based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Don't know yet. Only received a proposal . Have not experienced the service.
Great crew, really nice people
Knowledgable staff , courteous .
Love the clean carpet without residue.
Makes it like new again. Thank you.
According to my phone log it took 67 minutes for Rob to call me tell me he was 10 minutes away from the property and introductions and the spill about how if he treated it this was the best he could do. So I would say it took him about 45 minutes to clean a 5 room carpet I have pictures of after and where he pretreated showing me this was the best he could do, both sides of where he showed me is still dark and dirty. So my guess is that he only pretreated the place he showed me because the rest of the carpet is horrible. I am going to have to hire another company to come and clean what Zerorez could not do. I will not be calling Zerorez again. Then He didn't offer to give me a receipt. I know the carpet was dirty but i was hoping that i called the right company for an extra dirty job. I know I should have said something when he was there but it is really hard to tell when it is wet and 6:30 in the evening.My renters are very disappointed and so am I.
There is no soap residue left on my carpets. They feel very clean.
Rob has cleaned for us two times and done a great job each time.
No soap and a very nice technician, Caesar
They were efficient, effective, friendly and the price is reasonable.
Very friendly and efficient
Our carpets looked fantastic when they were cleaned. Our agent was very personable and knowledgeable.
He was prompt and efficient. Paid to have a large oriental rug cleaned, still waiting for its delivery.
Andrew did a good job.............I was happy w/the results.
Quality work.
Your representative was very nice and informative and did a good job.
I like the courtesy but I do not like the very damp carpets left. The last guy had the area rug so dry, it could be put down on the laminent flooring with no problem. It took most of the night for the carpets to dry. He left a bit after 4, we placed fans on the floors as we usually have to, I did comment tohim how wet the carpet felt. He left us booties for our slippered feet, it was so wet.
I was up every 2 hours to move the fans. The laundry baskets we set at the end of the bed, left a definite mark.
This was about the wetest we have been left, and we may have to reconsider utilizing Zerorez in the future.
Rob was very polite and knowledgeable
He did a very good job
good job
Fast and professional
no chemicals and residue
The technicians are very friendly. They were very thorough in cleaning my tile.
Very quick, efficient, very friendly techs and great job!
The carpet just doesn't look clean.
Carpet looks great. It's clean and feels soft, not stiff and "crunchy". Technichian who came out had wonderful customer service skills; very friendly.
No odor, fabric dries softer than with other cleaners, and dries quickly
Jerod Phipps physically came to the residence (located at 9340 Villa Ridge, Las Vegas NV) and inspected the carpet in May. He asked about the age of two subject stains and we told him about two years plus. He gave us an estimate of $206 to clean the carpet and remove the stains. When the technician showed up (Edward Sauceva) on June 3rd to do the job, he said it was going to cost $584. I questioned this, told him I had a much lower estimate in the $200 range, and he gave me a lot of excuses why the earlier estimate was no good. He told me for that price he would get the stains out and guarantee it so I agreed. I am located in Alaska, and am doing this for my mother who is in a nursing home. When he completed the job, Edward was instructed to wait for my neighbor to inspect it. However, Edward completed the job earlier than estimated and left before my neighbor could inspect. When my neighbor saw the carpet after Edward left, he reported to me that it was not satisfactory. I called and requested a second cleaning to be done, and that was accomplished by another technician the next day. It now appears to be satisfactory. However, I think it is inexcusable to "low ball" an estimate and then demand nearly triple the price once the technician shows up. I believe I was taken advantage of because I am an out of state customer. I think ZeroRez should honor the original estimate of $206 and refund the difference ($378). If you would like to discuss further, please call me at Phone number removed.
Wil was extremely conscientious and did the job
in a timely manner to my satisfaction!
I didn't think that the cleaner got the edges, right next to the wall very well. Esp in the walk in closet. If I have been there when the cleaning was done, I would have asked him to go back and fix it.
Non toxic
Very thorough, effective job
I just sent an email to Torri. Please send someone out to take a look at the job done.
And you sent the email to Michelle. I am the one who arranged this, Julie Brown.
Fair price, dedicated and courteous technicians, great job.
Jerod was very professional and worked in a timely manner. The carpet looks and feels cleaner and better than it ever has.