Zerorez Las Vegas
7540 Dean Martin Drive Suite 503
Las Vegas
NV 89139
United States

Average rating: 9.1 out of 10 based on 13283 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 23, 2011 — Rated 8 out of 10 by S.A.R.B. Zerorez Las Vegas
What could we do to improve?

Cost of cleaning the stairs is a little higher than I was quoted by another company but have had you in my home before and felt I could trust and ensure the work. The other company quoted $4.00 per stair/riser.

Report a concern   May 20, 2011 — Rated 8 out of 10 by J.T. Zerorez Las Vegas
What could we do to improve?

to clean three rooms 129.00. To spend 10 minutes cleaning my couch 100.00 You have the best in the business, might as well take advantage while you can--Roy was great technician. I would have had you clean my mattresses but I don't even make 100.00 in 10 minutes and I am a PA-C in Las Vegas. You guys have a great product, thank you for your service.

Report a concern   May 19, 2011 — Rated 8 out of 10 by A.J. Zerorez Las Vegas
What could we do to improve?

good system but pricey!

Report a concern   May 18, 2011 — Rated 10 out of 10 by K.F. Zerorez Las Vegas
What do you like about our products and services?

It's safe for my pets and really cleans everything! I have allergies and I sneeze and sniffle less now.

Report a concern   May 17, 2011 — Rated 10 out of 10 by A.A.J.S. Zerorez Las Vegas
What do you like about our products and services?

The young man (Roy) did a great job.

Report a concern   May 15, 2011 — Rated 10 out of 10 by P.G. Zerorez Las Vegas
What do you like about our products and services?

Everything from the great customer service when scheduling to the OUTSTANDING person that did the job. Dave knows what he's doing and I will ask for him when we need ZEROREZ again.

Report a concern   May 17, 2011 — Rated 9 out of 10 by R.S. Zerorez Las Vegas
What do you like about our products and services?

Professional staff and quality purpose-built equipment

Report a concern   May 11, 2011 — Rated 10 out of 10 by C.D. Zerorez Las Vegas
What do you like about our products and services?

Your representative, Doug, was very friendly and extremely professional. Our carpet looks nearly brand new. I found Doug to be honest in his evaluation of our carpet and his capabilities.
Although your services are a bit more costly, they are worth every penny.

Report a concern   May 8, 2011 — Rated 10 out of 10 by W.S. Zerorez Las Vegas
What do you like about our products and services?

The quality of the work. Friendly workers.

Report a concern   May 11, 2011 — Rated 6 out of 10 by S.B. Zerorez Las Vegas
How did we disappoint you and what can we do to make things right?

Pet gaurentee was not as described on the phone. Estimate was done over the phone as worst case scenario and technician wanted to run the price up from there. Had same problem as with other carpet cleaning companies, stains came bac after 1 day. Will not likely use this company again as the prices were higher than most and results were about average.

Report a concern   May 1, 2011 — Rated 10 out of 10 by A.A. Zerorez Las Vegas
What do you like about our products and services?

Fast and efficient. Arrived on time.

Report a concern   May 8, 2011 — Rated 10 out of 10 by J.S. Zerorez Las Vegas
What do you like about our products and services?

No chemicals, perfumes or fillers used

Report a concern   May 8, 2011 — Rated 10 out of 10 by C.B. Zerorez Las Vegas
What do you like about our products and services?

You are the best company i have found that does a great job on my carpets.I have two small grandsons an I get alot spots from them and your company comes out and when you leave and carpets dry they look great.I would recomend your company to all my friends and relatives.Thank you Zerorez

Report a concern   May 3, 2011 — Rated 10 out of 10 by K.H. Zerorez Las Vegas
What do you like about our products and services?

Fast. Reliable. Friendly.

Report a concern   May 7, 2011 — Rated 0 out of 10 by D.W. Zerorez Las Vegas
How did we disappoint you and what can we do to make things right?

CARPET WAS TOO WET I RENTED 2 FLOOR BLOWERS IT TOOK ABOUT 14 HRS TO DRY
I CONTACTED YOUR OFFICE. JUST EXCUSSES

Report a concern   May 9, 2011 — Rated 10 out of 10 by C.C. Zerorez Las Vegas
What do you like about our products and services?

