based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Change the time frame you will show up in. I was given 10:00AM to 1:00PM. The technician arrived at 12:30. That is 2 1/2 hrs. of my time wasted waiting.
Good finished job and quick friendly staff. I would recommend this company to my friends.
I really liked Ray. I didn't know my husband would be out of town when I scheduled the appointment. I rarely have any service done when my husband is gone because I don't trust strangers in my house with me and my son, but I didn't want to cancel last minute. Ray was super nice and professional the whole time. He gave me pricing options with and without the tile sealant before starting anything(other than measuring and me showing him what I wanted done). Also, he gave me a time estimate. This was important because I needed to feed my son dinner. I would use Zerorez again thanks to Ray.
My only complaint would be that I had the service done because of an email offer that I was sent. I mentioned the email when I set the appointment and Ray knew nothing about it. He honored the deal that was on the email, but I thought the appointment would be noted.
Good cleaning job and on time.
No chemicals. Great service person that could answer all my questions!
Ray's service was outstanding. He explained every thing he was doing. Also, I am partially disabled and he told me to sit down and relax. He would do everything. AND, he did.
The product cleaned my entire wool carpet except for one stain that I had tried to clean myself. Even so, the stain is almost invisible.
Please share my first name and last name W.
Carpet smells clean and fresh, not like chemicals and flowery soap. I appreciated the price quote being accurate and no add-ons at the last minute for soap or misc items. People were nice and did not give off a creepy vibe.
Juan was the best. He tried so hard to get everything perfect!
The man who came out to clean my carpets was very friendly and professional. He worked quickly and did a thorough job. I didn't feel pressured to upsell products/services but was informed of options. The pricing was as quoted and I felt was a fair price. My carpet looks and feels great!
The tech was very professional in his assessment of what we needed done, and didn't try to 'upsell' us to deep-surface cleaning given the age of the carpet and the extent of the pet stains.
Very professional. Everything was explained to me in detail.
one my first two services, I thought we had the pet protection service included, and it was $99 for 3 rooms. The latest service he said the pet protection stuff was extra, and it ended up being $169 total. So was I lied to the first two times about having the service? Also, by Wednesday the house smelled like dog, and we kept the dogs off the carpet for 6 hours while it dried. :( This didn't happen the first two times.
We always used the $50 cleaners for the apartment we lived in, we just bought a house and wanted a good clean, the carpet turned out great and tile even better
The best carpet cleaning in the business.
Will is fantastic and did a great job.
The technician was very professional amd friendly. He knew the product and it performed as told!
My carpets are clean without any chemical smell left behind. Service technician was very friendly and answered all my questions! Very prefessional
Scheduling needs work. I called weeks in advance and was given a time of between 8-10. The tech failed to arrive or call by 10 so I called. After checking with tech, I was told it would be another 1/2 hour which turned out to be 45 minutes. Had the appointment been scheduled for late morning or afternoon, I could see a delay. Not when you request an 8:00am time to begin with.
they get the carpets clean.
Up to date
I was completely satisfied with the cleaning my mattresses received -- they look BRAND NEW! I also totally enjoyed the two young men who did the cleaning, they were polite, yet fun and totally professional. They also completed their work in a most acceptable time frame.
Someone who spoke English did the job. He was very professional, and did a great job. I will definetly call him again.
They Work
Very good service, friendly tech,
Very clean, no residue.
My carpets look so much better!
Carpet seems softer than with other cleaners. He did a great job on my tile.
However, it didn't make any difference on pets strains that my other carpet cleaner removes. I also didn't know you had "levels" of cleaning so mine wasn't guaranteed. Why did I pay $35 a room extra if it doesn't work?
Very effective at removing pet odor and stains
Roy (tech)was wonderful. Very friendly & knowledgeable. My tile has never looked better & I will definitely be using Zerorez again!
I needed a re-do to ensure that all high-traffic areas were clean, and the 2nd pass helped eliminate the stains. Thanks for coming back to clean those spots!
Clean, quick, and professional