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based on 26430 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They stand behind their work
We always have and will always recommend Zerorez for our carpet and furniture cleaning needs. There is something about not leaving a wet, soapy residue that just makes sense. And you cannot find more friendly folks to work with. They always go the extra mile to ensure we get the most for our dollar.
Your service tech, Rod, was very professional, detailed, and informative - you could tell this was not only a job to him but he actually cared to do the best work he could making our carpets look so much better. Thanks for having such high quality employees !!
Everything from rug cleaning, sofa upholstery cleaning, leather couch cleaning and dining room chairs. Next on the list is to try the tile and grout cleaning before the Holidays. I only use Zerorez and recommend them to clients and family.
Great experience as always.
Everything! Service is amazing
Everything was good...
I was very pleased with the finished project. I will recommend you to friends and neighbors.
John
My carpets always look beautiful. I love everyone who has come out and cleaned them. They are very professional and always ask me to look and see if I am pleased with the results. Thank You
Carpets are fantastic, great job!
Service was even better then second time around! I love this company and their employees are always very courteous and professional! He took the time to explain to me why my hand sanitizer was clumping into a solid mass of what looked like glue on my my carpet. He also got All of it out! Will definitely be using this company for my small business's cleaning needs!
Service Tech was very knowledge of what products I needed to complete my entire house carpets and floor tile. I was very satisfied for the clean appearance after the work was completed inside my house.
Thank you
Friendly and great service
Very pleased!
Andrew was amazing, quick and got the job done with being interrupted twice. He got two bad stains out and brought the carpets to life. Everyone that I spoke to accommodated to my schedule and were extremely efficient. Will definitely use again when my carpets or furniture need a good cleaning.
Great employees and wonderful service!
Justin was super professional, would highly recommend!
The two guys that came were very personable and knowledgeable. They worked with us and all the boxes still in our garage. They did a great job at their job. Would and have recommended!
Technician was friendly, knowledgeable and did a great job.
They did an excellent job and offered other services but did not force them on you . They cleaned up their mess.
Tech did a great job! Very nice, gave me some good tips.
Thorough and timely.
The man who did the work was so pleasant and did a great job🤗
We have been customers of Zerorez for years with the same order each time; a large room and 4 area rugs. Andrew did a good jon and explained all the other servives he could provide while he was there and he'd get a percent of the profit. We have a small 2 x 3 faux oriental wecome mat from Home Depot just inside the front door. Each previous tech either volunteerd to clean it or agreed to when asked. On Friday I asked Andrew to clean it. He told me it would cost $6 and he'd get a percent since it wasn't on the order and he'd have to add it... If he didn't add it to the order and did clean it he would get fired. I declined to pay $6 to clean a mat that would take less than 30 seconds. I explained to Andrew that I always tipped the techs $20, but he had just lost his tip due to Zerorez's policy. It seems to me that a tech should be given some leeway in decision making to provide good customer relations especially a customer who has a track record with your company.
When we need the carpets cleaned again I will call Stanley Steamer and other providers.
Excellent work and service
Excellent job..Neat, polite, professional and thorough..
Service Team was very friendly and helpful.
Rod was a great tech- explained process, pricing, made suggestions, did a great job on cleaning and was very personable.
Everything about zerorez is phenomenal! The team are very friendly, the service is super quick and clean! No harsh chemicals like the competition!
Excellent results!