based on 39704 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Marcus Marsh was amazing!
A little pricey.
service and quality.
Very happy with service! Tech was on time and very professional.
Cleaning, a vice, and time spent.
Fast, professional service
Service is great, employees and results.... are the best.
Called and arrived ahea
you are the best carpet cleaners i've ever used over the years
Technicians did a great job. Only company I have used that uses plastic or rubber guards to protect hoses from damaging furniture. Carpet dried within few hours. Men were neat and efficient.
Terrific personnel. Very professional. Great product and services.
You guys came highly recommended and you did not let me down. I love the fact that my animals can walk on the carpet and I don’t have to worry about them getting sick. Micheal did an excellent job for me and was also very personable. I will also highly recommend you guys to others.
Professional, effective, the very best ever!!!!
Chris came in and was very thorough with all the things I needed to have done. Carpets look amazing!
The guys that came were so polite and informative! Also, the service was done very quickly and efficiently I hardly had time to turn around before they were through. Excellent service, I am very pleased.
I’ve used Zerorez several times and as always the level of service exceeds my expectations! Thank you
The technician did a beautiful job and I would recommend your company again; however I think $489 for 2 1/2 hours of work is very expensive. I will not be able to afford this service that often.
The tech was very friendly and efficient, carpet came out great.
The crew that came out did an awesome job and my carpets look great! Thank you! I will definitely be calling again.
Pleasant, efficient, great work
The price for one small dining room and hallway was really high. The work done was very good, including a high traffic area, but I don't think I can afford to use your service on a regular basis.
I’ve had Zerorez at my home to clean carpet and tile three times in the past five or so years.
1) The first time I was incredibly happy with the cleaning job, but the technician accidentally chipped my tile with his equipment. As it was an accident, I was understanding. What was terrible was the poor customer service I received from the owner at the time, Brad McGee. As the chip was small, it was incredibly difficult to find a repair person/handyman to fix it. I was saddled with this task myself. I was reimbursed for the repair, but had to chase the owner down through various emails to be reimbursed a measly $100. This was Incredibly poor customer service - from the owner no less.
2) On the second visit, everything was adequate, but the carpets did not seem as clean as the first time. The technician was unable to get out at large orange soda stain, as well. I was underwhelmed.
3) As this is the recommended cleaning method for my carpets, I again called Zerorez. At this point I was just hopeful nothing would be damaged and that the carpets would appear somewhat cleaner.
I am incredibly satisfied with the results this time — I do believe, this is due to the technician, Zak. He was able to get out the 3-4 year of stain, which I previously mentioned. He also was able to get out some dirt and grease footprints and, overall, the carpets appear cleaner than what I expected — much like the first time I had them cleaned.
Thus, the answer to the question above is:
The most valuable product Zerorez has is an excellent employee.
Outcome of tile and carpet cleaning
Knowledge of technicians...
My technician was very professional, friendly, and fair with pricing. I felt comfortable with him in my house and highly recommend to anyone needing to get their carpets cleaned. Carpets look brand new and feel very soft again
The technicians that came top my house were prompt polite and professional. From the courtesy phone call to let new know when to expect them to signing off on a job well done.
Bravo.
We had Jordan,he was so great at his job.He was a very polite young man.You have a great employee there in Jordan.Thank Jordan again for us.For sure a 10!
i am satasfied his job was good thanks
I have light black streaks on the carpet. I sent a picture yesterday, after the carpet had completely dried.
So only some areas look cleaner and brighter.
The carpet looks great and Victor’s service is impeccable great representative for any company good job hiring someone so customer service oriented👍🏽
I used you twice and you did as well as any others and probably better. Didn’t get all the dirty spots gone but it does like better. He tried.