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based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great professional service by Tom!
Professional company..excellent staff & product.
George was really polite, fast & thorough. I will be calling again in the future. The only thing I will do is request more suction after the cleaning. (The carpet was still damp the next morning...)--BUT VERY CLEAN!
Robert was very nice and did a great job
Carpet dries quickly and is soft
Fantastic results and employees!!
Prompt, polite service, GREAT technician, clean carpet. Thank you.
Most of the pet stains are gone and the stench went also. Gabriel was very professional and knowledgeable about the product. He was upfront about the price and didn't spring any hidden fees on me. I appreciate the 30 day warranty and I'll be making an appointment for a stain that needs a second shot. Please and thank you. I've already recommended your services to my sister and she'll be calling soon. She'll drop my name!
The knowledge and prefessionism of my tech! Not only did he do an amazing job, he was very knowledgeable and treated my carpet perfectly. I am getting ready to have twin girls and he has helped me relax knowing that my carpet has been cleaned and sanitized.
The carpets in the house I was leasing were old and worn, but the cleaning by Zerorez gave them the look of being much newer and the service was great. I would recommend it anyone .
Not necessarily disappointed just not “overwhelmed” . The carpet cleaning was good, removed the stain on stairway carpet= very good, tile cleaning was o.k., added cost during the service call was a disappointment. Overall service score= 6+
Tile cleaning was not as good as I expected.
scheduling....I requested a morning appointment and they came at noon??
The technicians MUST introduce themselves by name when they arrive
The technicians do not seem to have much knowledge regarding pre-treating stains?
When the technician calls me in to approve of the carpet before they move on to the next room, they should go back over any spots I find rather than tell me "that is a permanent stain".
The technician should stick to the price the client is given by phone and have a clear outline of what Zerorez has previously agreed to clean.
The cleaning turned out great!
Very happy with the service. Corvy was very good and patient and hard working. He re-did one whole room, since it was the kids room with a lot of stains - with absolutely no complaints. Highly recommend him with zerorez. Thanks!
We are very pleased with our results. Your representative listened to what we wanted done and did a spectacular job!
Excellent service and stand behind gaurrantee
Great
Good service, fair price, not pressured for sellups
Pet treatment removes stains and smells. Technician very knowledgable and concerned about cleaning all pet stains.
Friendly service. Cleaning done quickly. No residue left. Removed stains.
No chemicals.
We have a couple of spots that are more noticeable now than before. Overall the tech did a great job, was very professional and very friendly.
Had several areas of dirty floors remaining that I was able to clean myself after the technician had finished.
I like the thorough service provided, the chemical free carpet cleaning, and the super knowledge of personnel.
Tile cleaning in my kitchen was great. Expensive but did a great job.
No harmful chemicals used. Attentive personnel. The date was scheduled at a convenient date and work was done quickly
My carpets look amazing after you clean them. This time I had some pet issues that I was afraid would not come out. Our technician took the time to get these spots AND any odors out. I couldn't be more happy!
This is the second time you have cleaned my carpets. Good job. Nice technicians.
They were late getting here almost 2 hours. We did get a small discount.
My only complaint if that the estimate over the phone was wildly different than what the technician quoted. I want to have at least a good idea of costs prior. I don’t want to plan for $200 after being told over the phone that a $75 gallon of pet solution will usually be enough to cover a single room only to find out that my small room will require 6 gallons. I understand details can only be discovered on premises but that’s s significant difference. In general, I cannot get a handle on your costs which I why I call to schedule appointments less than what I would like if I could know/get consistent costs.