based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was courteous and very knowledgeable.
Rugs & tile floor turned out very clean and technician was courteous & efficient. Good value for the money spent.
When I made the appointment the costs were not totally stated. I was under the impression it was $25 a room and then there was a $35 per room cost on top of that for animal stains and such.
No chemicals, drys fast.
Quick dry. Stays clean longer
Ray was on time and efficient. Setting the appointment by phone was easy too. The carpet looks great! Thank you.
Our technician was very friendly and fast. Would definitely recommend to a friend.
The carpet dried quickly, and now looks clean. The serviceman was helpful and neat?
Seem to work well. Take out stains from pets and heavy traffic areas.
Carpets are clean, workers were professional, and cost was reasonable.
I will never use another company. Your technicians are very professional. Your always on time and do a great job. Your price is fair. I highly recommend your company
How clean and soft the carpet feels. The dirtiest areas come clean and it doesn't come back up. The carpet dries quickly. Polite and fair staff.
Very much
good job
Roy did a great job. Very happy with the cleaning.
No detergents. Scheduling, nice staff and takes time to see problematic areas and stains always ome up no problem
One area that was cleaned still looks dirty. I understand all stains are not created equal, but I thought zereorez would do the trick. If proven wrong, I would be more than happy to try on my other home.
Louis
Jay was quick and very professional. Great job.
Great customer service! The crew went above and beyond.
No soap or residue. Quick and efficient.
Affordable, quick, showed up on time with phone call before.
No soaps in cleaning process. professional empolyees, timely
Pricing could be a lot better
Your employee was very polite, helpful and not pushy. I like that the carpets dry quickly and the stains did not return. I also love there's no residue after the cleaning.
I had Ray and he did a great job. I'm asking for him in the future.
While I felt that Andrew was a great technician and did the best he could I am left with soiled rugs in the dining area.I didn't notice it until the evening light on Saturday when it was quite evident that the rug was not cleaned the way we expected. Andrew mentioned a small area in the room that seemed unlikely to be 100% clean however what I noticed is in other area of the rug which I discussed with Andrew and he assured me that the rest of the rug came clean. I would like to the room redone by Zerorez. The steps and the room came out great.
Very great service, Chris is very knowledgeable
The technicians came within the expected window, but we didn't receive a call beforehand indicating that they were on their way. Regardless, they both did a good and thorough job, and we like the results.
The sale person knowledge of your products.
Add ons doubled the price from quote on phone. Im ok with paying for extra service but, not sure what you really get for original advertised cost per room. More importantly the carpet was not nearly as clean when completed as i had expected, or paid for. Will not use this company again.