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based on 84021 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was on time and took his time to do a good job.
The cleaning method
Can't say enough GREAT things about your service this week at my home. Tristen was our representative and he was top notch!!! I was so impressed with his attention to detail as he was able to thoroughly clean all carpet in my house. I was excited to find out from him your company also does furniture and rugs. So I will be using you all again in the near future. Can't thank you enough for your services and Tristen's hard work!
Your gentleman who came out to do my carpet was very informative and thorough.
My wife First name removed and I are very happy with Zerorez. We are return customers.
David our technician was extremely good at his job.Very polite and very helpful.
We are delighted with this cleaning service.
TM.
Your process left a strange smell..We ended getting some carpet freshener ...Seemed person who did service did a good job in a timely manner...
The job was completed professionally, neatly, in a timely manner. Service tech was friendly and helpful. I really appreciate him coming early so I could have the job completed before my clients were in for the day.
How you were prompt in following up on appoints. It was important to you that you did a good job. Thank you I will recommend you to others.Name removed
I don't think my carpets are clean. I called, they are sending someone out but it is taking two days and I do not know if they are going to re clean
Very professional
Clean and friendly
All around great service for the money.
Wonderful customer service! I have and will contribute to refer family and friends!
I like that Zerorez uses an all-natural cleaning method that is safe for my family and pets.
Always on time, carpets look great, tech was very nice and professional. I've used Zerorez multiple times and wouldn't consider using anyone else!!
The professional and friendly technician that cleaned my carpet and great customer service.
Very accommodating !
I like the fact that the technique does not utilize detergents and soap; very environmentally friendly. I was highly skeptical of how well the service would actually clean, but after having my carpet serviced, I will be a lifelong customer!
We had a definite urine smell before and we still smell it
The unique process and the fact it dries clean. Awesome
Our technician was awesome. Did an get job and was very professional and pleasant to have in our home. I would recommend your company to everyone. Thanks
You do not use soap. I like the idea of disinfecting the carpets with empowered water. The process does not leave carpet feeling crunchy once cleaned. Courteous staff.
Service rep was able to come earlier than expected. He was very courteous, professional and thorough. Good product and service.
Awesome job
We encountered a problem this time, but when I filled out the survey, Omid Arani, the customer relations manager, not only called, but emailed us to fix the problem. We so appreciated his dedication to good customer service. Our initial disappointment after the service has been restored by Mr. Arani's attention to our survey comments. Thank you Mr. Arani for your wonderful customer service.
Asako and David Fertitta
Professional, competent, conscientious
Pablo, the technician, was very thorough and a hard worker. Thanks for sending someone who was knowledgeable. We have used your services several times and you are efficient and easy to work with.
The products work miracles on my carpeting which had been stained by my dog! He had had diarrhea and I had cleaned it up in the middle of the night and again the next morning. I had tried several products since then and nothing had worked.
The young man who did the job was very thorough and patient with me and the spots! When I told him I could not spend more money than the amount that I had set for the project, he accepted that without trying to pressure me. One thing I like about zerorez is that the spots do not reappear a short time later. The only thing that causes spots is the dog who is scared of storms!
Have always been on time!Thanks
Great customer service. Your technician was wonderful