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based on 85033 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Get the address correct so the tech can find where he is suppose to be going!!
Carpets look great and Reggie was awesome. Job well done. Thank you.
Scheduling; asked for a morning appt; told I was the second job; then found out the morning time was to "notify me when they would be coming" Unacceptable!!
They got our very bad carpets clean. Very professional staff as well.
Carpet looks great. Paul was friendly and professional.
Pleasant service technician and great service
The pricing was NOT what I had expected. It was MUCH higher
Hard to know. Looks great, you were here 2 days ago.
I've tried to call the office and I am put on hold for a long time. I have streaks in my carpet and I need someone to inspect it.
The technician was not in a hurry to complete the cleaning of our carpets and explained all the processes of the treatment. He took pride in what he was doing and listened to our concerns with the cleaning procedure.
Give a more accurate appointment times. The tech arrived over 2 hours after the original three hour window I was given when I scheduled the appointment.
They are green!
The young man who came to clean my carpets was efficient, friendly and competent. He explained everything very well and did a great job!!
Carpet and odor finished out like it was when brand new. Great service
You guys definitely took care of the pet odor we were experiencing. I will continue to monitor the property to ensure the pet odor does not resume. Carpet looks great!
We have now been waiting 8 days for Leah to get back with us regarding her solution for the two carpet cleanings that made our carpet worse. We've left messages. Please have her call me.
When the services left my house they failed to inform me that my carpets would be damp for 2 full days after the service. As well the bedroom at the back of the house was the most wet out of all the rooms. I had a service done on a Thursday afternoon and the gentlemen were very nice and professional but I just don't feel my floors are clean. Like I said it took 2 full days for my carpet to dry and during that time span it smelt like mildew and was very musty. I honestly feel like my carpets are worse than before and am waiting until I get paid to get them cleaned professionally again, even though I was told I only need to do this process once a year by the representative who serviced my house. I appreciate the professionalism that was displayed by the workers but I do not feel that the cleaning was complete.
How clean the carpet is when you leave.
the tech who did the cleaning was very polite and did an extremely thorough job. Thanks!
It is great to have sparkling clean carpet and tile with no chemicals. Kyle did a great job and got out all the stains! Love how clean and fresh the house smells! Just awesome!!!
leave a receipt for payment. our payment was higher than was expected and we didn't receive the April discount. you can call me at Phone number removed if you have any questions.
Your customer service rep who came in and completed our carpets was polite, courteous, cared about the quality of his work and sought immediate feedback to ensure we were happy. It was after 9:30 pm before he left our house and he was still in a good mood and focused on doing a good job not just getting home.
Fast. Friendly. Flexible. Economical.
You didn't. I am just not into recommending services. I was able to get out a couple stains with my home cleaner, that my service technician did not get out. But he was very nice and accomodating, and willing to work with my needs.
If the question had been :How happy were you with the service? I would have rated it an 8 or 9.
Very curtius great product.
Zerorez does a great job leaving our carpet feeling like new.
The service tech that cleaned our carpet did the best job that could ever be done. We are very pleased. We will recommend zerorez as often as we can!!
I waited for 4 hours for the cleaners to show up. they kept telling me they were going to be there and then they weren't. When I called customer service to figure out where they were I was on hold forever.the price the people over the phone told me was completely different than the price the cleaners told me when they got there. Had I known it was going to be such a big difference I wouldn't have had them come. However, I had waited for hours so I just went ahead and did it. I called customer service and they were able to knock off some of the price. It was only $30, but I took it because it was better than nothing. Also, the cleaners were very unprofessional. They were making jokes with each other, saying things that seemed like inside jokes, they were really slow in getting the process going, & I was super irritated as it was because of how long I had waited and then they come in my apartment and are acting very unprofessional. That only irritated me even more.they walked out of my apartment not knowing that I was following them and proceeded to talk about me as they walk down the stairs. I was very unhappy with this whole process. The carpets do look good, but I still would never use this company again or recommend it to anybody else because of the difficulties I had. I'm sure I could have found another company that probably would have charged me less and been more professional. The way I see it is, if the people of the phone are going to give me a price and the carpet cleaners tell me something different, customer service should honor the price I was given originally.
Great technician. Did a very good job
Our carpets always look very good after they are cleaned even the ones that are over 10years old. The technicians are always very helpful and professional. We have only used Zerorez since we tried them several years ago.