great to work with.
Great service!
My carpets look great and there is no crunchiness or smell.
Very professional and fantastic work.
Prompt efficient and reliable service that exceeds my expectation every time. They have a service that has been fine tuned and above the standard for todays service level. I am very familure with this way this service is supposed to run as I worked with my brother who has owed carpet cleaning business with the same equipment for twenty seven years now and worked closely with his for five of those years.
I was impressed with the ease of making an appointment to the completion of the job. This project included cleaning wall-to-wall carpeting, tile, area rugs and furniture. Michael J. did a fantastic job and kept me informed along the way. He was very patient when the scope of the job kept changing. A very heavy piece of furniture could not be moved to allow him to take the carpet to their shop - even when he called for backup and 2 more men came to help. He was able to do a great job on-site. Michael really knows a lot about tile!
I like that Zerorez doesn't use harsh chemicals. The results are always amazing and the staff is completely professional.