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based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Showed up on time, cleaned fast, and did a very good job.
George did a fantastic job. He was very nice and professional. My carpets look amazing. Thank you.
Everything!!!!!! Beyond happy!
Tech was great as were the results!
Tyler was awesome. He was very knowledgeable and personable. He did an outstanding job. Please make a note in my account to send Tyler to my house every time!
Everything, by far the best carpet cleaning in every way!!!
There were several spots that were not cleaned up, the technition left number 2 in our toilet, it took the whole night for our carpets to completely dry when we were told 4-6 hours of drying time, all the lights were left on in the house and no ceiling fans were turned on to help the drying. Overall we were extremely disappointed. I am planning to call during business hours to explain everything. I have small children so it’s hard for me to find time to call today.
Professional service. No soapy residue
Professional, prompt, courteous, thorough and well worth the price. I like that there is no soap residue or perfume scent. Just clean.
Best carpet cleaning bar none. Not only are my carpets cleaner, but they stay clean longer.
The price is better too.
Good service people, hard working and gracious.
I won't use anyone else.
Thank you all so much!
Libby
The technican was professional and made sure the job was completed as well as billed properly.
Excellent associates who performed the services: friendly, knowledgeable and patient.
I needed my mattress cleaned and it came out perfect. No more sick dog stains. Fresh and clean.
As I texted yesterday, Sebastian was friendly, professional and very good. My 30+ yr old carpet looks practically new and was dry in a few hours.
Tyler was very good at his job so I would say your employees keep us coming back.
Service was great the timing was great ty
Our carpet is 20 years old and looks new. We love Zerorez
The young man was professional and quick. He did a great job and will definitely request him when we need our carpets done.
You and probably all other carpet cleaning companies advertise a great concept but when you arrive it is "Up-sell", "Up-sell", "Up-sell". I scheduled you because of the concept of cleaning with just water. By the time the technician left, I paid $180 in "Up-Grades" because just water does not do the job, interesting. I would say you need to be more upfront with the fact that your system is not better than the others with just water.
No chemical odor.
The floors looked wonderful. Only complaint was that there were a lot of dirt streaks on the wood floors after they dried, and I had to damp mop the whole floors to get rid of them.
Everything was easy-the appointment, the confirmation call, the pre-arrival call and the cleaning process.
The technician was polite and professional.
It was a great experience.
the carpet is fresh again! no stiff carpet after the clean. no chemical residue left behind. no chemical smell. The carpet was dry within a few hours. The service tech was courteous, prompt and very professional.
Employee was very courteous and professional. The schedule was set and followed. Overall the entire process was very positive.
My carpet was soiled badly. I was truly impressed on how well Jonathan was able to get it cleaned. He was very knowledgeable and went above and beyond! I would recommend Zerorez to anyone. I will be using them again for carpet and air vent cleaning.
Kindest Regards,
Name removed
I was sold a solvent based grout sealer and given a water based grout sealer. Manager insisted the next day that water based is all they carry and is just as good. I was refused a refund on the sealer.
Great product - got all the stains out - dries quickly - honest and competant service providers
Every time someone comes out they do such a great job! My carpets looks new when they leave! Your products you use to clean my floors are awesome!
Great service..the guy who came over was very helpful. Wonderful experience.
Friendly professionals who do a great job cleaning my carpet.