What our clients think of us!

KIND, CLEAN

The product used by Zerorez gets rid of spots and they don't come back!!

The idea that it will not attract dirt the way soap does. I hope it is true and I will soon find out. I also like the absence of chemicals being introduced into my home. I make a point to use natural and safe cleaning products whenever possible.

I like that the products are green and my house didn't stink like chemicals after the carpet was cleaned.
The technicians were knowledgeable and honest in their assessments of the problem areas.
My carpet not only looks great but it even feels great!

So far, we are very pleased with the service and your technician.

I gave a lot of information about my needs while setting the appointment, such as that I wanted my carpet stretched. I was told that you did that, and when my service arrived, the tech said that he didn't see anything in the notes. So he did not have the tools to do it. This was highly disappointing, I had company coming that weekend and am embarrased how the carpet buckles. In addition, I was disatisfied with the fact that in the original appointment I booked, I also requested an early morning window, and when I was called to verify service, I was given a 4pm timeframe. I had to schedule another week ahead, which put me under the gun as they say, for when the company was coming.

I felt I was charged too much money for Pet odor removal. Even when I requested that stain guard not be applied, It only took $30 off the price. I had moved the furniture into the living room and some master bedroom furniture into a spare bedroom. This makes it easier for the technicians. I think this should be taken into consideration for pricing. I would like my carpet cleaned again.

Prompt, quick and unobtrusive service. Professional staff.

I called your company per Jody Dean's (Jody Dean and Friends on Channel 21 in the Mornings) recommendation for two condos I represent for off-site owners. Keith Loatman was the technician, who arrived on time, was delightful in his approach to the job and did the job in a professional and successful manner. The two condos look like new carpet was just installed. I'm calling you in about 10 minutes to schedule Keith for another condo which needs his expertise. Thank you.

My carpet is fantastically clean. He did a fantastic job.
Can hold off buying new carpet for the time being.

Spots and stains came clean thst I didn't dream were removal!

Chemical-free service, professional technicians, outstanding results - we are so impressed & can't say enough good things about zerorez!

I was so impressed with the honest commitment that Brad has to Zerorez and your product. He was very professional. He went back over my carpet and upholstry to make sure it was immaculate. There were a couple places on my carpet he could not get out . Brad showed me them and made an extra effort to get them out. They were old spots that I was aware of and confirmed that I had not expected them to be removed. they really are small and only someone looking hard would see them. I already sent an email to a group of friends highly recommending your company.

You got the carpet really clean.

How thoroughly the carpet and floors are cleaned and how long they stay clean since you do not leave any residue or soap in the floor coverings. Plus your people always seem to want to please and do a really good job and are nice to have in your home.

did an excellent job, very satisfied

Gets the carpet cleaned and good service. There were 2 spot areas though that could have been cleaned a little better, not sure why they didn't clean up as well, but it's not a problem.

Got job done quickly and seemed to do a thorough job, and was very friendly. Not sure what to look for concerning your products in comparison to anyone else. When ready will use you again. Thanks!

You guys cleaned the carpet at my house and that technician moved the furniture. This technician didn't move anything. He told me that I would get more value if I moved the furniture. He charged an additional $50. to clean the floor in the kitchen and it doesn't look any better than a standard mopping. He also knocked a large mounted photo print off the wall and damaged it.

The technician was wonderful and very friendly and assured me the stains would come out of the carpets. He also sold me on more products -- protection of the carpets, etc. and I spent much more money than I had planned but was persuaded the extra treatments would be best for the carpets. After the carpets dried, your cleaning left a white stain in spots all over the master bedroom carpet. Most of the original stains/spots came out but it looks like the solution you used has taken the color out of the carpet.
I used your company on recommendation from one of my employees and would most likely not use you again.

I used Zerorez before and was very disappointed that I still had so many spots on my carpet. This service is more expensive ($600)than others so I expected to get better results. I got a marketing call from someone and decided to try again. Brad worked really hard to get my carpet clean and I'm hoping those little places don't pop again again.

Very professional fast.
You may need to check the truck transmission as it is leaking.

Everything!!!!!

Excellent Service - I have used other carpet cleaning services and Zerorez is far the Best. Top notch quality and professional service techs!!

Quick, very nice and personable service tech. Great job!!

I liked the 15 min heads up before arrival. Very polite technicians and not at all pushy. When they asked about sealing the carpet and I only had money to do one room, there was no problem. Carpets look great! I have already recommended you to 2 people.

Pre-treated stains in hallway coming back

The agent Jamul spent a lot of time on one section of area rug but not the high-traffic area, so the run is cleaning on one side than the other. I was also disappointed that he did not get the stains out of area rug. Was careless on potted plant outside. Knocked it over twice and did not pick it up or move it out of the way. Bedroom carpet looked a lot better before the protectant was sprayed on it. Then it is sticky and dull looking, not fresh and clean as before. Wished I had not done the protective spray and paid $30 extra for it to make the carpet look worse. Cost were not shared openly before the final bill. How we got from $89.00 plus tax to over $266 is beyond me and I will not recommend you because I felt it was shady the way the cost were raise for pre-treatment (not covered on phone) and then protectant, which only made it worse. Area rug was not cleaned and it should have been the easiest to clean because it is thinner. I went over my carpet with my Rainbow vacuum the next hour after agent left and filled an entire container full of dirt and water and fur. That means, you did not clean my rug very clean at all. If you high powered cleaner cannot beat my Rainbow vacuum, I cannot possibly recommend you as really cleaning a carpet.

Very good quality and customer service. Our carpet looks like new again!

Good communication regarding scheduling & appointment. Both my kids & my pets are sensative, so I like that no harsh chemicals are used to clean carpets. Technicians are curteous, quick and efficient.