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based on 83992 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. Technician was polite, friendly and very thorough. He asked if we wanted the treatment to help it stay clean longer...and we did. He suggested we have it cleaned yearly and we will definitely do that.
Your Service Techs are always professional and courteous.
Friendly staff and great results.
Our technician was a magician.
Our carpets cleaned up so well.
Prompt, super friendly, honest, neat.
Friendly and did an amazing job
Zerorez was timely, professional, and compassionate.
Chris did an excellent job of cleaning my carpet and tile. I will definitely use your company again.
Everyone that I worked with at ZeroRez was helpful and professional. I'm so happy with my clean carpets! Will definitely use this company again.
No harsh smell following treatment
Jalen was extremely professional and did a great job. He was very thorough. I just think the price is more than I would have liked to pay. I will keep an eye out for any specials though!
Quality professional service for a reasonable price.
Fast and professional services
The reps worked hard to remove stains and went above and beyond to make sure we were happy with the work.
Ceasar was great. Explained everything and the carpet looks great
The carpets are always clean and the technicians are always knowledgable, thorough and honest about what the carpets need.
Was pleased with service and technician
Yes, Randy did an awesome job on the furniture. All 3 pieces look like new!!!
Fast friendly and clean
The fact all natural products are used to clean my carpet is very important to me. The technicians are professional and friendly. Very pleased with the service.
Dalton was great in explaining everything and my rugs look great!
The process seems to get the job done in a short amount of time. This is the second time I’ve used Zerorez. Both service men were polite, helpful and got right to the job. My only dissatisfaction was I had been told to expect a call Friday for the approximate arrival time on the following Monday and I did not receive that call, and then I called 3 times Monday before I spoke to a person who gave me the arrival time for Monday afternoon. Later I was told the tech would be there a little early but I requested a full 30 minutes to prepare. The tech came early since he had not been called to come a little later. However, once he , Caesar, began his work, he did great. Next time I would like a little more notice.
Fast and clean
The carpets look brand new, and the service was exceptional!
Torrance did a great job on our carpet. He was a pleasure.
I am very pleased with the equipment and the techniques that were used on my carpet I am very pleased with Paul who was the technician that came out I would seriously recommend Zerorez and Paul to any of my friends or business associates
My service technician arrived on time and was very courteous. He explained everything in detail and gave a demonstration. My carpets look so good. I am moving into an older house (38+ years) and the carpets were dirty and musty smelling. I now have fresh floors that look beautiful.
I have used Zerorez for many years and have been extremely happy with the service and outcome, however, this time I was not as happy and was surprised with the customer service I received when I called to let them know that the outcome was less than satisfactory. Without any further inquiry, she asked me when they could come back and do a "re-do" for me. No haggling, no questioning what or why I was not happy about, just when could they make this right. I was not available for a couple of weeks and they had no problem with that either. The second go-round was back to the standards I was used to from Zerorez and again am very pleased with how the carpets look. Thank you Zerorez for your willingness and ability to make it right!
Zerorez is probably the first floor cleaning company I've worked with in the DFW area that stuck with their special price without adding on a ton of extra fees. The person who set up the appointment was friendly, informative, and efficient.
Anthony did a fantastic job cleaning our house. Due to a last minute schedule change on our part, we weren't completely ready to have the floors cleaned- there was stuff in the floor of the kids' rooms, etc. He took care of it like it was no big deal at all. He did the same with a few random stubborn spots- it really seemed like he was happy to take the time to do the job well. He was professional and courteous. Honestly I could go on and on, but the point is that he made the experience very pleasant. I'd be happy to use Zerorez again any time.
It didn't really exceed any other company I have used before. Technicians were very nice, though.
It cleans the carpet without leaving gross residue!