Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84526 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 3, 2018 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys did a great job in cleaning the carpets in our 3 bedrooms Carpet looks brand new. They were on time, very courteous and professional.

Report a concern   September 3, 2018 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and informative. Our carpet looks great.

Report a concern   September 3, 2018 — Rated 9 out of 10 by B.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tom was excellent. Send him again.

Report a concern   September 3, 2018 — Rated 7 out of 10 by J.M.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Said they could be at my house for the 1st appointment at 8am but then called & said the technician would arrive by 8:29am. Wouldn’t have been a big deal if I didn’t have to leave for a funeral service by 9:30 & I had called a few days before to figure this out or reschedule.

Report a concern   September 3, 2018 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian and his partner were on time and professional! They did a great job and will request them in the future! Thanks!

Report a concern   September 3, 2018 — Rated 3 out of 10 by S.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We paid extra for the pet order removal $75X3, left to go out of town for the weekend, came home and the pet urine smell is still there. Nothing against our technician, Matt was fine, but the product/process didn't do what it had promised. The carpet is this room is in excellent shape otherwise.

Report a concern   September 3, 2018 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyler was very knowledgeable. Paint came up and carpet looks great.

Report a concern   September 3, 2018 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician very efficient and friendly.

Report a concern   September 3, 2018 — Rated 10 out of 10 by Rick Beason Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians were very professional. They did a great job. I will be calling you back to have my carpet cleaned again whenever it is needed.

Report a concern   September 2, 2018 — Rated 10 out of 10 by T.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wonderful person that cleaned our cpt very nice and personable and did great job

Report a concern   September 2, 2018 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s easy to schedule, the techs are always friendly and I never have to worry about residue being left on my carpets.

Report a concern   September 2, 2018 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Johnathan...our tech did a great job and was very personable. He looked at what was to be done and discussed what we wanted done ...then he went to work. Great job

Report a concern   September 2, 2018 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did great job my carpets look so clean

Report a concern   September 2, 2018 — Rated 3 out of 10 by E.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The serviceman was very nice and on time however I had to leave (he was in an unoccupied home) so I was not present for the work done. When I returned the carpet still smelled like dog. There was dog hair visible. I found small plastic pieces. I don’t know if the carpet was really even cleaned. It didn’t smell clean.

Report a concern   September 2, 2018 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice workers

Report a concern   September 2, 2018 — Rated 10 out of 10 by Sandra Lewis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service person I had this time was great

Report a concern   September 2, 2018 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great clean

Report a concern   September 2, 2018 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product used to clean the carpet

Report a concern   September 2, 2018 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We've used Zerorez twice. Both experiences were wonderful. On the latest visit, our rep was a great, engaging guy. The results were great, too.

Report a concern   September 2, 2018 — Rated 0 out of 10 by J.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You tried to leave without doing the 100 sq ft of tile and then charged me for extra tile that you did not clean.

Report a concern   September 2, 2018 — Rated 10 out of 10 by A.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We loved how quickly the carpet dried! Our technician was very informative and did a wonderful job as well!

Report a concern   September 1, 2018 — Rated 9 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and accommodating tech. Fresh clean smell after carpet dried.

Report a concern   September 1, 2018 — Rated 5 out of 10 by M.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was already to give you an excellent review until I got up the next day and saw a spot I thought was cleaned on my carpet. The technician did a sample clean on the spot and I thought the part he showed us the spot was removed. I told him to continue on with the cleaning. My fault I didn’t check the spot. But the next day that ugly spot was there. Sooo I went and bought some Oxyclean and used it on the spot. The spot is gone; gone because I cleaned it!!
The other thing that I am disappointed with is you offered tile to be cleaned. But because it was not mentioned in his review at the beginning of the cleaning this never happened!! He told me I should have mentioned it before he had cleaned the other rooms. Okay; but the last time you come to clean my carpets and free tile was offered supposedly the machine broke and I didn’t get my tile cleaned then either. Is the tile cleaning a scam??? I paid you almost $400 and I got my own spots up and no tile cleaned. If you were me would you recommend you? v

Report a concern   September 1, 2018 — Rated 10 out of 10 by K.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

they are able to take out the stains carpets look good afterward

Report a concern   September 1, 2018 — Rated 10 out of 10 by V.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There was no odor in the cleaning solution ! the man who did the work did really talk a lot :( ;
the van parked in front of my mailbox......so my mail wasn't delivered.Other than that it was a very positive experience. I'd have 'em back and ask the worker not to 'visit' so much.

Report a concern   September 1, 2018 — Rated 10 out of 10 by Debra Cameron Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always can expect a very professional job with courteous technicians.

Report a concern   September 1, 2018 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything. You all are the best! Fabian was awesome at his job and he worked extra hard I really appreciated his attitude and how kind he was.

Report a concern   September 1, 2018 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Ricardo, was very neatly dressed and well groomed. He was congenial and very efficient in carrying out his task.

For what I needed, he completed the job in one hour.

I will highly recommend Ricardo to anyone needing your service.

Thank you for a pleasant experience,

Jim Last name removed

Report a concern   September 1, 2018 — Rated 10 out of 10 by Beverly Davidson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Even my 8 year old apartment carpet looks new again-thanks, Zerorez!!

Report a concern   September 1, 2018 — Rated 8 out of 10 by N.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your tech was good & tried to clean the mess he made on my hardwood floors, but when dry it was a mess & I had to clean them.


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