- Phone: 904-891-0631
- Visit Website
based on 29104 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional every time and do a good job.
The results were awesome and the service that my technician, Zach, provided was even more than expected.
Professional. End result is always clean.
The service and quality
I hired Zerorez because I heard about them on 96.1. I contacted them via email and they called me back relatively quickly and gave me a quote over the phone. I wanted about 1500 square feet of carpet done and 1500 square feet of tile plus the cleaning of an arm chair. After receiving a very reasonable quote, I scheduled their service for a Saturday. The technician was prompt and dressed professionally. He cleaned the carpet relatively quickly and then moved downstairs to the tile. Unfortunately that is where things went downhill. My tile was super wet and I had to ask him if he was going to dry it. He said No it would dry itself. He did not use corner guards or a fan. There was a sticky residue all over my tile!!! When I pointed it out to him, he did not know what to do. I called Zerorez and complained. A few days later the owner's son, Chris came out. He did not have a work truck so he spent a couple hours mopping my tile. He then looked at the places that had not come clean on the carpet. He scheduled a third visit. He came out today with an assistant and redid my carpets and tile. He used fans and corner guards. My house looks fantastic!! I will definitely use Zerorez again, but I will be sure to ask for Chris or someone that has been trained properly. They made a wrong, right and that goes along way in my book. Thank you Zerorez! No sticky carpet or tile!
The techs are always courteous and careful. The rugs dry quickly.
Doesn’t get the carpet too wet. Dries quickly.
Fast results!!
Everything. You did a Great job. Very friendly employee on time and completed in a timely manner.
Had a problem with the first time they cleaned my carpeting. Called the office and Rebecca immediately rescheduled with a new cleaner for the next day. The redo was a much better job, my carpet looks and feels great!
Reagan (sp)did a wonderful job. He is friendly and personable and knows what he is doing. I would be happy to recommend your company
Excellent service! Thank you!
Great staff always! Easy process and service professional always calls me in advance of his arrival. Excellent service!
We are extremely satisfied with zerorez carpet cleaning. The technician Robert was very thorough and helpful And addresses all our concerns. We will definitely use them again.
The technician was very personable, professional and above all he had a very good attitude about his job.
Your employees it out here did an excellent job he was well mannered for respect full and he did a good job and do whatever I ask him to do and I clean my floors very good
Corey did a fine job
Great customer service. Arrived on time. Up front pricing
Professional and thorough
No residue to attract even more dirt. I studied carpet cleaning for a long time after I had my house carpet cleaned. I couldn't believe how fast it got dirty and it was brand new carpet. So I like your company. And I like that there is nothing in your carpet spray to hurt pets.
No soaps and chemicals
Nice job cleaning a very dirty carpet!
Professional, good, fair priced
Always exceeds my expectations!
always on time, very courteous, and a very good job every time!
Thank you!
Our technician Reagan was great. Super personality, conscientious, efficient & knowledgeable. He did a great job, total transformation in the kitchen area & would request him again. We were surprised at the reasonable amount of time it took to achieve a "like new" look for such a big area he covered being 1,000+ sq.ft.
The young man that did our carpets was very professional with attention to details. He was very pleasant and did an excellent job.
No chemicals, no residue, and your system does an excellent job cleaning the carpets.
Timely arrival, good explanation of what the work would involve, patience in answering all our questions, and neat/courteous while working.
Great job and Brad was professional and hardworking.
Brad was very personable, answered all my questions and made helpful suggestion for the future care of my carpets. Highly recommend him.