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Client Testimonials
Zero chemicals, great people!
The service is A+. The reps are friendly, helpful and extremely courteous. James and Michael were able to come earlier than our original appointment time and demonstrated the grout cleaning product for me prior to applying. They not only cleaned my carpets beautifully but they did their very best to make my bathrooms sparkle too.
non-toxic
No chemicals
i like the professional service, great low chemical process, and that my clean carpet is drying so quickly.
carpets look great and the technician was very friendly
they do a good job and quickly
They do a wonderful job! Carpet is not super wet - just damp and it dries quickly. It looks brand new too. The technicians were on time and courteous. As usual, I was very impressed.
#1 That they are non-chemical and environmentally safe
#2 That I was serviced in a short period of time upon calling to make an appointment
#3 That they were on time, preceded by a warning telephone call before coming
#4 That even though I was away at an unexpected doctor appt., they helped my husband who
had stayed home (87 yrs. old) by moving one heavy chair
#5 That they did a superb job in the cleaning and Scotch-Guarding the carpets
#6 That they suggested a spot-cleaning kit using non-chemical method, which I purchased
#7 That they were very genial and pleasant to converse with
#8 That I will certainly call Xerorex again in the need of their services
#9 That in my book you are absolutely more than a "9"!
#10 That's definitely what you are!!! Thank you!
Zerorez does a great job...again and again! Tony and Michael were great!
Whole house done in about an hour and all spots disappeared
carpet is soft after it dried. The person cleaning the carpet was very knowledgeable and friendly.
Overt efficient,on time, explained everything and my carpets are beautiful!!
Like that they use only water
Very impressed with Tony's work ethic! Excellent work! Thank you!
Very professional service and the product works!
I like that the products are safe and do a great job of cleaning. The team onsite was professional and worked to get the job completed quickly. They provided good information about how to keep the floors clean for a long time.
Our carpet in certain areas, and in particular the stairs was really dirty and the results were better than I expected.
Always do a good job. First time in months that I did not wake up coughing, since my air vents were cleaned yesterday.
Cheerful, friendly servicemen. The solutions and processes are healthy and should keep the carpet from getting dirty like other companies that use shampoos, etc.
Tony was very professional and quick.
The technician was on time, polite and did an excellent job.
The tech contacted me to confirm hus arrival time, showed up on time and did a great job!
Wonderful customer service. I have Berner carpet which is hard to clean. I only trust zerorez. Technicians are so on time polite and get my carpets clean!
Good equipment and process, seems to get the job done.
The product may simply be among the best in terms of machines and systems. And as a Realtor I have used many companies. However, it was the expertise and professionalism of the two gentlemen who performed the task that most impressed me. They were more than prepared. They are truly experts at their trade and in performing their work, they were congenial and communicative about what they were doing and why. I give them my highest endorsement and thanks for a job exceptionally well done.!!
The carpets and upholstery looked great and it was very quick and professional .
The technician was pleasant and professional. He didn't try to sell us extra services. He even got out stains that we have had for years.
My carpet looks great and drying time is minimal. Jasiel Valenzuela was the technican. He was part of the team that came out for my first appointment. Jasiel paid closer attention to details, such as floor protectors for my furniture and corner shields for my walls, difficult spots that may or maynot come out and high traffic areas. He's timely, but didn't give the impression that he was in a hurry. He made recommendations for your products as part of the conversation without a "sales pitch". I appreciate the Zerorez process, but outstanding customer service will keep you in a league all by youself. Thank you.
Initial contact was okay with the phone rep. The timing of the appointment was expedient. James the technician was efficient, clean, explained the process, got in and got out. He was polite, knowledgeable and my husband who handled the visit was very pleased. The end product is excellent. The carpets look like new and they are about 10-12 years old!
My only complaint is that I heard on the radio an offer for 3 rooms for $99.00. When I called that day they said sometimes they do 2 for $89 +another cost for the third room but the rep did not give me that price. She quoted me a total of $143 for 3 rooms. I did make the appointment but called back a few days later and said that I was unsettled about the cost because of hearing something different on the radio. I think it was Katrina who said she would lower it to $119 for 3 rooms + water cost. My final cost was $133.00. Not knowing your company it did enter my mind that there might have been a bait and switch going on but I was willing to give you a chance. I really feel that I should be refunded the $20 to honor what I heard on KGO. If the end product was not so great I would be pushing harder. I do appreciate this opportunity to share my thoughts.