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based on 84995 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First, you technician was friendly, helpful and hard working and did an excellent job!
That being said, every other aspect of this transaction absolutely stunk! First young lady, Miranda, left a message on Thursday to confirm the address and appointment time. My wife returned the call on Friday morning, and spoke to a young man, (did not give his name), and he confirmed the address and gave my wife an appointment time of 1 to 3 PM Saturday.
When she got off work, Friday, she had another voice message from Someone named Channel, which my thought odd, because she "wanted to set an appointment time and confirm the address"! My wife received a message after work on Friday afternoon but at that time it was too late to call your office. She then called on Saturday at 8:30 AM and spoke to the same nameless male employee. HE confirmed the appointment at that same promised time set for 1-3 PM Saturday. She planned the entire day around that appointment, that was obviously a fictitious time, and never booked. My wife then called at 1:31 PM and was told there was NO APPOINTMENT AT THAT TIME! It was on the SCHEDULE FROM 4-6 PM!!! Darwin arrived at 4:59 PM at which time my wife called back to your operation, to discuss the situation with the young lady, and found there HAD NEVER HAD AN APPOINTMENT SET WHATSOEVER! At that time, she found out that we were thrown into the mix an hour before his arrival.
My wife was livid as she wasted half of the day, and that I would be home from work at 6 PM to come in to Darwin still working and and entire home to move back into place. She was also angry that she had no time to prepare our dinner together.
We still await a call from management.
YOU TELL US HOW YOU PLAN ON "make things right"!
Pat Last name removed
Phone number removed
Courteous and efficient.
Zerorez always does a thorough job and quickly. My carpets are beautiful!
Had a very good experience with Zerorez Dallas/Fort Worth. Very efficient, professional, cordial, and thorough. Cleaned my carpet after 17 years of use, and my house is ready to sell. Would use and recommend to anybody.
Showned up one hour late and e needed to keep the front door open to do the work Overall i was pleased
Prompt arrival on time. Tech was friendly and courteous.
The set up to do 2 rooms was so long and the tech appeared very tired and uninterested. He spent 20mins cleaning the 3 areas (1 game room was counted as 2). The carpet looked the same after the cleaning.
The product is great and really cleans and makes the carpet smell good
I love how clean & fresh the carpet is after cleaning
The effectiveness of your carpet and tile cleaning
Friendly staff and very professional
Service delivered as promised. Very happy with the results. Showed my neighbor the before & after. I think she will order service. Tech was very good also.
The technician was incredible - very polite, respectful, knowledgeable, and did a great job. So far very happy with the job that was done and appreciate that company will come back to touch up areas where stains re-emerge at no charge.
Quick clean and polite
You make my carpets look great! I like the people you send. There fast, very good, very nice to have in your home. They are very knowable. My tech I had yesterday I would give a 10
I liked that that technician changed his booties when he walked from the truck back and forth in the house.
They really clean and dry fast!!
Professional staff, technician was professional and well-mannered. Job was done quickly and results were awesome.
My carpet always looks great after zero Rez cleans them but the 100 sq ft of tile they cleaned as part of the promotion looks AMAZING!!! I have beige tile and a cream grout and the grout in our high traffic area had turned brownish. Well after zero Rez used their tile machine it looks brand new again! I'm so excited to call them back for a full tile cleaning!!
Technicians were courteous, very quick, and did a great job!
The thoroughness of the work done!
They were great. We had an issue with staining the first time they came and the customer service was excellent and they guys showed back up, came out, were courteous and efficient, and fixed it.
Great customer service and I appreciate the quick fix. And our carpet looks beautiful!
The technician was really great and professional. He worked quickly and proficiently.
Excellent customer service and arrived when the technician said he would. Carpets looked new again after cleaning. Would highly recommend Zerorez.
Thanks Zerorez! Customer for as long as I own carpet in my house.
My carpet looks new!!
The techs that cleaned our carpet did a great and thorough job. We've cleaned our carpet several times with ya'll but this time it was extra excellent! Thank you to them both!
The guys that clean the carpets are always courteous and efficient.
The carpet looks great
Prompt and thorough. Even tough stains came out. Carpet clean and soft. Looks great-Thanks
the techs were sooo friendly and sweet....didnt try to oversell or push hard....