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based on 29073 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people who serviced my house showed up early and the cleaning worked.
The technicians' professional attitude and the fact that your cleaning system works!
How clean and fresh my house felt right after they left!
very pleased with service
Great service, carpets look wonderful!
Brian was outstanding! He communicated extremely well. Additionally, he did a very thorough job cleaning our carpets. We like that Zerorez does not use harsh chemicals. We have two young children that spend a lot of time playing on the floor. We want to be sure we are not exposing them to harmful chemicals. Zerorez gives us peace of mind while keeping our carpets clean. Thank you!
Very professional and courteous.
The product got rid of my dog smell, and the technician was very professional! I messed up and got blue ink on the carpet after he was done; he went back and cleaned up my mistake without hesitation. If I could ask for him again I would!
Did what they said they would do. Did a great job. I am verry happy with the way it turned out. The rep was verry nice and did a great job.
A little too expensive for the services.
The technician arrived on time - - was very knowledgable - - and was very professional. His name was Chris. He went straight to work and did an excellent job! I was extremely please with the results and will definitely have you back to clean other rooms and will recommend to friends and neighbors!
They are very professional and just do a great job! Love them!
They are natural
Effective and fairly priced.
Service is great, product works good! My couches, and tile floors never looked better
Very quick, smells great, no chemical smell. Very professional and not forcing you to buy an upsale
Clean the carpet thoroughly the first time. Didn't agree w/ Ben's assessment of why the "ventilation lines" were still in the carpet after the cleaning because the majority of them around the other pieces of furniture came out w/ the initial cleaning. Did not have Ben do any additional cleaning because we decided to replace the carpet since several other stains seemed to be permanent. Didn't want him to waste his time.
Don't leave "hills" in the carpet. Carpet was pulled up in several rooms by the cleaning process and didn't flatten back out several days later. Wasn't really given a satisfactory answer as to what would be done to remedy that. Good question - what does Z-rez do to correct this situation? Ben never really answered that question and I didn't really pursue it since we are having the carpet replace.
However, I appreciate the follow up and professionalism of all the Z-rez people I encountered. I was impressed w/ how clean the carpet did get.
I had carpet stains that zerorex could not get out but could not afford the price of the sub floor extraction.
Very efficient and helpful service man
The carpet looked great,the technician was very professional and friendly.
Spencer was awesome! He was extremely thorough, answered all of my concerns and questions, and did an amazing job! My carpets look brand new!! Seriously amazing! I've already told several friends about you all and specifically about Spencer. The level of service was above and beyond what I was expecting!
Very informative and educated about the products. Explained everything they were going to do for the service!
The zerorez rep was very nice and did an excellent job, thanks so much!
Your service people are true professionals and extremely polite. Your technicians have always done a wonderful job.
There was one large dark spot that had not been a recurring problem. It was about 18" by 2'. The technician pre-teated the area and then sprayed on some of your post-cleaning spray. This did not remove it. The technican stated that these are just problems that hapen when dust accumulates. I was not convinced. Later the next day, I used a spot cleaner (Folex which you can buy at Home Depot). It took about 10 minutes to lift the spot. Your chemicals do not appear as comprehensive and you technician is working with what he has, but dismissing customer concerns.
The cleaning of my household rugs was very good and I was very pleased; both with the work and the technician. HOWEVER, you also "cleaned" my oriental rug and that I was not so pleased. The color was changed from a cream to a yellower shade. Would not recommend you for this type of cleaning.
Great job cleaning grease off our carpets.
Fast and effective service.
The rug looks brand ew after cleaning