I was embarrassed to have friends see my awful carpets. Now the carpets look great!

Report a concern   May 4, 2011 — Rated 9 out of 10 by S.C. Zerorez Las Vegas
What do you like about our products and services?

Dave was very friendly and personable. He did the job quicker than I could have, the whole house (4 bedrooms, family, living and dining rooms)in about one and a half hours.

Report a concern   May 2, 2011 — Rated 10 out of 10 by D.L. Zerorez Las Vegas
What do you like about our products and services?

I have recommended you to my family and friends already. My carpets couldn't be cleaner and the service couldn't be more helpful and forgiving when I encountered a problem on the day of cleaning. I will never use anyone but Zerorez to clean my carpets. Thank you so much for your kind and clean service. :) :)

Report a concern   May 2, 2011 — Rated 10 out of 10 by M.B. Zerorez Las Vegas
What do you like about our products and services?

I love the way the carpet feels after your service. It's not stiff like other cleaners usually are.

Report a concern   May 1, 2011 — Rated 8 out of 10 by T.D. Zerorez Las Vegas
What could we do to improve?

I thought the price was high for the service. I think the service was good, the technician was great (very friendly and polite), but overall the carpets look just as good as when other companies have cleaned them. I paid much less with other companies.

Report a concern   April 30, 2011 — Rated 5 out of 10 by D.A.M.B. Zerorez Las Vegas
How did we disappoint you and what can we do to make things right?

The cleaned look is as satisfactory as other cleaners I have used, the zero residue feature is the reason I am a repeated customer. I am very dissatisfied with the price estimate procedures - as was the person who told me about your service. When I called to request service this time I told the reception person how many square feet of carpeting I have, and that certain room entry areas were especially soiled. I was told that "We have a 3 room special... $129.95" (same as last time I used your service) I was charged $222.95. In honesty when I tell others of your service I must tell them of the impossibility of knowing how much it will cost although I like the cleaning results.

Report a concern   May 1, 2011 — Rated 9 out of 10 by D.H. Zerorez Las Vegas
What do you like about our products and services?

Bob is a very courteous and professional employee. I was supposed to be receiving my
invoice by e-mail but as yet, I don't have one. Also, Bob gave me a demonstration on
polishing the travertine floor and was going to get a bid to me for the work.
I will recommend your services.

Report a concern   April 24, 2011 — Rated 10 out of 10 by T.G. Zerorez Las Vegas
What do you like about our products and services?

Great service and representation!

Report a concern   April 26, 2011 — Rated 9 out of 10 by B.C. Zerorez Las Vegas
What do you like about our products and services?

No soap, good cleaning.

Report a concern   April 25, 2011 — Rated 10 out of 10 by M.K. Zerorez Las Vegas
What do you like about our products and services?

Professional,friendly and quality service!

Report a concern   April 24, 2011 — Rated 9 out of 10 by F.W. Zerorez Las Vegas
What do you like about our products and services?

Friendly service and timely arrival to do the work.

Report a concern   April 27, 2011 — Rated 10 out of 10 by D.A.D. Zerorez Las Vegas
What do you like about our products and services?

You have a variety of services and the service was great. My carpets look and smell great after Zerorez did thier job. I had some cat urine smells and cannot smell it anymore. Thank you Zerorez.

Report a concern   April 25, 2011 — Rated 10 out of 10 by A.H. Zerorez Las Vegas
What do you like about our products and services?

Excellent job of cleaning. Will definitely use again. Courteous and professional. Thoroughly explained the service.

Report a concern   April 25, 2011 — Rated 10 out of 10 by J.A.A.R. Zerorez Las Vegas
What do you like about our products and services?

It's great and don't leave the rug wet. The job is done with care and very clean job at that.

Report a concern   April 25, 2011 — Rated 7 out of 10 by N.M. Zerorez Las Vegas
What could we do to improve?

Better follow up. There was stain spot he could not remove, he said he would come back with the stronger solution to tried to remove it. He didn't call back, I had to call him, he set a date and time and didn't show up. I had to call him again and left a message. Here we are 2 1/2 weeks after, he still haven't come back. Not good business.


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