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based on 29073 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff and great service.
you never leave without cleaning up the mess &carpets are always perfect
I like that the clean great, don't smell and dry quickly!
They always do a great job on my carpets and rugs and are very professional and reasonably priced.
The entire process was professional from setting up the appt to the technician and finally to the most important thing, clean carpets! Zerorez is everything they claim to be.
The associate was very good at explaining what he was going to do and was very good at doing it. The results were great and it did not take a long time for the carpet to dry.
Just recommended Zerorez to my co worker. Was so impressed with your service and great work cleaning our rugs
Like limited use of chemicals - responsive service
It worked to get rid of stains in carpet
Prompt service tech and job well done!
It smells great in my house and was very impressed how good my grout came out. The only feedback regarding the cleaning of my tile was there was too much water left in spots. I had to get a towel and dry it myself.
The tech was on time, friendly, helpful & efficient. The carpets came amazingly clean & smell fresh.
Professional, friendly, and thorough. Great communication throughout the process
Very professional staff.
Eco Friendly
The technician was helpful in explaining your process and products. His arrival was prompt and he completed the job in a timely manner.
Although the technician that came to our house was very thorough, the upholstery cleaning was just okay. We had our tile done the same day though and that turned out fantastic!
The carpet and tile look fabulous and the rep was very courteous and professional
The tech arrived ahead of schedule and was very thorough explaining all the cleaning options available for my job, was very quick with starting the cleaning process after all answering all of my questions. Was pleasant, professional, and efficient. He made sure to tell me if there were any problem areas that needed special attention and care. The quality of the products and services were the best I have had used and I will definitely use zerorez the next time I need to have my carpets cleaned or any other cleaning services provided for my home.
my rugs always look nice afterward. The young mem who clean are very nice and polite.
They do a very good job.
The technician was great and very knowledgeable of the product. The carpet looks and smells great. Thank you
I have always been satisfied with the results. The tile looks great.
The products are safe and very effective for cleaning
The service is always courteous and professional and the results are always excellent. I'd like to suggest that your staff wear two button polo/golf shirts rather than the current shirts...they get hot and sweaty working in the current shirts. It has to be terribly uncomfortable for them.
Technicians are very conscientious and respectful of our home. Prompt response and attention to detail. Carpet has never looked better!
The chemicals smelled good. the service was excellent!
Service is thorough and professional. Products are safe and do the job. First time we had the scotch guard so we'll determine it's effectiveness the next time we get a cleaning.
Your product is exceptional. The rugs are clean and soft after your service.
I will always choose Zerorez over other more well known services I have tried.
My only concern is the technician that serviced my rugs on yesterday's visit. He literally panicked when I had two bedrooms and a small area rug instead of three bedrooms. He kept saying he would be in big trouble for the substitution. He was very unsure of himself and kept assuring me he was a professional. ?? He constantly tried to sell me other services after I repeatedly told him I wasn't interested in anything other than the cleaning. I had to ask him three times if he could get started on the cleaning and not try any further sales tactics. His work was good but he wasn't the best representative of your company. The prior associates I have met were much more professional. Your phone personnel are terrific.
When I got home and saw the cleaned carpets I was so excited, it looked brand new! I was very impressed that the carpets were not soaking wet and the whole process did not take long at all for them to completely dry. Ivan demonstrated the grout and title cleaning and we will being doing that in the near future.