- Phone: (214) 372-5326
- Visit Website
based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professionalism, clean, reliable
Excellent service and cleaning
The Services were outstanding. They workied hard while here and I will request the same team when it is time for my next cleaning. Their work was outstanding and personalities pleasant. These two are definately assets for your company. Much thanks....Everyone should call Zerorez!!!!!!
I was disappointed in the quality of the cleaning for the price that I paid, $413+. The high traffic areas are not as clean as I was hoping. They still look like high traffic areas. So no I would not recommend ZeroRez for that reason. However, I did like the pet treatment process (I know this is where a bulk of the charges came from) and the technician was awesome.
They were super courteous, thorough and did an amazing job! Could immediately see the difference!
On time, great job and pricing
Still have a spot in the dining room.
Rep who cleaned the carpets was very nice.
On Saturday (10/6), I had an 8-10 a.m. appointment - service guy showed up on time but had equipment or truck difficulties and had to leave. Was advised by phone scheduler that it would be 11 a.m. until someone could come out, called at 11:40 advising no one had showed up yet then I was told it would be 1 p.m. Service guy arrived at 2 p.m. Zerorez should have a service back-up person on problems that arise.
I had a lot that needed to be done that afternoon which is why I scheduled the carpet cleaning service early. I was just given $30 off the price of my carpet cleaning, which considering the circumstances should have been half price of the bill.
I will not utilize Zerorez again nor will I recommend this carpet cleaning service. When problems arise of this nature, you should highly discount the carpet cleaning service bill, in my opinion.
Excellent! Your patented formula really works!
The technician was friendly and did a great job!
1. provide correct information when New Customer calls to schedule the carpet cleaning.
did not receive the notification call that tech was on his way - he was shocked that I had not
received a call; as he was 30 minutes earlier than scheduled appointment.
was provided incorrect information regarding drying time 2 hrs .... but notified by tech 4 hrs
before furniture could be placed back on carpet. Do to this, could only have some of the
scheduled rooms cleaned and will have to schedule another carpet cleaning date(s) for the
remaining rooms; after getting furniture moved back into the cleaned rooms to make room
to move the remaining furniture from other rooms.
The tech, Randy Ruffin, handled the situation very well, stayed calm when I went off
when provided the correct details regarding the drying time and replacement of the furniture...
I will call to schedule the additional carpet cleaning date(s), once I have moved all of the furniture back into the rooms that were cleaned and see what I can get cleared out of the remaining rooms.... but want Randy Ruffin, same tech for the appointment(s).
We had the same service last year and it was $99. With the price increase, our bill was $149. With that significant price increase, I will most likely use another company going forward.
The Technician was professional and on-time. The process was explained as well as what solutions would be applied to the carpet and removed. Was the Tech or the product the real star?
Very friendly, hard workers, good product.
My technician did a wonderful job.
Carpet cleaning is good and Techs are always well trained.
Zerorez allways does a great job, Thank you for taking care of my carpets and making them look new again.
Friendly and professional staff ... love the clean smell without the chemicals.
Your service was great. Promptly and the technician was very professional and careful with my walls and baseboards while doing his job. Very happy with the service, the cleaning and the personnel.
Stains gone and they do not come back. Green and toxic free. Very friendly people
Quote v. Actual charge is double. Upcharges are good but to DOUBLE my quote is bait and switch crap.
Exceptionally good rug cleaning. Very knowledgeable serviceman. Thank you.
The technician does a great job in cleaning the carpets and the spots which are removed do not return contrary to what I have experienced in the past with other companies.
Communication on status of appointment this time was sad and tremendously lacking
quick and great results
I like the person who did the work.
Torrance provided excellent service.
The technician took his time & did an excellent job. My carpet looks better than it has in years. I like the fact that Zerorez uses a no residue cleaning method. I’ll be switching from my previous carpet cleaning company to Zerorez permanently!
On-time
Friendly
Knowledgeable
Nice job cleaning