Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83383 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 10, 2024 — Rated 10 out of 10 by Lisa Taylor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, friendly service

Report a concern   April 10, 2024 — Rated 10 out of 10 by N.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was thorough and friendly.

Report a concern   April 10, 2024 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your rep Javier was top notch. Super knowledgeable and extremely professional. Promote him immediately!

Report a concern   April 9, 2024 — Rated 10 out of 10 by Sarah Cox Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My husband said the man who serviced our carpets was very kind, hard working, and did a great job. Thank you!

Report a concern   April 9, 2024 — Rated 10 out of 10 by Shannon Webb Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our rep was amazing and very honest and transparent. We've used you guys for over a decade. Despite a small space not being able to be cleaned (he tried but the smell remains sadly), we will continue to use you all!

Report a concern   April 9, 2024 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and professional

Report a concern   April 9, 2024 — Rated 10 out of 10 by Cheryl Adams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representative was on time and very helpful – the cleaning was excellent

Report a concern   April 9, 2024 — Rated 7 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

price a bit high.

Report a concern   April 9, 2024 — Rated 10 out of 10 by Gina Ferrara Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked your service because you were sending updates via text message. Your service provider John showed up on time and was very informative. And I trusted him to clean my carpets and he did it very very well. I will be using your company again soon for other cleaning services you offer.

Report a concern   April 9, 2024 — Rated 10 out of 10 by Karen Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was the best tech to ever clean our carpet. He was very pleasant and worked hard to get stains out of our carpet. We want him to come the next time our carpet is cleaned. He was a 10+!

Report a concern   April 9, 2024 — Rated 0 out of 10 by G.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have been a residential customer for years and have always been pleased with the outcomes. This time, however, I needed a retreat of one area and they refused to do it. Said I needed a restoration company. It would have been helpful if they had informed me of this in the beginning and I would have gone another direction. But now I’m out more money and time, and I still have stinky carpet. The manager who made this decision was Suzanne. Of course, she was not available when I asked to speak to her. Needless to say, I would like my money back so that I can get it cleaned. At this point, I will not use Zerorez again.

Report a concern   April 8, 2024 — Rated 10 out of 10 by Judith Mathis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service technicians who are friendly and nice. They make sure your needs are met and the job is done to your satisfaction. I highly recommend using them for your next project. I know I will.

Report a concern   April 8, 2024 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bobby, was great! He came in and took care of the carpets and made sure I was happy & satisfied with is work. I will call Zerorez for my next carpet and floor cleaning needs.

Report a concern   April 8, 2024 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how there are no chemicals uses- only hot water

Report a concern   April 8, 2024 — Rated 10 out of 10 by Linda Jordan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have found Zerorez to be the best, most effective service for carpet cleaning. They are especially capable of removing pet orders! In addition, they have great customer service and very nice, knowledgeable employees who do the cleaning. .

Report a concern   April 7, 2024 — Rated 10 out of 10 by Richard Goodlett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning was done very quickly and at a reasonable price.

Report a concern   April 7, 2024 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert Sennett did an excellent job on our kitchen and laundry room stone floors. We were so pleased with how clean he got the grout, even going back over them a second time in some areas. He did an excellent job, and the Zerorez process works great. We will use you again and recommend to others!

Report a concern   April 7, 2024 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was my first time using Zerorez. The tech was on time and professional. He was actually early but it all worked out. I’ll use you guys again.

Report a concern   April 7, 2024 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent and knowledgeable technician!

Report a concern   April 7, 2024 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very cordial and professional technician and prompt service.

Report a concern   April 7, 2024 — Rated 10 out of 10 by Kamran Elahi Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had a good service and the person who came to our house was very polite and knowledgeable

Report a concern   April 7, 2024 — Rated 8 out of 10 by N.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Clean all stains from the carpet

Report a concern   April 7, 2024 — Rated 10 out of 10 by Mike Thomas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All

Report a concern   April 7, 2024 — Rated 10 out of 10 by Shirley Brown Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo was very nice and professional. Had my ducts cleaned and he showed me before and after pics.. as he did- I was already breathing better- lol.

Report a concern   April 6, 2024 — Rated 10 out of 10 by Joel Miskimins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   April 6, 2024 — Rated 1 out of 10 by S.P.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not really the service I expected. I did not see much difference. I paid 120 for the rug and he just did one sweep.

I will not recommend sorry

Report a concern   April 6, 2024 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dominique our tech was very knowledgeable and attentive to our needs.

Report a concern   April 6, 2024 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician explained what he was doing and asked if I had any questions before he proceeded with his work. He wanted to be sure I was completely satisfied with the work that he performed and showed me the results and asked if I was satisfied.

I was very satisfied with the work he did, and his professional demeanor. I would request him personally again.

Report a concern   April 6, 2024 — Rated 10 out of 10 by Tammy Forbes-Riley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Being a creamy white carpet you were able to make it look new again.

Report a concern   April 6, 2024 — Rated 10 out of 10 by Carla Sanders Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My clean, clean carpet!


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