based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean, fresh and it dried quickly
Change your ads to be less deceptive. You are a good company and do a good job. Your prices in your ads are misleading and beneath the quality of your work.
Cleans well courteous
Price, service, on time. Friendliness of technician.
I think when people call to schedule an appointment they should be told of all charges. Neither the person who scheduled the appointment or the technician mentioned there was a gas charge of $8. I only noticed when I was emailed my receipt...
Always remove all spots on our rugs, which in the past when we used other companies the rugs did not come out good.
It really works!
I was very satisfied with your service. I had referred you to a friend before I had
made my own appointment. Thanks for being earlier and the service was professional
and quickly done. Ray was very helpful in explaining what could and could not be done.
Be on time and call to let the customer know if they are running behind
Quality of work and friendliness of workers
THIS WAS THE SECOND TIME WE HAVE USED YOUR SERVICE. THE FIRST TECHNICIAN WE HAD WAS SO GREAT WE REQUESTED HIM AGAIN WHEN WE MADE OUR LATEST APPOINTMENT. HE DID AN OUTSTANDING JOB, SUGGESTED THINGS HE COULD ADD ON BUT WAS NOT PUSHY ABOUT IT. WE DID ACTUALLY HAVE HIM DO SOME OF THE EXTRAS. THIS CURRENT TIME WE DID NOT GET THE SAME PERSON EVEN THOUGH I WAS VERY SPECIFIC ABOUT ASKING FOR HIM! THE GUY THAT CAME WAS PROFESSIONAL AND DID AN OK JOB BUT DIDN'T GIVE US ANY EXTRA OPTIONS. HE WAS TRAINING SOMEONE TOO, SO I DON'T KNOW IF THAT AFFECTED THE JOB. WE HAD SUCH A GREAT EXPERIENCE THE FIRST TIME I GUESS WE WERE HOPING FOR MORE THAN WE GOT. WE STILL WOULD RECOMMEND YOUR SERVICE SINCE IT IS MUCH BETTER THAN THE MANY OTHERS WE HAVE HAD TO CLEAN OUR CARPETS. WHEN WE CALL NEXT TIME, HERE'S HOPING THEY WILL SEND THE PERSON WE SPECIFICALLY REQUESTED.
On time, efficient, knowledgable and I have already recommended you!
Most of my friends have their own places they use. I would try but....
Call before coming out the day of the cleaning.
I received a robo call the day before but didn't get advised the day of the cleaning.
We have pets so we have problems with keeping the carpet clean. We've tried them all. No one cleans as well as Zerorez. No one.
On time, efficient and knowledgeable technicians
Price was a little high, but my realtor recommended your services.
No smell before, during or after. Dries within hours.
Andrew was professional and did a good job. We are happy with the results.
Timely and efficient, carpet looks and feels great!
Mel was very professional and my carpets, especially the stairs which were almost black, are as clean as they were when we moved in 19 months ago. And I HAVE recommended Zerorez and Mel.
My carpet must have been dirtier than I thought, when the carpet was dry it has darker streaks that would appear to be not as clean as the other areas. Wil the tech was professional and courteous.
The young man, Rob, who was the tech doing the work at our house was the absolute best we have ever have. I have used Zerorez for some years now, and he got the stairs cleaner than any other Zerorez tech EVER. Nice kid, on time, professional, no dilly dallying but not in a hurry either. He is a keeper!
rugs look good
I don't know how you seem to hire the most friendly people! We always love our carpets after Zerorez leaves. Thank you so much
when people call for estimate you should like them know about the extra costs. I was told it was going to be 124.00 and then when the guy got there it was 344.00 BIG DIFFERENCE...
I'm really bad with names but the guy who came was very professional and did a great job. I would definitely use this company again and hopefully get the same guy again. My carpets came out amazing. With 2 messy kids I had little hope that my living carpet could look this good again.
Quality of work performed is outstanding.
No harmful chemicals
We like the results on our carpet and i feel like the people that do the cleaning are professionals at what they do.