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based on 83375 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful customer service from the first contact throughout. Fantastic company!
Don't give surprise "add ons" once the technician gets here. It's extremely disappointing when what you're quoted doesn't really cover what needs to be done. I'd rather you were up front with your costs.
There was a "dirty" water smell until the carpet dried.
Very nice young man and very good service.
Zerorez did a great job cleaning our carpets although they could not completely get rid of a red wine stain. The technician was friendly and courteous. Our carpet looks like brand new. We chose Zerorez due to the "green" cleaning and not using a lot of chemicals. It is too soon to tell but we are hoping our carpet cleaning got rid of a lot of allergens.
Knowledgeable and qualified technician who did a wonderful job.
The quality of clean exceeds other companies I have used. I will continue to use and recommend Zerorez as long as I have carpet.
The technicians that came to my house were very nice and seemed professional. He requested I cover up certain areas before getting started and cleaned up most debris, although there were a couple of rooms they missed (both bathrooms had sheet rock all over the floor. My biggest complaint is something I noticed the next day. I have a copper counter top in my kitchen. They must have laid the machine on top of the island, because there were circular scratches all over the one end of the island near a duct. They were deep and it took me hours of sanding to get them down. Please teach them to be aware of where they are placing their machines. I will use you again. I believe in your product and have faith this was just an oversight, but I will be more diligent in watching where the machine is placed and I will make sure all areas are picked up.
Great results and friendly service!!
like that steam and natural products clean the carpeting..not just masking it with chemicals.
I was very precise over what I wanted done, which was tile cleaned and sealed. I was also precise on the sq ftg. I was given one price only to find out when the guys arrived, that price did NOT include sealer. Obviously a very different price. But the guys were great, polite, clean and knowledgable. The job was ok, but I may have expected too much. Maybe tile and grout doesn't show improvement as much as I had hoped. Thanks.
The carpet looks 100% better.
The guys are very professional and the carpet is really clean.
Tim was great and knowledgeable! My carpets, tile floor, and sofa came out great.
They don't cause your carpet to get dirty more quickly and they make the house smell clean.
They are great - carpet dries fast. Reps don't try to upsell you.
Worked very hard on getting carpets clean!!!!
Technicians were very professional and they did n excellant job on the carpets.
Professional and thorough
competitively priced and did much better than Stanley Steemer 2 months ago!
Sales person (Jamal) was ill prepared and talked more about price than the process or demo of cleaning the tile.
The technician was open and up front and explained everything thoroughly. He was not pushy with his pitch for the "protection" of the carpet, but it made complete sense so I opted for it.
I thought that everyone was very professional, especially Philip, the technician. I appreciate the fact that he used corner protection so that the hose didn't rub paint off the walls. He was very polite and informative. He made sure I knew all my options for cleaning, protecting and spot cleaning in the future. I would request him for future jobs.
Your company is courteous, and able to work with me as to scheduling appointments.
This is the second time I have called and had the company clean my wall to wall
carpeting in our bedrooms. The carpets look like new, and Toni was just
so polite and wonderful.
Thank you,
First name removed K.
There's always a fresh smell and the carpets are so soft. No harsh chemical residue left on the carpets.
The sustained effect on my carpet as well as the science behind using the type of water filtration you use.
Prompt and residue free
Tech did agreat job..................................thanks
The service was wonderful
On time, professional and the results were spectacular
Richard your cleaner was very polite, knowledgeable,and did a great job. We will use your services again and will tell our friends about the services we received.