based on 39707 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great results. It has been over a year since our carpet was cleaned (due to a lot of unforeseen circumstances) and I was so pleasantly surprised a the outcome.
Technical was friendly, efficient and professional. He did a spectacular job.
Kevin was great ! He evaluated the stairs and all of the second floor, my carpet is 25 years old with many stains from pets and children. He did everything in less than an hour 3 bedrooms, game room , hallway and stairs and the carpet looks and smells so good too. He was able to get rid of most stains. Very happy with this service and highly recommend.
Good communication, on time, efficient, helpful, excellent service.
Zack was outstanding!! Personal and professional in the finest sense of those terms. A large part of your "10" rating is because of Zack.
Very Nice & professional . Everything looked great when he left.
Neat and clean
My carpet looking brand new after the service. So it was well worthy eh money.
Couldn’t be happier with the cleaning of my 30 year old white carpet! Came out better than expected!!
jake was the tech that came out . He was very nice and explained the cleaning process. the job only took about an hour. We were very happy will use zerorez again.
Zerorez is a great company that offers great prices and quality work. Talon is a professional in his work, does a great job - he's quick and personable.
I appreciate how efficient staff are and how clean they get our carpet.
The gentleman who cleaned our carpet this time did the best job. He paid attention to detail soiled areas. We love that the carpet looks so fresh and brand new. Last time it was not but a day and our carpet looked old again, but this time our carpets are so clean with no odor!
Carpets are very clean when done and stay cleaner longer because of no residue.
Carlos was very professional, knowledgeable and personable. Our rugs were brought back to their original brightness and he and Hector took every precaution to ensure that our home was protected during the process. Our bathroom grout gleams with it's original color. Great job and good team work. Very impressive. I will not hesitate to call Zerorez in the future.
His foot prints were left all over the floors, he didn’t do a thorough cleaning. I haven’t used your service in years and I can honestly say I was disappointed with outcome.
Excellent customer service and the carpets are CLEAN!
we always use zerorez! reliable, great job!
I had Victor do an estimate on the rooms I needed done, spots that needed extra attention and he was not one dollar over the estimate and my carpets look amazing.
Fast, neat
Great service and consistent results
Quick and looks great!
The efficiency and professionalism of the staff and services provided.
Excellent job done. Nice people.
The cleaning was great but it’s the great customer service and professionalism of your people that put you over other services.
Our carpet is clean and so fresh and soft. The service and price was great. The guy was professional and very nice. COVID-19 save. Will continue to use Zerorez!
The service and process was excellent I am already thinking of the next visit House smelled great and felt clean. Service was transparent and explained all charges and options perfectly.
Efficient, polite, genuine.
You provide an excellent service at a reasonable price. After the carpet dries, it's not crunchy because there is no residue. It's soft and fluffy. Your employees show up on time. Yesterday, I got a call from the office saying someone could be here early. I said OK. They came at 11:30 am instead of between 1:00 and 4:00 pm. And your employees are always polite and professional. Now, because of my recommendations, my parents and my brother and his wife use Zerorez exclusively like me.
The technician didn’t ask about moving smaller pieces of furniture (if we would move them ourselves) or if we wanted the carpet cleaned underneath. For example move/clean under night stands and end tables. Also, he could have gotten underneath a good part of the bed in the master, however, he did not clean past the edge of the bed. In addition, the steps were soaked and as of Wednesday morning, were still damp in places (cleaning was done on Monday morning. All in all, a disappointing experience.